RADcube
Call Center Customer Service Representative
Job Title:
Call Center Customer Service Representative
Job Type:
Full-time
About the Role
We’re looking for Customer Service Representatives to join a call center team supporting individuals who have questions about state benefit programs, primarily SNAP. This role involves answering inbound phone calls, listening carefully to each caller’s concern, and providing clear, helpful information.
What You’ll Be Doing
Answer inbound calls from individuals with questions about state benefits
Provide basic information, guidance, and next steps based on established procedures
Enter accurate notes during and after each call
Follow call scripts, guidelines, and privacy requirements
Escalate complex issues to the appropriate team when needed
Maintain a calm, respectful, and helpful tone with every caller
Meet daily call handling and attendance expectations
What We’re Looking For
High school diploma or equivalent
Customer service or call center experience is required.
Comfortable speaking on the phone for most of the workday
Clear communication and good listening skills
Basic computer skills and ability to navigate multiple systems
Reliable, punctual, and able to work in a structured environment
Nice to Have
Previous experience in customer support, healthcare, government services, or insurance
Familiarity with public assistance programs
Bilingual skills are a plus
#J-18808-Ljbffr
Call Center Customer Service Representative
Job Type:
Full-time
About the Role
We’re looking for Customer Service Representatives to join a call center team supporting individuals who have questions about state benefit programs, primarily SNAP. This role involves answering inbound phone calls, listening carefully to each caller’s concern, and providing clear, helpful information.
What You’ll Be Doing
Answer inbound calls from individuals with questions about state benefits
Provide basic information, guidance, and next steps based on established procedures
Enter accurate notes during and after each call
Follow call scripts, guidelines, and privacy requirements
Escalate complex issues to the appropriate team when needed
Maintain a calm, respectful, and helpful tone with every caller
Meet daily call handling and attendance expectations
What We’re Looking For
High school diploma or equivalent
Customer service or call center experience is required.
Comfortable speaking on the phone for most of the workday
Clear communication and good listening skills
Basic computer skills and ability to navigate multiple systems
Reliable, punctual, and able to work in a structured environment
Nice to Have
Previous experience in customer support, healthcare, government services, or insurance
Familiarity with public assistance programs
Bilingual skills are a plus
#J-18808-Ljbffr