Paysafe
Responsibilities
Regular review of support tickets, ensuring regular communications to users to meet SLAs. Supporting the Executive team Order and Maintain IT equipment inventory. Configure and deploy laptops (Windows and MacOS) for new joiners, breakage, and upgrades. Analysing gaps and opportunities for day-to-day process improvements within the Service Desk Prepare and maintain Service Desk procedural user guides and troubleshooting documentation. Schedule, organize, task, and report on Service Desk project progress. Office infrastructure maintenance (cabling, LAN, AV) Internal IT support for Office, conference rooms, workstations, laptops, phones etc Participation in IT infrastructure-related operations (initial installation and configuration of IT equipment and networks) together with Corp IT Infrastructure team Provide direct user support for Mac OS and Microsoft based laptops, user access to corporate network and applications both on the network as well as through remote VPN access. Provide direct user support for office relocations and expansions. Support, coordinate, and drive local IT projects. Essential Skills
Experience with Microsoft Windows OS 10/11, Apple/MacOS, Powershell, strong expertise in MS Office Products + Office 365 Experience with support and troubleshooting of LAN networks. Strong knowledge of PC and peripheral devices hardware and technical parameters Excellent knowledge in all MS Office 365 Products Knowledge of MS Windows domain structure Understanding of TCP/IP, VPN, DHCP, DNS Experience with Azure, MS Active Directory and MS Exchange essential. Excellent organization, communication, and time-management skills Expertise in deploying and supporting desktops/laptops using Autopilot deployment Ability to deal with confidential issues and work under pressure. Ability to work autonomously and prioritize workload. Strong customer service, organizational, communication, and leadership skills are required. Experience with MDM (JAMF, Intune,) Requirements
Degree and/or equivalent experience At least 2 years’ experience working in IT support.
#J-18808-Ljbffr
Regular review of support tickets, ensuring regular communications to users to meet SLAs. Supporting the Executive team Order and Maintain IT equipment inventory. Configure and deploy laptops (Windows and MacOS) for new joiners, breakage, and upgrades. Analysing gaps and opportunities for day-to-day process improvements within the Service Desk Prepare and maintain Service Desk procedural user guides and troubleshooting documentation. Schedule, organize, task, and report on Service Desk project progress. Office infrastructure maintenance (cabling, LAN, AV) Internal IT support for Office, conference rooms, workstations, laptops, phones etc Participation in IT infrastructure-related operations (initial installation and configuration of IT equipment and networks) together with Corp IT Infrastructure team Provide direct user support for Mac OS and Microsoft based laptops, user access to corporate network and applications both on the network as well as through remote VPN access. Provide direct user support for office relocations and expansions. Support, coordinate, and drive local IT projects. Essential Skills
Experience with Microsoft Windows OS 10/11, Apple/MacOS, Powershell, strong expertise in MS Office Products + Office 365 Experience with support and troubleshooting of LAN networks. Strong knowledge of PC and peripheral devices hardware and technical parameters Excellent knowledge in all MS Office 365 Products Knowledge of MS Windows domain structure Understanding of TCP/IP, VPN, DHCP, DNS Experience with Azure, MS Active Directory and MS Exchange essential. Excellent organization, communication, and time-management skills Expertise in deploying and supporting desktops/laptops using Autopilot deployment Ability to deal with confidential issues and work under pressure. Ability to work autonomously and prioritize workload. Strong customer service, organizational, communication, and leadership skills are required. Experience with MDM (JAMF, Intune,) Requirements
Degree and/or equivalent experience At least 2 years’ experience working in IT support.
#J-18808-Ljbffr