The TJX Companies, Inc.
Retail Customer Service Coordinator
The TJX Companies, Inc., Roswell, Georgia, United States, 30076
Retail Customer Service Coordinator
The TJX Companies, Inc.
Location: USA TJ Maxx Store 0029 Roswell GA. Address: 1125 Woodstock Rd, Roswell GA.
Position type: Full-time. Seniority level: Mid‑Senior level.
This role promotes an excellent customer experience by overseeing a team of Associates at the front of the store, ensuring prompt, courteous service and promotion of loyalty programs. The Coordinator leads by example, engages and interacts with all customers, and maintains a clean, organized store environment.
Job Description
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front‑end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Qualifications
Available to work a flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi‑tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits Associate discount; EAP; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible employees also receive 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.
Contact and EEO Statement Applicants with arrest or conviction records will be considered for employment. The TJX Companies, Inc. considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. The company also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Compensation Starting pay range: $13.00 to $13.50 per hour. Actual starting pay will be determined based on relevant skills, qualifications, and experience.
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Location: USA TJ Maxx Store 0029 Roswell GA. Address: 1125 Woodstock Rd, Roswell GA.
Position type: Full-time. Seniority level: Mid‑Senior level.
This role promotes an excellent customer experience by overseeing a team of Associates at the front of the store, ensuring prompt, courteous service and promotion of loyalty programs. The Coordinator leads by example, engages and interacts with all customers, and maintains a clean, organized store environment.
Job Description
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front‑end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Qualifications
Available to work a flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi‑tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits Associate discount; EAP; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible employees also receive 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.
Contact and EEO Statement Applicants with arrest or conviction records will be considered for employment. The TJX Companies, Inc. considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. The company also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Compensation Starting pay range: $13.00 to $13.50 per hour. Actual starting pay will be determined based on relevant skills, qualifications, and experience.
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