MSX International
Fixed Operations Field Specialist
MSX International, Washington, District of Columbia, us, 20022
Fixed Operations Field Specialist
MSX International is a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. We help clients transform their businesses and manage operations in Sales Performance, Repair Optimization and Compliance, Parts and Accessories Sales Performance, and Consumer Engagement.
Why Join Us? At MSX, you will drive operational excellence and elevate customer satisfaction across Hyundai dealership Fixed Operations. In this field‑based role you’ll assess service capacity, identify opportunities for Express Service implementation, and coach dealer teams to maximize throughput, sales and revenue through efficient processes.
What You’ll Do
Guide dealerships through installation, training and adoption of their Express Service business.
Coach and mentor dealerships to embrace and confidently leverage Express Service.
Listen, analyze feedback and develop action plans that improve efficiency and performance.
Build partnerships with dealers and Customer Experience teams to deliver a unified message.
Use Express Service tools and data‑driven insights to drive utilization and success.
Plan and manage travel across your assigned dealer territory to maximize impact.
Qualifications
3–5 years in automotive Fixed Operations with strong Express Service or Quick Lube background.
Proven ability to coach, train and influence dealership personnel.
Strong analytical skills; comfortable interpreting KPIs and Repair Order data.
Excellent communication and presentation abilities.
Highly organized, self‑motivated, and able to manage extensive travel.
Confidence in engaging with all levels of dealership staff.
Proficiency with Microsoft Office Suite.
Valid driver’s license and clean driving record.
Home base within assigned territory and reliable vehicle.
Ability to travel up to 80% (mix of driving and flights with overnights).
Bonus Points If You Have
Prior roles as Service Advisor, Express Service Consultant or Service Manager.
A college degree (or currently working toward one).
Background in teaching, training or coaching.
Experience in fast‑paced, independent roles where you set the tone for success.
Strong organizational skills and proactive mindset.
Natural teaching mindset—always seeking improvement.
Passion for making a difference and driving success.
Additional Information The base pay range for this position is
$73,000–$80,000
per year. The base salary MSX reasonably expects will depend on skills, experience, qualifications and location. Actual compensation will be determined based on the individual’s background and the specific needs of the business.
Equal Employment Opportunity MSX International is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, age or any other characteristic protected by law.
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Why Join Us? At MSX, you will drive operational excellence and elevate customer satisfaction across Hyundai dealership Fixed Operations. In this field‑based role you’ll assess service capacity, identify opportunities for Express Service implementation, and coach dealer teams to maximize throughput, sales and revenue through efficient processes.
What You’ll Do
Guide dealerships through installation, training and adoption of their Express Service business.
Coach and mentor dealerships to embrace and confidently leverage Express Service.
Listen, analyze feedback and develop action plans that improve efficiency and performance.
Build partnerships with dealers and Customer Experience teams to deliver a unified message.
Use Express Service tools and data‑driven insights to drive utilization and success.
Plan and manage travel across your assigned dealer territory to maximize impact.
Qualifications
3–5 years in automotive Fixed Operations with strong Express Service or Quick Lube background.
Proven ability to coach, train and influence dealership personnel.
Strong analytical skills; comfortable interpreting KPIs and Repair Order data.
Excellent communication and presentation abilities.
Highly organized, self‑motivated, and able to manage extensive travel.
Confidence in engaging with all levels of dealership staff.
Proficiency with Microsoft Office Suite.
Valid driver’s license and clean driving record.
Home base within assigned territory and reliable vehicle.
Ability to travel up to 80% (mix of driving and flights with overnights).
Bonus Points If You Have
Prior roles as Service Advisor, Express Service Consultant or Service Manager.
A college degree (or currently working toward one).
Background in teaching, training or coaching.
Experience in fast‑paced, independent roles where you set the tone for success.
Strong organizational skills and proactive mindset.
Natural teaching mindset—always seeking improvement.
Passion for making a difference and driving success.
Additional Information The base pay range for this position is
$73,000–$80,000
per year. The base salary MSX reasonably expects will depend on skills, experience, qualifications and location. Actual compensation will be determined based on the individual’s background and the specific needs of the business.
Equal Employment Opportunity MSX International is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, age or any other characteristic protected by law.
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