Kimpton Hotels & Restaurants
Front Office Manager
Kimpton Hotels & Restaurants, Pacific Grove, California, United States, 93950
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Front Office Manager
role at
Kimpton Hotels & Restaurants .
Why We're Here We believe heartfelt, human connections make people’s lives better—especially the people who work here.
Our founder, Bill Kimpton, rebelled against impersonal, that makes people feel disconnected. He initiated a new boutique hotel standard where people could connect from the heart, and that goal still drives us today.
Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, and communities, and we expect the same in return. It all starts with you.
How We're Different Our San‑Francisco‑born entrepreneurial spirit and zest for life kick‑started this culture in 1981, and it shines through to this day.
We welcome and celebrate the diverse background, talents, and personalities of all employees. Being yourself at work helps everyone shine.
We seek people of all kinds: creative, self‑leadership, proactive, and passionate about improving others’ lives.
What You’ll Do Lead all Front Office operations, set and maintain a high level of guest service, provide support, mentorship, and coaching to the team.
Responsibilities
Delete or add transactions that will assist in balancing revenues.
Review Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.
Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.
Inspect all VIP arrival rooms.
Attend monthly Wine Hour according to the schedule.
Run and attend departmental training classes and seminars as needed.
Supervise all duties performed by the Front Office team.
Coach and counsel employees using the correct documentation and techniques.
Ensure all employees are posted at their stations on time and complete essential duties before departure.
Schedule for all areas of operation in a timely manner; assist with sick calls or tardiness, find coverage, report to work and stay until coverage is found (including night audit shifts).
Meet or exceed levels of service required by the Mystery Shopper Survey and "guest comment card" return ratios.
Meet or come in under payroll and expense budgets.Accountable for the "guest ledger" and its daily maintenance.
Ensure that all employees follow cash and credit handling procedures.
What You Bring
2 years of management experience in hospitality or a similar industry.
Bachelor’s degree is preferred.
Ability to diplomatically deal with difficult situations and people while exhibiting integrity.
Strong verbal, written, and reading communication skills.
Experience with Opera and Microsoft Office Suite is preferred.
Flexible schedule, able to work evenings, weekends, and holidays when needed.
Our Commitment to Diversity & Inclusion We embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and genders. For more on our EEO policy, click here.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Administrative and Customer Service
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Front Office Manager
role at
Kimpton Hotels & Restaurants .
Why We're Here We believe heartfelt, human connections make people’s lives better—especially the people who work here.
Our founder, Bill Kimpton, rebelled against impersonal, that makes people feel disconnected. He initiated a new boutique hotel standard where people could connect from the heart, and that goal still drives us today.
Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, and communities, and we expect the same in return. It all starts with you.
How We're Different Our San‑Francisco‑born entrepreneurial spirit and zest for life kick‑started this culture in 1981, and it shines through to this day.
We welcome and celebrate the diverse background, talents, and personalities of all employees. Being yourself at work helps everyone shine.
We seek people of all kinds: creative, self‑leadership, proactive, and passionate about improving others’ lives.
What You’ll Do Lead all Front Office operations, set and maintain a high level of guest service, provide support, mentorship, and coaching to the team.
Responsibilities
Delete or add transactions that will assist in balancing revenues.
Review Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.
Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.
Inspect all VIP arrival rooms.
Attend monthly Wine Hour according to the schedule.
Run and attend departmental training classes and seminars as needed.
Supervise all duties performed by the Front Office team.
Coach and counsel employees using the correct documentation and techniques.
Ensure all employees are posted at their stations on time and complete essential duties before departure.
Schedule for all areas of operation in a timely manner; assist with sick calls or tardiness, find coverage, report to work and stay until coverage is found (including night audit shifts).
Meet or exceed levels of service required by the Mystery Shopper Survey and "guest comment card" return ratios.
Meet or come in under payroll and expense budgets.Accountable for the "guest ledger" and its daily maintenance.
Ensure that all employees follow cash and credit handling procedures.
What You Bring
2 years of management experience in hospitality or a similar industry.
Bachelor’s degree is preferred.
Ability to diplomatically deal with difficult situations and people while exhibiting integrity.
Strong verbal, written, and reading communication skills.
Experience with Opera and Microsoft Office Suite is preferred.
Flexible schedule, able to work evenings, weekends, and holidays when needed.
Our Commitment to Diversity & Inclusion We embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and genders. For more on our EEO policy, click here.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Administrative and Customer Service
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