Rotech Healthcare
Medical Equipment Customer Service Representative
Rotech Healthcare, Watertown, Wisconsin, United States, 53094
Medical Equipment Customer Service Representative
Join to apply for the
Medical Equipment Customer Service Representative
role at
Rotech Healthcare
About Rotech Join a Leader in Home Healthcare. At
Rotech Healthcare Inc.
we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high‑quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you’re a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com.
Overview and Responsibilities Customer Service Representative – Home Healthcare Intake & Insurance Verification Support Patients. Coordinate Care. Make a Difference.
Rotech Healthcare Inc. is seeking a detail‑oriented and compassionate
Customer Service Representative
to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast‑paced, patient‑centered environment—this role offers the opportunity to make a meaningful impact every day.
You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
Essential Job Functions
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Coordinate documentation and service setup for respiratory products and medical equipment.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Provide technical assistance and support for walk‑in and retail equipment requests.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Assist with office operations including supply monitoring, deposits, and batch reporting.
Why Join Rotech?
Be part of a mission‑driven team improving lives through home‑based care.
Work in a supportive environment with opportunities for growth and advancement.
Competitive compensation, benefits, and employee recognition programs.
Qualifications Employment Requirements
Successful completion of a background investigation (company‑wide)
Drug screening, when applicable to the position
A valid driver’s license with a clean driving record, when driving is required for the role
Required Education & Experience
High school diploma or GED equivalent
Preferred Background
Experience working with medical equipment
Familiarity with medical billing and reimbursement practices
Background in healthcare administration or patient intake
Knowledge of medical terminology
At least one year of related work experience
Skills & Competencies
Strong attention to detail and ability to multi‑task effectively
Excellent verbal and written communication skills in English
Ability to interpret and respond to various forms of communication (verbal, written, visual)
Maintain confidentiality and handle sensitive information with discretion
Demonstrated problem‑solving, time management, and organizational skills
Capable of working independently and collaboratively within a team
Technical Proficiency
Proficient in Microsoft Office (Outlook, Word, Excel)
Comfortable with email communication, internet research, and using office equipment (fax, copier, printer, phone, computer/tablet)
Physical Requirements
Ability to lift and carry office and patient equipment (minimum 35 lbs)
May be required to drive a company vehicle, make home deliveries, and participate in on‑call rotations
Regular contact with patients and equipment may involve exposure to contagious pathogens
Must be able to sit, stand, walk, talk, and listen for extended periods
Requires close vision for reading small print on screens and paperwork
Benefits
Generous paid time off and paid holidays
Overtime pay for non‑exempt hourly positions based on business needs
Commission for Account Executives
Fixed and variable rate car reimbursement for Area Managers and Account Executives
Employee discount program
Employee recognition program
Bonus and incentive opportunities
Mileage reimbursement (when applicable for the position)
Telephone reimbursement (when applicable for the position)
EAP
401k, HSA and FSA/Dependent Care FSA
Medical, Prescription, Dental and Vision
Life Insurance, Disability, Accidental death, Identity protection and Legal services
Meru Health Mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings solutions programs
HEPB and TB vaccinations
Ready to help patients get the care they need at home? Apply today and join a team that puts people first.
Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
#J-18808-Ljbffr
Medical Equipment Customer Service Representative
role at
Rotech Healthcare
About Rotech Join a Leader in Home Healthcare. At
Rotech Healthcare Inc.
we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high‑quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you’re a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com.
Overview and Responsibilities Customer Service Representative – Home Healthcare Intake & Insurance Verification Support Patients. Coordinate Care. Make a Difference.
Rotech Healthcare Inc. is seeking a detail‑oriented and compassionate
Customer Service Representative
to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast‑paced, patient‑centered environment—this role offers the opportunity to make a meaningful impact every day.
You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
Essential Job Functions
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Coordinate documentation and service setup for respiratory products and medical equipment.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Provide technical assistance and support for walk‑in and retail equipment requests.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Assist with office operations including supply monitoring, deposits, and batch reporting.
Why Join Rotech?
Be part of a mission‑driven team improving lives through home‑based care.
Work in a supportive environment with opportunities for growth and advancement.
Competitive compensation, benefits, and employee recognition programs.
Qualifications Employment Requirements
Successful completion of a background investigation (company‑wide)
Drug screening, when applicable to the position
A valid driver’s license with a clean driving record, when driving is required for the role
Required Education & Experience
High school diploma or GED equivalent
Preferred Background
Experience working with medical equipment
Familiarity with medical billing and reimbursement practices
Background in healthcare administration or patient intake
Knowledge of medical terminology
At least one year of related work experience
Skills & Competencies
Strong attention to detail and ability to multi‑task effectively
Excellent verbal and written communication skills in English
Ability to interpret and respond to various forms of communication (verbal, written, visual)
Maintain confidentiality and handle sensitive information with discretion
Demonstrated problem‑solving, time management, and organizational skills
Capable of working independently and collaboratively within a team
Technical Proficiency
Proficient in Microsoft Office (Outlook, Word, Excel)
Comfortable with email communication, internet research, and using office equipment (fax, copier, printer, phone, computer/tablet)
Physical Requirements
Ability to lift and carry office and patient equipment (minimum 35 lbs)
May be required to drive a company vehicle, make home deliveries, and participate in on‑call rotations
Regular contact with patients and equipment may involve exposure to contagious pathogens
Must be able to sit, stand, walk, talk, and listen for extended periods
Requires close vision for reading small print on screens and paperwork
Benefits
Generous paid time off and paid holidays
Overtime pay for non‑exempt hourly positions based on business needs
Commission for Account Executives
Fixed and variable rate car reimbursement for Area Managers and Account Executives
Employee discount program
Employee recognition program
Bonus and incentive opportunities
Mileage reimbursement (when applicable for the position)
Telephone reimbursement (when applicable for the position)
EAP
401k, HSA and FSA/Dependent Care FSA
Medical, Prescription, Dental and Vision
Life Insurance, Disability, Accidental death, Identity protection and Legal services
Meru Health Mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings solutions programs
HEPB and TB vaccinations
Ready to help patients get the care they need at home? Apply today and join a team that puts people first.
Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
#J-18808-Ljbffr