Concentrix CVG Customer Management Group Inc
Senior Business Analyst
Concentrix CVG Customer Management Group Inc, Omaha, Nebraska, us, 68197
Summary
We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.
Job Description Job Title:
Senior Business Analyst
Location:
Omaha, NE (Onsite)
Experience:
5+ years
Position Overview:
We are seeking a
Senior Business Analyst
with 5+ years of experience to bridge business needs with technology solutions. The ideal candidate will have strong experience in
requirements gathering, process analysis, and stakeholder management
in complex projects.
Must-Have Skills
Proven experience as a Business Analyst in medium to large-scale projects
Strong skills in
requirements elicitation, documentation, and analysis
Experience with
UML, BPMN, or other process modeling techniques
Ability to work with
stakeholders across business and technical teams
Strong knowledge of
Agile/Scrum methodologies
Hands-on experience with tools like:
Jira
/
Confluence
MS Office Suite
(Excel, Word, PowerPoint, Visio)
Task tracking and Requirements management tools
Nice-to-Have Skills
Exposure to
data analysis, SQL, or reporting tools
Knowledge of
process improvement frameworks
Responsibilities
Gather, analyze, and document business requirements
Translate requirements into functional specifications for technical teams
Facilitate workshops, meetings, and discussions with stakeholders
Support solution design and ensure alignment with business objectives
Validate solutions and support user acceptance testing
Identify process improvement opportunities
Application Deadline:
12/25/2025
The base salary range for this position is $92,250 – $100,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
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Job Description Job Title:
Senior Business Analyst
Location:
Omaha, NE (Onsite)
Experience:
5+ years
Position Overview:
We are seeking a
Senior Business Analyst
with 5+ years of experience to bridge business needs with technology solutions. The ideal candidate will have strong experience in
requirements gathering, process analysis, and stakeholder management
in complex projects.
Must-Have Skills
Proven experience as a Business Analyst in medium to large-scale projects
Strong skills in
requirements elicitation, documentation, and analysis
Experience with
UML, BPMN, or other process modeling techniques
Ability to work with
stakeholders across business and technical teams
Strong knowledge of
Agile/Scrum methodologies
Hands-on experience with tools like:
Jira
/
Confluence
MS Office Suite
(Excel, Word, PowerPoint, Visio)
Task tracking and Requirements management tools
Nice-to-Have Skills
Exposure to
data analysis, SQL, or reporting tools
Knowledge of
process improvement frameworks
Responsibilities
Gather, analyze, and document business requirements
Translate requirements into functional specifications for technical teams
Facilitate workshops, meetings, and discussions with stakeholders
Support solution design and ensure alignment with business objectives
Validate solutions and support user acceptance testing
Identify process improvement opportunities
Application Deadline:
12/25/2025
The base salary range for this position is $92,250 – $100,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
#J-18808-Ljbffr