Soho House & Co
Front Office Supervisor - Soho House Chicago
Soho House & Co, Chicago, Illinois, United States, 60290
Front Office Supervisor - Soho House Chicago
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The role…
At Soho House the
Front Office Supervisor
encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stakeholders, developing/creating efficient and effective processes that drive a positive, memorable member and guest experience as well as fun and inviting.
A successful Front Office Supervisor has previous experience managing a high-volume, elevated and customer‑driven boutique property. In addition to a keen eye for detail, and unmatched enthusiasm for hospitality and the Soho House brand.
Main Duties
Oversee concierge role and provide information about local attractions, shopping and points of interest in the city
Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service as well as responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival
Supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards set forth by Soho House & Co as well as ensure all new hires are provided proper onboarding training
Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable
Communicate daily events, guest lists, VIP’s, room (hotel) occupancy and sales budget
Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries
Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained
Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims
Required Skills/Qualifications
Extensive knowledge of Opera, Salesforce, Open Table and Google Sheets is a must
Detail oriented, ability to multitask and work in a fast‑paced environment
Customer services oriented and excellent verbal and written communication skills
Flexible schedule, evenings, weekends as needed
Bilingual language skills a plus
Hospitality Degree preferred
Physical Requirements
Must be able to seize, grasp, turn and hold objects with hands
Must be able to make periodical fast‑paced movements required to go from one part of the property to others
Must be able to move, pull, push, carry or lift at least 30 pounds
Must be able to occasionally kneel, bend, crouch and climb as required
Must be able to perform physical activities such as lifting, cleaning, and stooping
Must be able to stand, walk, lift, and bend for long periods of time
Why work with us Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Health Care + 401K: Full‑time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full‑Time Employees have sick days + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge
In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
Pay Range
$27.50—$27.50 USD
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Hospitality
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Get AI-powered advice on this job and more exclusive features.
The role…
At Soho House the
Front Office Supervisor
encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stakeholders, developing/creating efficient and effective processes that drive a positive, memorable member and guest experience as well as fun and inviting.
A successful Front Office Supervisor has previous experience managing a high-volume, elevated and customer‑driven boutique property. In addition to a keen eye for detail, and unmatched enthusiasm for hospitality and the Soho House brand.
Main Duties
Oversee concierge role and provide information about local attractions, shopping and points of interest in the city
Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service as well as responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival
Supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards set forth by Soho House & Co as well as ensure all new hires are provided proper onboarding training
Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable
Communicate daily events, guest lists, VIP’s, room (hotel) occupancy and sales budget
Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries
Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained
Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims
Required Skills/Qualifications
Extensive knowledge of Opera, Salesforce, Open Table and Google Sheets is a must
Detail oriented, ability to multitask and work in a fast‑paced environment
Customer services oriented and excellent verbal and written communication skills
Flexible schedule, evenings, weekends as needed
Bilingual language skills a plus
Hospitality Degree preferred
Physical Requirements
Must be able to seize, grasp, turn and hold objects with hands
Must be able to make periodical fast‑paced movements required to go from one part of the property to others
Must be able to move, pull, push, carry or lift at least 30 pounds
Must be able to occasionally kneel, bend, crouch and climb as required
Must be able to perform physical activities such as lifting, cleaning, and stooping
Must be able to stand, walk, lift, and bend for long periods of time
Why work with us Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Health Care + 401K: Full‑time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full‑Time Employees have sick days + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge
In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
Pay Range
$27.50—$27.50 USD
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Hospitality
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