Hall's Culligan Water
Customer Service Representative
Hall's Culligan Water, Los Angeles, California, United States, 90079
Join to apply for the
Customer Service Representative
role at
Hall’s Culligan Water .
Our Opportunity As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.
Why you’ll love working here
We offer a full‑time, Monday‑Friday work schedule.
The pay rate for this position is $20 per hour.
You’ll receive paid time off (PTO) at a generous accrual rate.
You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
We’re a stable and growing family‑oriented company who regularly offers career advancement opportunities.
We believe in upskilling our employees and promoting from within.
You’ll have the opportunity to utilize Culligan equipment in your home free of charge.
What you’ll do Customer service
Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
Handle both routine inquiries and complex issues with professionalism.
Product and service knowledge
Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
Offer product/service recommendations and educate customers.
Issue resolution
Identify, troubleshoot, and resolve customer problems effectively.
Collaborate with other departments to address customer concerns and provide solutions.
Time management
Efficiently manage and prioritize tasks to meet individual and team performance goals.
Meet deadlines and response times while maintaining quality in work and customer interactions.
Documentation and reporting
Accurately document customer interactions and transactions in customer service software.
Safety
Workspace must be kept clean, organized, and free of clutter and tripping hazards.
Follow confidentiality protocols and incident reporting procedures.
Where you’ll work Culligan CSRs spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi‑line phones – this means you must be able to sit for extended periods of time. While our CSRs primarily work Monday‑Friday 8 am‑5 pm, this role may require some evenings and weekends as business needs require.
Who should apply The personal attributes that will set you apart in our hiring process include empathy and resilience – our CSRs must demonstrate understanding and compassion toward customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our CSRs to be adaptable to new processes and procedures and to maintain a positive attitude, even when challenging situations arise. It is imperative that our CSRs be comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously.
Technically speaking, the ideal candidate for this role will have demonstrated competency in computer and/or tablet use, with above‑average skills in computer applications. Our CSRs must be able to quickly learn and adapt to new technologies and software systems as needed. We expect our CSRs to type a minimum of 40 wpm, including ten‑key, accurately and by touch. The ideal candidate’s technical skill set should be supported by strong communication skills, commitment to teamwork, and effective problem‑solving skills.
Your qualifications
2+ years’ experience in a customer service role.
2+ years’ experience in a call center environment.
Excellent verbal and written communication skills.
Excellent organization and multitasking skills.
Strong problem‑solving abilities and attention to detail.
Ability to remain calm under pressure and handle challenging situations with professionalism.
EEO and Fair Chance Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance (Only applicable for employees working 2 hours or more in unincorporated LA county).
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Customer Service Representative
role at
Hall’s Culligan Water .
Our Opportunity As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.
Why you’ll love working here
We offer a full‑time, Monday‑Friday work schedule.
The pay rate for this position is $20 per hour.
You’ll receive paid time off (PTO) at a generous accrual rate.
You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
We’re a stable and growing family‑oriented company who regularly offers career advancement opportunities.
We believe in upskilling our employees and promoting from within.
You’ll have the opportunity to utilize Culligan equipment in your home free of charge.
What you’ll do Customer service
Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
Handle both routine inquiries and complex issues with professionalism.
Product and service knowledge
Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
Offer product/service recommendations and educate customers.
Issue resolution
Identify, troubleshoot, and resolve customer problems effectively.
Collaborate with other departments to address customer concerns and provide solutions.
Time management
Efficiently manage and prioritize tasks to meet individual and team performance goals.
Meet deadlines and response times while maintaining quality in work and customer interactions.
Documentation and reporting
Accurately document customer interactions and transactions in customer service software.
Safety
Workspace must be kept clean, organized, and free of clutter and tripping hazards.
Follow confidentiality protocols and incident reporting procedures.
Where you’ll work Culligan CSRs spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi‑line phones – this means you must be able to sit for extended periods of time. While our CSRs primarily work Monday‑Friday 8 am‑5 pm, this role may require some evenings and weekends as business needs require.
Who should apply The personal attributes that will set you apart in our hiring process include empathy and resilience – our CSRs must demonstrate understanding and compassion toward customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our CSRs to be adaptable to new processes and procedures and to maintain a positive attitude, even when challenging situations arise. It is imperative that our CSRs be comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously.
Technically speaking, the ideal candidate for this role will have demonstrated competency in computer and/or tablet use, with above‑average skills in computer applications. Our CSRs must be able to quickly learn and adapt to new technologies and software systems as needed. We expect our CSRs to type a minimum of 40 wpm, including ten‑key, accurately and by touch. The ideal candidate’s technical skill set should be supported by strong communication skills, commitment to teamwork, and effective problem‑solving skills.
Your qualifications
2+ years’ experience in a customer service role.
2+ years’ experience in a call center environment.
Excellent verbal and written communication skills.
Excellent organization and multitasking skills.
Strong problem‑solving abilities and attention to detail.
Ability to remain calm under pressure and handle challenging situations with professionalism.
EEO and Fair Chance Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance (Only applicable for employees working 2 hours or more in unincorporated LA county).
#J-18808-Ljbffr