Goodwill Easterseals Miami Valley
Loss Prevention Specialist
Goodwill Easterseals Miami Valley, Dayton, Ohio, United States, 45444
Loss Prevention Specialist
Goodwill Easterseals Miami Valley
Summary
Works to protect Agency assets and minimize liabilities and losses through analytics and investigations.
Essential Duties & Responsibilities
Provides training and direction to Store Management teams and employees on programs designed to protect company assets from loss due to internal and external misappropriation, fraud, or theft.
Effectively enforces and adheres to the Agency Shopping Policy and apprehension guidelines, including surveillance and apprehension of external theft/shoplifting.
Conducts interviews as required to resolve investigations.
Creates and maintains records of investigations, apprehensions, interviews, witnesses, evidence, and disposition of recovered merchandise.
Evaluates company facilities utilizing the Asset Protection audit, provides on‑site analyses of potential risks, and develops appropriate and effective counter‑measures to reduce the potential for loss and shrinkage.
Assists Loss Prevention Manager in implementing individual and departmental goals and provides required reports and data.
Performs duties in a professional, timely, discreet, and confidential manner.
Uses effective written communication to prepare accurate and timely investigative reports, email communications, memoranda and other required forms, spreadsheets, and reports.
Monitors and follows up on suspicious cash variances, cash‑handling violations, and point‑of‑sale exception‑based reporting data.
Conducts alarm tests and loss‑prevention system checks.
Prepares monthly statistical reports for review.
Operates and monitors video surveillance systems to audit, investigate, and review theft and other questionable incidents; downloads and saves video evidence.
Maintains professional liaison with law enforcement and other governmental agencies and represents the Company as a witness in court and administrative hearings.
Ensures risk management standards via regular audits, follow‑up, education, training, and reports.
Complies with all Agency policies, procedures, and safety standards throughout work areas, meeting CARF, HIPAA, Department of Labor and other regulatory standards.
Performs special projects or duties as may be assigned.
Supervisory Responsibilities None
Education Requirements
High School Diploma or GED required.
Bachelor's degree in criminal justice, Public Administration or related field and two years' experience preferred.
Experience may be substituted in lieu of degree.
Experience Requirements
Minimum of 2 years' retail, risk management or case management experience.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Ability to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider.
Ability to pass a criminal background check.
Ability to pass random drug screenings.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Skills & Abilities
Willingness and ability to develop working knowledge of all current systems in support of the position and Agency in goals and initiatives.
Exhibit technical competency and ability to learn new systems and processes quickly; ability to quickly learn and become efficient in all Case Management Systems, Salesforce, Advisor Pro, VR, Kronos, Paycor, Think LP, and others.
Microsoft Office with intermediate knowledge of Excel, Word and PowerPoint required.
Excellent interpersonal skills with the ability to relate well with a broad spectrum of people, including consumers, referral sources, vendors, and all levels of staff.
Must be a highly organized, detail‑oriented, and self‑motivated individual able to handle multiple tasks and meet deadlines in a fast‑paced environment.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to respond to common inquiries or complaints from employees, customers, funders, or regulatory agencies.
Ability to follow through with projects and assignments in a timely and efficient manner.
Mature judgment and ability to handle sensitive situations and confidential information with professionalism.
Ability to be self‑directed, take initiative and exercise independent judgment.
Physical Demands
Regularly stand, walk, use hands to finger, handle, or operate objects, tools, or controls.
Occasionally climb, balance, stoop, kneel, crouch, or crawl.
Ability to regularly lift and/or move up to 10 pounds.
Frequently lift and/or move up to 25 pounds.
Occasionally lift and/or move up to 50 pounds.
Ability to maintain close vision, distance vision, color vision, peripheral vision, depth perception, and adjust focus.
Work Environment
Works in outside weather conditions and occasionally exposed to risk of electrical shock.
Noise level in the work environment is usually moderate.
Seniority Level Entry level
Employment Type Full‑time
Job Function Purchasing
Industries Retail
#J-18808-Ljbffr
Summary
Works to protect Agency assets and minimize liabilities and losses through analytics and investigations.
Essential Duties & Responsibilities
Provides training and direction to Store Management teams and employees on programs designed to protect company assets from loss due to internal and external misappropriation, fraud, or theft.
Effectively enforces and adheres to the Agency Shopping Policy and apprehension guidelines, including surveillance and apprehension of external theft/shoplifting.
Conducts interviews as required to resolve investigations.
Creates and maintains records of investigations, apprehensions, interviews, witnesses, evidence, and disposition of recovered merchandise.
Evaluates company facilities utilizing the Asset Protection audit, provides on‑site analyses of potential risks, and develops appropriate and effective counter‑measures to reduce the potential for loss and shrinkage.
Assists Loss Prevention Manager in implementing individual and departmental goals and provides required reports and data.
Performs duties in a professional, timely, discreet, and confidential manner.
Uses effective written communication to prepare accurate and timely investigative reports, email communications, memoranda and other required forms, spreadsheets, and reports.
Monitors and follows up on suspicious cash variances, cash‑handling violations, and point‑of‑sale exception‑based reporting data.
Conducts alarm tests and loss‑prevention system checks.
Prepares monthly statistical reports for review.
Operates and monitors video surveillance systems to audit, investigate, and review theft and other questionable incidents; downloads and saves video evidence.
Maintains professional liaison with law enforcement and other governmental agencies and represents the Company as a witness in court and administrative hearings.
Ensures risk management standards via regular audits, follow‑up, education, training, and reports.
Complies with all Agency policies, procedures, and safety standards throughout work areas, meeting CARF, HIPAA, Department of Labor and other regulatory standards.
Performs special projects or duties as may be assigned.
Supervisory Responsibilities None
Education Requirements
High School Diploma or GED required.
Bachelor's degree in criminal justice, Public Administration or related field and two years' experience preferred.
Experience may be substituted in lieu of degree.
Experience Requirements
Minimum of 2 years' retail, risk management or case management experience.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Ability to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider.
Ability to pass a criminal background check.
Ability to pass random drug screenings.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Skills & Abilities
Willingness and ability to develop working knowledge of all current systems in support of the position and Agency in goals and initiatives.
Exhibit technical competency and ability to learn new systems and processes quickly; ability to quickly learn and become efficient in all Case Management Systems, Salesforce, Advisor Pro, VR, Kronos, Paycor, Think LP, and others.
Microsoft Office with intermediate knowledge of Excel, Word and PowerPoint required.
Excellent interpersonal skills with the ability to relate well with a broad spectrum of people, including consumers, referral sources, vendors, and all levels of staff.
Must be a highly organized, detail‑oriented, and self‑motivated individual able to handle multiple tasks and meet deadlines in a fast‑paced environment.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to respond to common inquiries or complaints from employees, customers, funders, or regulatory agencies.
Ability to follow through with projects and assignments in a timely and efficient manner.
Mature judgment and ability to handle sensitive situations and confidential information with professionalism.
Ability to be self‑directed, take initiative and exercise independent judgment.
Physical Demands
Regularly stand, walk, use hands to finger, handle, or operate objects, tools, or controls.
Occasionally climb, balance, stoop, kneel, crouch, or crawl.
Ability to regularly lift and/or move up to 10 pounds.
Frequently lift and/or move up to 25 pounds.
Occasionally lift and/or move up to 50 pounds.
Ability to maintain close vision, distance vision, color vision, peripheral vision, depth perception, and adjust focus.
Work Environment
Works in outside weather conditions and occasionally exposed to risk of electrical shock.
Noise level in the work environment is usually moderate.
Seniority Level Entry level
Employment Type Full‑time
Job Function Purchasing
Industries Retail
#J-18808-Ljbffr