Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Applications will be accepted until 02/23/2026.
A Renewals Manager is responsible for crafting strategic partnerships with internal partners such as the Sales and Customer Success & Growth (CSG) organizations to secure every renewal. They also drive team success by minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and passing on findings/insights back to the business. Renewal Managers are responsible for ensuring that their customers are set up for success while optimizing financial outcomes.
Responsibilities
Develop and implement win/win negotiation strategies for medium and large account contract renewals that improve contract value while protecting and enhancing customer trust. Partner with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data‑driven decisions. Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive "win" strategies. Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on‑time closure. Accurately maintain and update a rolling 120‑day forecast of renewals in a territory and ensure any uncovered risk is clearly communicated to develop resolution strategies. Implement standard methodologies for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting. Achieve financial and strategic targets for minimizing attrition, positioning favorable terms, and boosting incremental revenue via upsells, cross‑sells, and add‑ons. Preferred Skills
Knowledge of Salesforce.com product and platform features and capabilities. Ability to analyze data to formulate commercial recommendations. Familiarity with enterprise CRM applications. Experience negotiating complex multi‑year contracts. Willingness and desire to seek additional tasks or pilot projects that are useful to the department and/or organization. Required Skills
Proven experience in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts. Strong negotiation and objection‑handling skills that allow for value‑based contract negotiations at the CXO level. Strong process management, financial savvy, and adherence to policy. Display strong collaboration skills, including the ability to influence. Ability to react and adapt to potential rapid shifts in priorities and organizational policies. Benefits
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. We offer time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), an employee stock purchasing program, and more. Full details are available at
salesforcebenefits.com . Accommodations
If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form. EEO/Equal Employment Opportunity
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We base all assessments on merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and everything in between.
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Develop and implement win/win negotiation strategies for medium and large account contract renewals that improve contract value while protecting and enhancing customer trust. Partner with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data‑driven decisions. Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive "win" strategies. Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on‑time closure. Accurately maintain and update a rolling 120‑day forecast of renewals in a territory and ensure any uncovered risk is clearly communicated to develop resolution strategies. Implement standard methodologies for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting. Achieve financial and strategic targets for minimizing attrition, positioning favorable terms, and boosting incremental revenue via upsells, cross‑sells, and add‑ons. Preferred Skills
Knowledge of Salesforce.com product and platform features and capabilities. Ability to analyze data to formulate commercial recommendations. Familiarity with enterprise CRM applications. Experience negotiating complex multi‑year contracts. Willingness and desire to seek additional tasks or pilot projects that are useful to the department and/or organization. Required Skills
Proven experience in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts. Strong negotiation and objection‑handling skills that allow for value‑based contract negotiations at the CXO level. Strong process management, financial savvy, and adherence to policy. Display strong collaboration skills, including the ability to influence. Ability to react and adapt to potential rapid shifts in priorities and organizational policies. Benefits
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. We offer time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), an employee stock purchasing program, and more. Full details are available at
salesforcebenefits.com . Accommodations
If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form. EEO/Equal Employment Opportunity
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We base all assessments on merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and everything in between.
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