Genesis Custom Chemical Blending
Customer Service - Oil & Gas
Genesis Custom Chemical Blending, Midland, Texas, United States, 79709
4 days ago Be among the first 25 applicants
Customer Service Representative – Oil & Gas
Company Overview
Genesis Custom Chemical Blending is a custom chemical manufacturer committed to delivering high-quality, tailored solutions to meet unique client needs across the Oil & Gas industry. Backed by over 100 years of combined chemical manufacturing expertise, Genesis operates a 143,600-square-foot, state-of-the-art manufacturing facility in Ennis, TX with robust logistics capabilities, including an 8-car rail spur.
In addition, Genesis operates a strategically located
blend facility in Midland, TX , situated on 3.08 acres and housing a 12,750-square-foot facility designed to support Permian Basin operations with efficient, responsive service. This location enables faster turnaround times, streamlined logistics, and close coordination between production, customer service, and field operations—ensuring our customers receive reliable, high-quality products when and where they need them.
Genesis prioritizes safety, integrity, and product quality while fostering a strong commitment to employees, customers, and the environment.
Role Overview
Genesis Custom Chemical Blending is seeking a motivated and customer-focused
Customer Service Representative
to join our Midland, TX team. This full‑time, on‑site role supports the Oil & Gas sector and serves as the first point of contact for internal and external customers. The ideal candidate thrives in a fast‑paced environment, demonstrates strong communication skills, and is committed to delivering exceptional customer experiences.
Key Responsibilities
Manage the full order process within our ERP system, including sales order entry, shipments, BOLs, and invoicing
Communicate customer needs to the production team and coordinate shipment schedules
Maintain and update order tracking documentation, including shipment timelines
Correspond with customers regarding order status, shipment updates, and service inquiries
Address and resolve customer requests or issues promptly to ensure satisfaction
Maintain professional communication standards and uphold service quality expectations
Perform additional duties as assigned by the Supervisor
Qualifications
Minimum of
5 years of business experience
in a manufacturing environment; chemical industry experience preferred
Proven experience in customer service or customer support roles
Strong verbal and written communication skills with professional phone etiquette
Excellent organizational, time management, and multi‑tasking abilities
Proficiency in Microsoft Office; experience with ERP systems preferred
Customer‑centric mindset with adaptability and a positive, service‑oriented attitude
Oil & Gas industry experience is a plus
401(k) with company matching
Health, dental, vision, and life insurance
Paid time off
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Customer Service Representative – Oil & Gas
Company Overview
Genesis Custom Chemical Blending is a custom chemical manufacturer committed to delivering high-quality, tailored solutions to meet unique client needs across the Oil & Gas industry. Backed by over 100 years of combined chemical manufacturing expertise, Genesis operates a 143,600-square-foot, state-of-the-art manufacturing facility in Ennis, TX with robust logistics capabilities, including an 8-car rail spur.
In addition, Genesis operates a strategically located
blend facility in Midland, TX , situated on 3.08 acres and housing a 12,750-square-foot facility designed to support Permian Basin operations with efficient, responsive service. This location enables faster turnaround times, streamlined logistics, and close coordination between production, customer service, and field operations—ensuring our customers receive reliable, high-quality products when and where they need them.
Genesis prioritizes safety, integrity, and product quality while fostering a strong commitment to employees, customers, and the environment.
Role Overview
Genesis Custom Chemical Blending is seeking a motivated and customer-focused
Customer Service Representative
to join our Midland, TX team. This full‑time, on‑site role supports the Oil & Gas sector and serves as the first point of contact for internal and external customers. The ideal candidate thrives in a fast‑paced environment, demonstrates strong communication skills, and is committed to delivering exceptional customer experiences.
Key Responsibilities
Manage the full order process within our ERP system, including sales order entry, shipments, BOLs, and invoicing
Communicate customer needs to the production team and coordinate shipment schedules
Maintain and update order tracking documentation, including shipment timelines
Correspond with customers regarding order status, shipment updates, and service inquiries
Address and resolve customer requests or issues promptly to ensure satisfaction
Maintain professional communication standards and uphold service quality expectations
Perform additional duties as assigned by the Supervisor
Qualifications
Minimum of
5 years of business experience
in a manufacturing environment; chemical industry experience preferred
Proven experience in customer service or customer support roles
Strong verbal and written communication skills with professional phone etiquette
Excellent organizational, time management, and multi‑tasking abilities
Proficiency in Microsoft Office; experience with ERP systems preferred
Customer‑centric mindset with adaptability and a positive, service‑oriented attitude
Oil & Gas industry experience is a plus
401(k) with company matching
Health, dental, vision, and life insurance
Paid time off
#J-18808-Ljbffr