Rockland Trust
Escrow Processing and Secondary Investor Reporting Supervisor
Rockland Trust, Middleborough Center, Massachusetts, United States
This position is responsible for supervising the daily operations for escrow administration and secondary market investor services of the Bank's residential mortgage, commercial, business banking, consumer and home equity loan portfolio. Workflows are to be monitored to ensure completion in accordance with the Bank, state and federal regulatory and investor guidelines.
Position Responsibilities
Supervise the daily work related to escrow items, including but not limited to: flood insurance, property insurance, lender placed insurance, private mortgage insurance and real estate property taxes across all applications. Ensure accuracy of work and resolve issues within the scope of authority.
Supervise the daily work related to secondary market investors for all reporting and remitting activity. Ensure accuracy of work and resolve issues within the scope of authority.
Possess a comprehensive knowledge of the Horizon Loan, Mortgage and General Ledger System functionality.
Coordinate with management and monitor new release testing. Keep abreast of new system features, research usefulness and implement when appropriate.
Coordinate with management and participate in all aspects of loan data conversions.
Develop assigned colleagues through coaching and performance management. Identify individual skills sets, maximize utilization of strengths and develop un-actualized skills accordingly. Perform annual evaluation of employees.
Responsible for creating, implementing and updating loan escrow and investor related procedures for all loan products and applications. Serve as application administrator as appropriate.
Develop strong working relationship with all internal customers; providing assistance and training when needed. Ensure superior customer service is provided to all customers.
Continually seek opportunities for process improvement and gains in efficiency through the evaluation of current practices and the implementation of system functionality
Assist management with monthly and quarterly reporting items
Assist management during internal and external audits
Assist management on special projects and perform other servicing related duties as assigned
Keep well informed of revisions and additions to state and federal regulations, investor servicing requirements and Bank policies and procedures and ensure all related team members are appropriately informed
Position Qualifications
Minimum 2 years in a loan related leadership role
Minimum 2 years of experience working with loan escrow administrative and secondary market investor loan activity
Knowledge of CFPB, GLBA, RESPA, Flood Regulations, Reg Z, SCRA
Knowledge of FNMA, FHLMC and FHLB guidelines
Possess strong organizational skill
Possess strong analytical skills with numeric aptitude
Possess strong written and oral communication skills
Proficiency in Microsoft applications
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Position Responsibilities
Supervise the daily work related to escrow items, including but not limited to: flood insurance, property insurance, lender placed insurance, private mortgage insurance and real estate property taxes across all applications. Ensure accuracy of work and resolve issues within the scope of authority.
Supervise the daily work related to secondary market investors for all reporting and remitting activity. Ensure accuracy of work and resolve issues within the scope of authority.
Possess a comprehensive knowledge of the Horizon Loan, Mortgage and General Ledger System functionality.
Coordinate with management and monitor new release testing. Keep abreast of new system features, research usefulness and implement when appropriate.
Coordinate with management and participate in all aspects of loan data conversions.
Develop assigned colleagues through coaching and performance management. Identify individual skills sets, maximize utilization of strengths and develop un-actualized skills accordingly. Perform annual evaluation of employees.
Responsible for creating, implementing and updating loan escrow and investor related procedures for all loan products and applications. Serve as application administrator as appropriate.
Develop strong working relationship with all internal customers; providing assistance and training when needed. Ensure superior customer service is provided to all customers.
Continually seek opportunities for process improvement and gains in efficiency through the evaluation of current practices and the implementation of system functionality
Assist management with monthly and quarterly reporting items
Assist management during internal and external audits
Assist management on special projects and perform other servicing related duties as assigned
Keep well informed of revisions and additions to state and federal regulations, investor servicing requirements and Bank policies and procedures and ensure all related team members are appropriately informed
Position Qualifications
Minimum 2 years in a loan related leadership role
Minimum 2 years of experience working with loan escrow administrative and secondary market investor loan activity
Knowledge of CFPB, GLBA, RESPA, Flood Regulations, Reg Z, SCRA
Knowledge of FNMA, FHLMC and FHLB guidelines
Possess strong organizational skill
Possess strong analytical skills with numeric aptitude
Possess strong written and oral communication skills
Proficiency in Microsoft applications
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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