Forward Air Corporation
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Warehouse Operations Agent
role at
Forward Air Corporation .
Core Responsibilities & Duties
Safely load and unload freight from trucks and trailers
Secure freight and remove excess equipment from trailers
Attach and remove trailer identifiers, such as magnets and decals
Collect and distribute paperwork to and from drivers
Dock and move trailers through the yard as needed
Clean freight and prepare trailers for use
Identify and report any trailer damage for repairs
Maintain a clean and organized warehouse in accordance with supervisor instructions
Fulfill customer and supervisor orders promptly and accurately
Manage warehouse inventory, including scanning, marking, and labeling freight and paperwork
Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction
Review and respond to emails in a timely manner with internal and external customers
Dispatch, book, and monitor shipments daily using WorldTrak and other systems
Build and maintain strong relationships with vendors, negotiating pricing, securing bookings, and resolving service issues
Collaborate in a team environment to deliver seamless customer service and operational support
Other duties as assigned
Job Requirements & Qualifications
Bachelor’s degree in business or related field, or equivalent years of experience
Exceptional verbal and written communication skills with the ability to work with all levels of the organization
Basic to advanced computer skills
Demonstrate the ability to work in a fast‑paced environment
Must be able to manually lift up to 50 lbs
Must be proficient in using email, networking programs (including Slack and Teams), and spreadsheets (including Airtable and Excel)
Must be flexible with shift hours based on operational demands
Must be able to frequently bend, squat, push and pull to retrieve inventory
What We Offer
Competitive base salary
Paid time off within the first year of employment, sick time, and holidays
Company provided life insurance
Health, vision, and dental insurance options
Commuter benefit plan
Optional supplemental life insurance
401(k)
Wellness program
A great place to work with a terrific culture
About Forward Air Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time‑definite” basis, delivering cargo at a specific time, but under less time‑sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non‑traditional shippers), a single‑source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final‑mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner‑operators and other surface transportation providers, enable us to remain cost‑competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 “Americas Most Trustworthy Companies” publication.
#J-18808-Ljbffr
Warehouse Operations Agent
role at
Forward Air Corporation .
Core Responsibilities & Duties
Safely load and unload freight from trucks and trailers
Secure freight and remove excess equipment from trailers
Attach and remove trailer identifiers, such as magnets and decals
Collect and distribute paperwork to and from drivers
Dock and move trailers through the yard as needed
Clean freight and prepare trailers for use
Identify and report any trailer damage for repairs
Maintain a clean and organized warehouse in accordance with supervisor instructions
Fulfill customer and supervisor orders promptly and accurately
Manage warehouse inventory, including scanning, marking, and labeling freight and paperwork
Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction
Review and respond to emails in a timely manner with internal and external customers
Dispatch, book, and monitor shipments daily using WorldTrak and other systems
Build and maintain strong relationships with vendors, negotiating pricing, securing bookings, and resolving service issues
Collaborate in a team environment to deliver seamless customer service and operational support
Other duties as assigned
Job Requirements & Qualifications
Bachelor’s degree in business or related field, or equivalent years of experience
Exceptional verbal and written communication skills with the ability to work with all levels of the organization
Basic to advanced computer skills
Demonstrate the ability to work in a fast‑paced environment
Must be able to manually lift up to 50 lbs
Must be proficient in using email, networking programs (including Slack and Teams), and spreadsheets (including Airtable and Excel)
Must be flexible with shift hours based on operational demands
Must be able to frequently bend, squat, push and pull to retrieve inventory
What We Offer
Competitive base salary
Paid time off within the first year of employment, sick time, and holidays
Company provided life insurance
Health, vision, and dental insurance options
Commuter benefit plan
Optional supplemental life insurance
401(k)
Wellness program
A great place to work with a terrific culture
About Forward Air Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time‑definite” basis, delivering cargo at a specific time, but under less time‑sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non‑traditional shippers), a single‑source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final‑mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner‑operators and other surface transportation providers, enable us to remain cost‑competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 “Americas Most Trustworthy Companies” publication.
#J-18808-Ljbffr