Ticket Operations Analyst & Quality Lead

A leading technology support firm in Englewood Cliffs, NJ, is seeking a Ticket Operations Coordinator to serve as a Subject Matter Expert and Data Analyst for technical support tickets. The ideal candidate will be bilingual in English and Korean, possess a Bachelor’s Degree in Data Analysis, and have strong analytical skills. Responsibilities include reviewing ticket data trends, ensuring compliance with standards, and collaborating with other teams to enhance the customer experience. Competitive pay and benefits are offered. #J-18808-Ljbffr