CSN Collision
2 days ago Be among the first 25 applicants
Company Overview:
Xclusive Auto Collision And Wraps specializes in collision repair, auto body painting, vehicle wraps, paint protection film installation, vehicle restoration, and custom auto accessory and wrap services. The company prioritizes craftsmanship, quality repairs, customization, and a high standard of customer service.
Position Summary:
As a Customer Service Representative, you will be the first point of contact for customers seeking collision repair, painting, wraps, or custom work. You will guide customers through the intake, scheduling, and support process, ensuring their experience is smooth and professional, and representing Xclusive's commitment to quality and service.
Key Responsibilities
Greet customers (in person and by phone), respond to inquiries about repair, wrap, painting, restoration and customization services
Explain service options (collision repair, auto painting, wraps, paint protection film, custom work, restoration) clearly and help customers select what meets their needs
Schedule appointments for inspections, repairs, paint jobs, wraps, or restoration services; manage calendar and job queue
Collect vehicle details, customer information, and record customer requests and damage descriptions accurately
Maintain open communication with customers regarding their job status, projected timelines, and pickup details
Coordinate with technicians and shop management to ensure smooth handoff, and follow up for customer satisfaction
Maintain a clean, welcoming reception area; manage administrative tasks (filing, phone messages, follow‑ups)
Requirements
Prior experience in customer service, front‑desk, or administrative role — ideally in auto repair or related industry (preferred but not strictly required)
Excellent communication skills, both verbal and written
Strong organizational skills and attention to detail
Comfortable learning about auto‑body, collision repair, painting, wraps, and customization services
Professional, friendly demeanor, patient, customer‑focused, and reliable attendance
Bi‑lingual/Spanish speaking required
Benefits
Competitive pay based on experience
Paid holidays, paid time off, and paid sick days
On‑the‑job training to build knowledge and skills
Opportunity to work with a team committed to quality collision, paint, wrap, and customization service
Referrals increase your chances of interviewing at CSN Collision by 2x
Seniority Level Entry level
Employment Type Full-time
Job Function Customer Service
Industry IT Services and IT Consulting
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Company Overview:
Xclusive Auto Collision And Wraps specializes in collision repair, auto body painting, vehicle wraps, paint protection film installation, vehicle restoration, and custom auto accessory and wrap services. The company prioritizes craftsmanship, quality repairs, customization, and a high standard of customer service.
Position Summary:
As a Customer Service Representative, you will be the first point of contact for customers seeking collision repair, painting, wraps, or custom work. You will guide customers through the intake, scheduling, and support process, ensuring their experience is smooth and professional, and representing Xclusive's commitment to quality and service.
Key Responsibilities
Greet customers (in person and by phone), respond to inquiries about repair, wrap, painting, restoration and customization services
Explain service options (collision repair, auto painting, wraps, paint protection film, custom work, restoration) clearly and help customers select what meets their needs
Schedule appointments for inspections, repairs, paint jobs, wraps, or restoration services; manage calendar and job queue
Collect vehicle details, customer information, and record customer requests and damage descriptions accurately
Maintain open communication with customers regarding their job status, projected timelines, and pickup details
Coordinate with technicians and shop management to ensure smooth handoff, and follow up for customer satisfaction
Maintain a clean, welcoming reception area; manage administrative tasks (filing, phone messages, follow‑ups)
Requirements
Prior experience in customer service, front‑desk, or administrative role — ideally in auto repair or related industry (preferred but not strictly required)
Excellent communication skills, both verbal and written
Strong organizational skills and attention to detail
Comfortable learning about auto‑body, collision repair, painting, wraps, and customization services
Professional, friendly demeanor, patient, customer‑focused, and reliable attendance
Bi‑lingual/Spanish speaking required
Benefits
Competitive pay based on experience
Paid holidays, paid time off, and paid sick days
On‑the‑job training to build knowledge and skills
Opportunity to work with a team committed to quality collision, paint, wrap, and customization service
Referrals increase your chances of interviewing at CSN Collision by 2x
Seniority Level Entry level
Employment Type Full-time
Job Function Customer Service
Industry IT Services and IT Consulting
#J-18808-Ljbffr