Masterpiece Roofing and Co
Description
We are seeking a motivated and customer-oriented Live Chat Agent to join our dynamic customer service team. As a Live Chat Agent you will be responsible for providing exceptional support to our customers through real-time chat. You will assist customers with their inquiries resolve issues and ensure a positive experience. The ideal candidate will have strong communication skills and the ability to multitask effectively in a fast-paced environment.
Responsibilities
Respond promptly to customer inquiries received via live chat.
Provide accurate information about products / services and resolve customer issues efficiently.
Document customer interactions and feedback for quality assurance.
Assist customers in navigating the website and placing orders.
Collaborate with other departments to elevate and resolve complex issues.
Maintain a friendly and professional demeanor at all times.
Meet performance metrics including response time and customer satisfaction ratings.
Requirements
Minimum 1 year of experience in customer service preferably in a live chat environment.
High school diploma or equivalent; further education is a plus.
Strong written communication skills with a focus on clarity and professionalism.
Ability to handle multiple chats simultaneously in a fast-paced environment.
Proficient in using chat software and basic computer applications.
Excellent problem‑solving skills and a customer‑centric approach.
Key Skills Computer Science, Continuous Integration, Fraud, Intake Experience, Law Enforcement, Usability, Analysis Skills, Computer Forensics, Driving, Teaching, Counterintelligence, Sass
Employment Type: Full Time
Experience: years
Vacancy: 1
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Responsibilities
Respond promptly to customer inquiries received via live chat.
Provide accurate information about products / services and resolve customer issues efficiently.
Document customer interactions and feedback for quality assurance.
Assist customers in navigating the website and placing orders.
Collaborate with other departments to elevate and resolve complex issues.
Maintain a friendly and professional demeanor at all times.
Meet performance metrics including response time and customer satisfaction ratings.
Requirements
Minimum 1 year of experience in customer service preferably in a live chat environment.
High school diploma or equivalent; further education is a plus.
Strong written communication skills with a focus on clarity and professionalism.
Ability to handle multiple chats simultaneously in a fast-paced environment.
Proficient in using chat software and basic computer applications.
Excellent problem‑solving skills and a customer‑centric approach.
Key Skills Computer Science, Continuous Integration, Fraud, Intake Experience, Law Enforcement, Usability, Analysis Skills, Computer Forensics, Driving, Teaching, Counterintelligence, Sass
Employment Type: Full Time
Experience: years
Vacancy: 1
#J-18808-Ljbffr