Conrad Fort Lauderdale Beach
Front Desk Supervisor (Overnight) - Conrad Fort Lauderdale Beach
Conrad Fort Lauderdale Beach, Fort Lauderdale, Florida, us, 33336
Front Desk Supervisor (Overnight) – Conrad Fort Lauderdale Beach
Conrad Fort Lauderdale Beach is looking for a Front Desk Supervisor to join the Department Team! This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace, 6th floor fitness center, boutique spa, meeting space, and five dining outlets.
Shift and Schedule
Full‑time, overnight position.
Must be available weekdays, weekends, and holidays.
Responsibilities
Assign work and supervise team performance in all front‑office procedures (check‑in/out, lobby traffic, luggage assistance, telephone operator services, room rates).
Respond to guest inquiries, resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members with guest requests and complaint resolution.
Schedule, assign daily work, lead pre‑shift meetings, train and inform team members.
Monitor performance, evaluate team members, and observe guest flow.
Adjust staffing based on lobby traffic.
Qualifications & Attributes
Hospitality – passion for exceptional guest experiences.
Integrity – do the right thing, all the time.
Leadership – lead teams and act as a role model.
Teamwork – collaborate effectively.
Ownership – take responsibility for actions and decisions.
Now – operate with urgency and discipline.
Quality, Productivity, Dependability, Customer Focus, Adaptability.
Benefits
Mental health resources, Employee Assistance Program.
Best‑in‑class Paid Time Off (PTO).
Go Hilton travel program: 100 discounted nights.
Parental leave to support new parents.
Debt‑Free education through Guild Education.
401(k) with company match.
Hilton Shares ESPP – 15% discount.
Career growth and development.
Employee Resource Groups.
Recognition and rewards programs.
* Available benefits may vary depending upon property‑specific terms and conditions of employment.
Work Location Conrad Fort Lauderdale Beach
Employment Type Full‑time
Brand Conrad Hotels & Resorts
Job Function Guest Services, Operations, Front Office
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Shift and Schedule
Full‑time, overnight position.
Must be available weekdays, weekends, and holidays.
Responsibilities
Assign work and supervise team performance in all front‑office procedures (check‑in/out, lobby traffic, luggage assistance, telephone operator services, room rates).
Respond to guest inquiries, resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members with guest requests and complaint resolution.
Schedule, assign daily work, lead pre‑shift meetings, train and inform team members.
Monitor performance, evaluate team members, and observe guest flow.
Adjust staffing based on lobby traffic.
Qualifications & Attributes
Hospitality – passion for exceptional guest experiences.
Integrity – do the right thing, all the time.
Leadership – lead teams and act as a role model.
Teamwork – collaborate effectively.
Ownership – take responsibility for actions and decisions.
Now – operate with urgency and discipline.
Quality, Productivity, Dependability, Customer Focus, Adaptability.
Benefits
Mental health resources, Employee Assistance Program.
Best‑in‑class Paid Time Off (PTO).
Go Hilton travel program: 100 discounted nights.
Parental leave to support new parents.
Debt‑Free education through Guild Education.
401(k) with company match.
Hilton Shares ESPP – 15% discount.
Career growth and development.
Employee Resource Groups.
Recognition and rewards programs.
* Available benefits may vary depending upon property‑specific terms and conditions of employment.
Work Location Conrad Fort Lauderdale Beach
Employment Type Full‑time
Brand Conrad Hotels & Resorts
Job Function Guest Services, Operations, Front Office
#J-18808-Ljbffr