NYC Department of Social Services
DIRECTOR, OFFICE OF RESEARCH AND PROGRAM MONITORING
NYC Department of Social Services, New York, New York, us, 10261
DIRECTOR, OFFICE OF RESEARCH AND PROGRAM MONITORING
2 days ago Be among the first 25 applicants
APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.
Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self‑sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, and more.
Office of Research and Program Monitoring (ORPM) functions as Family Independence Administration’s in‑house monitoring and analysis unit to enable FIA to increase productivity and avoid problematic trends that could result in fiscal sanctions to the Agency. The staff visits FIA Benefit Access Centers (BAC) / Model Office locations and evaluates activities to identify deficiencies and develop corrective action plans.
Responsibilities
Direct and oversee monitoring of the effectiveness, efficiency, and operational integrity of the Public and Food Stamp programs through data collection, site observations, and data analysis; develop new reporting systems to meet federal and state legislation requirements and adapt to changing technology.
Direct and facilitate the development, implementation, and monitoring of new initiatives for FIA Center Operations management, producing comprehensive analyses of Center activities using operations research, systems analysis, and other techniques; direct studies of complex organizational problems to support agency decision‑making.
Oversee the implementation of best‑practice plans for the Deputy Commissioner of Operations and recommend policy initiatives for the Job Centers and Food Stamp offices to correct problems identified through program assessments; review and analyze proposed final policy, procedural, and budgetary changes; draft recommendations describing the impact of these changes on FIA programs.
Direct the creation of comprehensive reports with findings and recommendations for improved effectiveness; report to the Deputy Commissioner on progress of corrective measures by providing quantitative data analysis and recommendations for program changes to ensure compliance with agency policy and regulations.
Conduct studies to determine the feasibility of implementing operational initiatives under the Welfare Reform Act; prepare and implement detailed project plans, identify milestones, schedule tasks and due dates, and provide oral and written reports to FIA Deputy Commissioner and Agency Executive Staff on project status.
Represent the Deputy Commissioner at high‑level meetings and conferences with federal, state, city and community officials; evaluate proposals for changes in policy and practices received within and outside the Agency; provide recommendations to the FIA Deputy Commissioner.
Assist the FIA Deputy Commissioner with development, implementation, and monitoring of corrective action plans mandated by governing agencies; advise the Deputy Commissioner and Regional Managers on programmatic plans, goals, and initiatives targeting the processing of Public Assistance and Food Stamp cases.
Communicate with other HRA departments, city, state and federal governmental entities to obtain pertinent information to assist with research studies and data collection, identifying critical program deficits and creating operational recommendations to improve workflow and service delivery.
ADMINISTRATIVE STAFF ANALYST ( - 1002D) Minimum Qualifications
A master’s degree in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a closely related field, and two years of satisfactory full‑time professional experience in budget administration, accounting, economic or financial research, operations research, organizational research or program evaluation, personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning, labor market research, economic planning, social services program planning/evaluation, or fiscal management; with 18 months of this experience in an executive, managerial, administrative or supervisory capacity, including supervision of staff performing professional work in the areas described above.
A baccalaureate degree and four years of professional experience in the areas described above, including the 18 months of executive, managerial, administrative or supervisory experience described in the first bullet.
Preferred Skills
Excellent communication skills, both in writing and speaking; strategic and critical thinking with an ability to identify innovative solutions; detail‑oriented, responsive, highly organized, able to multitask, superb time management, and familiarity with multiple DSS databases; excellent problem‑solving skills and the ability to balance multiple projects simultaneously.
55a Program This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.
Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self‑sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, and more.
Office of Research and Program Monitoring (ORPM) functions as Family Independence Administration’s in‑house monitoring and analysis unit to enable FIA to increase productivity and avoid problematic trends that could result in fiscal sanctions to the Agency. The staff visits FIA Benefit Access Centers (BAC) / Model Office locations and evaluates activities to identify deficiencies and develop corrective action plans.
Responsibilities
Direct and oversee monitoring of the effectiveness, efficiency, and operational integrity of the Public and Food Stamp programs through data collection, site observations, and data analysis; develop new reporting systems to meet federal and state legislation requirements and adapt to changing technology.
Direct and facilitate the development, implementation, and monitoring of new initiatives for FIA Center Operations management, producing comprehensive analyses of Center activities using operations research, systems analysis, and other techniques; direct studies of complex organizational problems to support agency decision‑making.
Oversee the implementation of best‑practice plans for the Deputy Commissioner of Operations and recommend policy initiatives for the Job Centers and Food Stamp offices to correct problems identified through program assessments; review and analyze proposed final policy, procedural, and budgetary changes; draft recommendations describing the impact of these changes on FIA programs.
Direct the creation of comprehensive reports with findings and recommendations for improved effectiveness; report to the Deputy Commissioner on progress of corrective measures by providing quantitative data analysis and recommendations for program changes to ensure compliance with agency policy and regulations.
Conduct studies to determine the feasibility of implementing operational initiatives under the Welfare Reform Act; prepare and implement detailed project plans, identify milestones, schedule tasks and due dates, and provide oral and written reports to FIA Deputy Commissioner and Agency Executive Staff on project status.
Represent the Deputy Commissioner at high‑level meetings and conferences with federal, state, city and community officials; evaluate proposals for changes in policy and practices received within and outside the Agency; provide recommendations to the FIA Deputy Commissioner.
Assist the FIA Deputy Commissioner with development, implementation, and monitoring of corrective action plans mandated by governing agencies; advise the Deputy Commissioner and Regional Managers on programmatic plans, goals, and initiatives targeting the processing of Public Assistance and Food Stamp cases.
Communicate with other HRA departments, city, state and federal governmental entities to obtain pertinent information to assist with research studies and data collection, identifying critical program deficits and creating operational recommendations to improve workflow and service delivery.
ADMINISTRATIVE STAFF ANALYST ( - 1002D) Minimum Qualifications
A master’s degree in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a closely related field, and two years of satisfactory full‑time professional experience in budget administration, accounting, economic or financial research, operations research, organizational research or program evaluation, personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning, labor market research, economic planning, social services program planning/evaluation, or fiscal management; with 18 months of this experience in an executive, managerial, administrative or supervisory capacity, including supervision of staff performing professional work in the areas described above.
A baccalaureate degree and four years of professional experience in the areas described above, including the 18 months of executive, managerial, administrative or supervisory experience described in the first bullet.
Preferred Skills
Excellent communication skills, both in writing and speaking; strategic and critical thinking with an ability to identify innovative solutions; detail‑oriented, responsive, highly organized, able to multitask, superb time management, and familiarity with multiple DSS databases; excellent problem‑solving skills and the ability to balance multiple projects simultaneously.
55a Program This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
#J-18808-Ljbffr