University of Iowa
Clinic Services Specialist - Family Medicine - Medical Center University Campus
University of Iowa, Iowa City, Iowa, United States, 52245
Clinic Services Specialist - Family Medicine - Medical Center University Campus
Join to apply for the
Clinic Services Specialist - Family Medicine - Medical Center University Campus
role at
University of Iowa .
The University of Iowa Health Care – Department of Family Medicine is seeking a Clinic Services Specialist. This position is responsible for facilitating patient access in the Family Medicine Clinic following the guidelines set forth by the Family Medicine Department, Patient Appointment Center (PAC) and University Hospital. Engage with patients during visit check‑in, check‑out, and by phone to maintain the Ambulatory Care Services "Standards of Excellence." Serve as mentor, role model, and service excellence ambassador for staff, co‑workers, patients, and visitors. May perform other duties as assigned.
Responsibilities
Provide patient access services to clinical and non‑clinical departments.
Responsible for scheduling patient appointments and visits using the EPIC system.
Schedule obstetrics workups and OB referrals from the Free Medical Clinic Iowa City; work closely with OB faculty & residents to ensure appropriate appointments are scheduled based on financial assistance and patient needs.
Responsible for uploading patient acquired imaging and destroying materials following Iowa Health Care confidentiality policies.
Manage & delegate patient scheduling and procedure work queues.
Monitor provider schedules and proactively fix scheduling errors & appointment durations.
Serve as backup when Clinic Services Coordinator is unavailable; coordinate provider schedules (master schedules, daily template edits & changes as well as clinic closures) for assigned clinics.
Provide backup for Clinic Services Coordinator in organizing staffing to ensure adequate front desk coverage.
Participate in annual implementation of Family Medicine, Family Medicine Psychiatry, and Physician Assistant residency schedules.
Assist with problem solving of scheduling issues.
Follow the scheduling policies to facilitate all patient appointments.
Provide backup for outpatient scheduling departments performing scheduling maintenance functions as deemed necessary.
Notify the Patient Appointment Center and scheduling department’s frontline supervisors of scheduling issues and assist with keeping scheduling guidelines up‑to‑date.
Negotiate appointments with patients and other departments; connect patients to other Family Medicine locations to facilitate earlier appointments.
Monitors facilitated access requests and identifies appointment options meeting FA program criteria.
Negotiate schedule changes with providers and communicate changes with staff/supervisors.
Provide an intermediary between patients, frontline staff and nursing personnel concerning scheduling concerns and medical needs.
Provide feedback to management on means to achieve goals and resolve service issues.
Assist with departmental & clinic projects (e.g., lead on recall clean‑up, arrival time adjustment reports) and delegate tasks to team members as necessary.
Contribute ideas and seek ways to improve assigned processes.
Attend staff and department meetings; collaborate with peers and co‑workers to enhance the delivery of health care.
May provide training and functional supervision for check‑in/check‑out services and students/temporary staff.
Explain scheduling policies to other schedulers as needed through written and oral communications.
May analyze, monitor and report financial data, information and reports.
Serve as an intermediary between patients billing/PFS departments; direct and provide appropriate communication to other Iowa Health Care Family Medicine clinics and departments as necessary regarding PFS & patient billing concerns.
May perform other duties as assigned.
Percent of Time 100%
Location Main/University Campus, Pomerantz Family Pavilion
Benefits Highlights
Regular salaried position located in Iowa City, Iowa
Fringe benefit package including paid vacation, sick leave, health, dental, life and disability insurance options, and generous employer contributions into retirement plans.
For more information about Why Iowa?, click here
Education Required
A Bachelor’s degree or an equivalent combination of education and experience
Required Qualifications
Typically 6 months – 1 year administrative experience
Excellent written and verbal communication skills
Proficiency in computer spreadsheet and database applications
Desirable Qualifications
Experience with hospital operations and/or ambulatory clinic operations
Experience with the Epic system
Experience scheduling in an outpatient clinic setting
Knowledge of University of Iowa Health Care policies, procedures, and regulations
Application Process Applicants must upload a resume and cover letter clearly stating how requirements are met. Up to 5 professional references will be requested at a later step in the recruitment process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled at any time after the minimum posting period has ended.
Successful candidates will be required to self‑disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for university sponsorship for employment authorization.
For additional questions, please contact Austin Bullock at austin-bullock@uiowa.edu or 319‑384‑7949.
Additional Information
Classification Title: Clinic Services Specialist
Appointment Type: Professional and Scientific
Schedule: Full‑time
Work Modality Options: On Campus
Compensation
Pay Level: 3A
Contact Information
Organization: Healthcare
Contact Name: Austin Bullock
Contact Email: austin-bullock@uiowa.edu
#J-18808-Ljbffr
Clinic Services Specialist - Family Medicine - Medical Center University Campus
role at
University of Iowa .
The University of Iowa Health Care – Department of Family Medicine is seeking a Clinic Services Specialist. This position is responsible for facilitating patient access in the Family Medicine Clinic following the guidelines set forth by the Family Medicine Department, Patient Appointment Center (PAC) and University Hospital. Engage with patients during visit check‑in, check‑out, and by phone to maintain the Ambulatory Care Services "Standards of Excellence." Serve as mentor, role model, and service excellence ambassador for staff, co‑workers, patients, and visitors. May perform other duties as assigned.
Responsibilities
Provide patient access services to clinical and non‑clinical departments.
Responsible for scheduling patient appointments and visits using the EPIC system.
Schedule obstetrics workups and OB referrals from the Free Medical Clinic Iowa City; work closely with OB faculty & residents to ensure appropriate appointments are scheduled based on financial assistance and patient needs.
Responsible for uploading patient acquired imaging and destroying materials following Iowa Health Care confidentiality policies.
Manage & delegate patient scheduling and procedure work queues.
Monitor provider schedules and proactively fix scheduling errors & appointment durations.
Serve as backup when Clinic Services Coordinator is unavailable; coordinate provider schedules (master schedules, daily template edits & changes as well as clinic closures) for assigned clinics.
Provide backup for Clinic Services Coordinator in organizing staffing to ensure adequate front desk coverage.
Participate in annual implementation of Family Medicine, Family Medicine Psychiatry, and Physician Assistant residency schedules.
Assist with problem solving of scheduling issues.
Follow the scheduling policies to facilitate all patient appointments.
Provide backup for outpatient scheduling departments performing scheduling maintenance functions as deemed necessary.
Notify the Patient Appointment Center and scheduling department’s frontline supervisors of scheduling issues and assist with keeping scheduling guidelines up‑to‑date.
Negotiate appointments with patients and other departments; connect patients to other Family Medicine locations to facilitate earlier appointments.
Monitors facilitated access requests and identifies appointment options meeting FA program criteria.
Negotiate schedule changes with providers and communicate changes with staff/supervisors.
Provide an intermediary between patients, frontline staff and nursing personnel concerning scheduling concerns and medical needs.
Provide feedback to management on means to achieve goals and resolve service issues.
Assist with departmental & clinic projects (e.g., lead on recall clean‑up, arrival time adjustment reports) and delegate tasks to team members as necessary.
Contribute ideas and seek ways to improve assigned processes.
Attend staff and department meetings; collaborate with peers and co‑workers to enhance the delivery of health care.
May provide training and functional supervision for check‑in/check‑out services and students/temporary staff.
Explain scheduling policies to other schedulers as needed through written and oral communications.
May analyze, monitor and report financial data, information and reports.
Serve as an intermediary between patients billing/PFS departments; direct and provide appropriate communication to other Iowa Health Care Family Medicine clinics and departments as necessary regarding PFS & patient billing concerns.
May perform other duties as assigned.
Percent of Time 100%
Location Main/University Campus, Pomerantz Family Pavilion
Benefits Highlights
Regular salaried position located in Iowa City, Iowa
Fringe benefit package including paid vacation, sick leave, health, dental, life and disability insurance options, and generous employer contributions into retirement plans.
For more information about Why Iowa?, click here
Education Required
A Bachelor’s degree or an equivalent combination of education and experience
Required Qualifications
Typically 6 months – 1 year administrative experience
Excellent written and verbal communication skills
Proficiency in computer spreadsheet and database applications
Desirable Qualifications
Experience with hospital operations and/or ambulatory clinic operations
Experience with the Epic system
Experience scheduling in an outpatient clinic setting
Knowledge of University of Iowa Health Care policies, procedures, and regulations
Application Process Applicants must upload a resume and cover letter clearly stating how requirements are met. Up to 5 professional references will be requested at a later step in the recruitment process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled at any time after the minimum posting period has ended.
Successful candidates will be required to self‑disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for university sponsorship for employment authorization.
For additional questions, please contact Austin Bullock at austin-bullock@uiowa.edu or 319‑384‑7949.
Additional Information
Classification Title: Clinic Services Specialist
Appointment Type: Professional and Scientific
Schedule: Full‑time
Work Modality Options: On Campus
Compensation
Pay Level: 3A
Contact Information
Organization: Healthcare
Contact Name: Austin Bullock
Contact Email: austin-bullock@uiowa.edu
#J-18808-Ljbffr