Cumberland County, NC
Income Maintenance CaseWorker III Trainer - 122900625, 122900626, 122021365, 122
Cumberland County, NC, Fayetteville, North Carolina, United States, 28305
Income Maintenance CaseWorker III Trainer
Position IDs: 122900625, 122900626, 122021365, 122021767
Location: Economic Services Division, Cumberland County Department of Social Services.
Responsibilities
Train new and newly promoted staff in Food and Nutrition Services (FNS), Family and Children's Medicaid (FCH), Adult Medicaid, Work First & Childcare Subsidy.
Conduct training on existing and new benefit program policy and procedures.
Provide one‑on‑one employee training support and mentor staff.
Participate in quality assurance/data, staff development, audits, monitoring, and reviews.
Develop training materials/modules as needed.
Answer specific eligibility questions and interpret policy for case situations.
Respond to disasters as needed per Cumberland County DSS policy or state emergency declaration.
Minimum Qualifications Two years of experience as an Income Maintenance Caseworker or an equivalent combination of training and experience.
Preferred Education & Experience Graduation from a four‑year accredited college or university; related customer service experience; and two years of Income Maintenance Caseworker experience or two years of experience in a NC DSS agency.
Knowledge, Skills and Abilities
Considerable knowledge of program areas of assignment.
General knowledge of all agency and community programs and services that may affect clients/applicants.
Good mathematical reasoning and computational skills.
Ability to read, analyze, and interpret rules, regulations, and procedures.
Ability to communicate with clients/applicants, the public, and public officials.
Ability to instruct and evaluate the work of lower‑level employees.
Ability to perform caseworker functions within structured time frames.
Conditions of Employment
Drug testing per County policy; refusal or positive result may lead to withdrawal of conditional offer.
Law enforcement background check required.
Valid North Carolina driver’s license or ability to obtain one.
Assistance in emergency or disaster situations as required.
Adherence to the Department’s dress code policy concerning tattoos and body piercing.
Application Process Submit college transcripts online via the attachment feature or by mail to: Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Transcripts must be postmarked before the closing date and presented in an original unopened envelope prior to employment start date.
For status inquiries, log into your account and click “Application Status.” For questions regarding the posting, contact DSS Human Resources at 910‑677‑2604.
Mission The Cumberland County Department of Social Services stands united to strengthen individuals and families and protect children and vulnerable adults. We collaborate with community partners to provide programs and services that improve customers’ quality of life.
Vision We envision our Department as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting‑edge service delivery.
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Location: Economic Services Division, Cumberland County Department of Social Services.
Responsibilities
Train new and newly promoted staff in Food and Nutrition Services (FNS), Family and Children's Medicaid (FCH), Adult Medicaid, Work First & Childcare Subsidy.
Conduct training on existing and new benefit program policy and procedures.
Provide one‑on‑one employee training support and mentor staff.
Participate in quality assurance/data, staff development, audits, monitoring, and reviews.
Develop training materials/modules as needed.
Answer specific eligibility questions and interpret policy for case situations.
Respond to disasters as needed per Cumberland County DSS policy or state emergency declaration.
Minimum Qualifications Two years of experience as an Income Maintenance Caseworker or an equivalent combination of training and experience.
Preferred Education & Experience Graduation from a four‑year accredited college or university; related customer service experience; and two years of Income Maintenance Caseworker experience or two years of experience in a NC DSS agency.
Knowledge, Skills and Abilities
Considerable knowledge of program areas of assignment.
General knowledge of all agency and community programs and services that may affect clients/applicants.
Good mathematical reasoning and computational skills.
Ability to read, analyze, and interpret rules, regulations, and procedures.
Ability to communicate with clients/applicants, the public, and public officials.
Ability to instruct and evaluate the work of lower‑level employees.
Ability to perform caseworker functions within structured time frames.
Conditions of Employment
Drug testing per County policy; refusal or positive result may lead to withdrawal of conditional offer.
Law enforcement background check required.
Valid North Carolina driver’s license or ability to obtain one.
Assistance in emergency or disaster situations as required.
Adherence to the Department’s dress code policy concerning tattoos and body piercing.
Application Process Submit college transcripts online via the attachment feature or by mail to: Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Transcripts must be postmarked before the closing date and presented in an original unopened envelope prior to employment start date.
For status inquiries, log into your account and click “Application Status.” For questions regarding the posting, contact DSS Human Resources at 910‑677‑2604.
Mission The Cumberland County Department of Social Services stands united to strengthen individuals and families and protect children and vulnerable adults. We collaborate with community partners to provide programs and services that improve customers’ quality of life.
Vision We envision our Department as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting‑edge service delivery.
#J-18808-Ljbffr