DSV - Global Transport and Logistics
Warehouse Supervisor
DSV - Global Transport and Logistics, Clarksville, Tennessee, United States, 37040
About DSV
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Location: USA - Clarksville, 870 Steel Stock Road and 681 International Blvd Position
Division: Solutions | Job Posting Title: Customer Service Supervisor | Time Type: Full Time Responsibilities
Supervise and develop customer service agents, specialists, and coordinators. Motivate and build a world‑class customer service team. Answer questions about services and key information into computer to compile work volume statistics for performance purposes. Handle customer complaints, adhere to client protocol and SOPs, audit, research, report and resolve customer service issues. Assist with maintaining database regarding call volumes and staffing; suggest changes in staffing based on day of week, industry trends and PBX data. Monitor productivity of agents and generate reports. Monitor ACD data to reduce hold time and increase customer satisfaction. Observe employee demeanor, technical accuracy and conformity to company policies; provide performance feedback and coaching. Determine work procedures, prepare work schedules, and expedite workflow. Standardize procedures to improve department efficiency. Ensure a safe working environment through consistent practice of safety programs and procedures. Select and place staff, provide training, define job assignments and manage performance to meet productivity and organizational objectives. Qualifications
Must be able to pass any federal, state or local background checks, clearances and drug/alcohol tests. Exceptional interpersonal and analytical skills required. Bachelor’s degree or equivalent strongly preferred. 0–2 years of related supervisory experience preferred. Equal Employment Opportunity
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time. Our Culture
Working at DSV means playing in a different league. We are a global leader in transport and logistics with close to 160,000 colleagues in over 90 countries. We innovate, digitize and build on our achievements while shaping the future of logistics. Our dynamic environment is built on collaboration, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career, this is the place to be. Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.
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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Location: USA - Clarksville, 870 Steel Stock Road and 681 International Blvd Position
Division: Solutions | Job Posting Title: Customer Service Supervisor | Time Type: Full Time Responsibilities
Supervise and develop customer service agents, specialists, and coordinators. Motivate and build a world‑class customer service team. Answer questions about services and key information into computer to compile work volume statistics for performance purposes. Handle customer complaints, adhere to client protocol and SOPs, audit, research, report and resolve customer service issues. Assist with maintaining database regarding call volumes and staffing; suggest changes in staffing based on day of week, industry trends and PBX data. Monitor productivity of agents and generate reports. Monitor ACD data to reduce hold time and increase customer satisfaction. Observe employee demeanor, technical accuracy and conformity to company policies; provide performance feedback and coaching. Determine work procedures, prepare work schedules, and expedite workflow. Standardize procedures to improve department efficiency. Ensure a safe working environment through consistent practice of safety programs and procedures. Select and place staff, provide training, define job assignments and manage performance to meet productivity and organizational objectives. Qualifications
Must be able to pass any federal, state or local background checks, clearances and drug/alcohol tests. Exceptional interpersonal and analytical skills required. Bachelor’s degree or equivalent strongly preferred. 0–2 years of related supervisory experience preferred. Equal Employment Opportunity
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time. Our Culture
Working at DSV means playing in a different league. We are a global leader in transport and logistics with close to 160,000 colleagues in over 90 countries. We innovate, digitize and build on our achievements while shaping the future of logistics. Our dynamic environment is built on collaboration, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career, this is the place to be. Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.
#J-18808-Ljbffr