Concentrix
Customer Service / Tech Support Rep (Tech Products, Bilingual: English/Spanish)
Concentrix, Vermont, Wisconsin, United States
Employer Industry: Technology Services
Why consider this job opportunity?
Salary up to $18.31/hr
Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
Work remotely from the comfort of your home
Comprehensive benefits including medical, dental, vision insurance, 401(k) retirement plan, and paid time off
Access to daily pay option, allowing early access to your earnings
Supportive culture with programs focused on diversity, equity, and inclusion
What to Expect (Job Responsibilities):
Provide exceptional customer service and technical support for client products and services
Handle inbound customer inquiries using a call flow guide in the customer's preferred language
Troubleshoot and resolve technical issues related to hardware, software, and client products
Document and track customer interactions in databases
Maintain a strong knowledge of client products, such as smartphones, tablets, and computers
What is Required (Qualifications):
Fluency in both Spanish and English (reading, writing, and speaking)
Minimum of 1 year of customer service experience
High school diploma or GED
Strong problem-solving skills and ability to build customer relationships
A quiet, distraction-free workspace and reliable high-speed internet connection
How to Stand Out (Preferred Qualifications):
Familiarity with iOS and/or MacOS or comparable technology
Strong computer navigation skills
Eagerness to learn new technologies
Ability to work flexible hours, with schedule changes based on performance
#TechnologyServices #CustomerSupport #RemoteWork #CareerGrowth #BilingualJobs
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity?
Salary up to $18.31/hr
Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
Work remotely from the comfort of your home
Comprehensive benefits including medical, dental, vision insurance, 401(k) retirement plan, and paid time off
Access to daily pay option, allowing early access to your earnings
Supportive culture with programs focused on diversity, equity, and inclusion
What to Expect (Job Responsibilities):
Provide exceptional customer service and technical support for client products and services
Handle inbound customer inquiries using a call flow guide in the customer's preferred language
Troubleshoot and resolve technical issues related to hardware, software, and client products
Document and track customer interactions in databases
Maintain a strong knowledge of client products, such as smartphones, tablets, and computers
What is Required (Qualifications):
Fluency in both Spanish and English (reading, writing, and speaking)
Minimum of 1 year of customer service experience
High school diploma or GED
Strong problem-solving skills and ability to build customer relationships
A quiet, distraction-free workspace and reliable high-speed internet connection
How to Stand Out (Preferred Qualifications):
Familiarity with iOS and/or MacOS or comparable technology
Strong computer navigation skills
Eagerness to learn new technologies
Ability to work flexible hours, with schedule changes based on performance
#TechnologyServices #CustomerSupport #RemoteWork #CareerGrowth #BilingualJobs
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr