SBT Global, Inc.
IT Support Specialist Mac M365 Environment
SBT Global, Inc., Huntington Beach, California, us, 92615
Job Description
We are seeking a proactive and detail-oriented IT Support Specialist with a strong background in MacBook support within a Microsoft 365 (M365) environment. The ideal candidate will have hands‑on experience supporting macOS devices in a corporate setting, with preferred knowledge of Jamf for device management. You will play a key role in ensuring our end‑users have a seamless and secure experience with their devices, productivity tools, and collaboration platforms.
Key Responsibilities
Provide tier 1 support for macOS devices, ensuring optimal performance and minimal downtime.
Configure, deploy, and maintain MacBooks using Kandji or other mobile device management (MDM) tools.
Provide MacBook device installation and/or uninstallation services.
Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
Manage user accounts and licenses in Azure AD and the Microsoft 365 Admin Center.
Troubleshoot hardware and software issues on MacBooks and elevate complex problems as necessary.
Handle onboarding and offboarding of employees, including provisioning and deprovisioning of hardware and software.
Document support processes, maintain asset inventory, and ensure compliance with company IT policies.
Collaborate with the broader IT team on projects and initiatives that impact end‑user computing.
Qualifications
At least 1 year of experience in a similar IT support or helpdesk role, primarily focused on macOS.
Basic understanding of Microsoft 365 apps and services.
Familiarity with Azure Active Directory and identity/access management.
Strong troubleshooting and diagnostic skills with the ability to work independently.
Excellent communication and customer‑service skills.
Additional Information All your information will be kept confidential according to EEO guidelines.
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We are seeking a proactive and detail-oriented IT Support Specialist with a strong background in MacBook support within a Microsoft 365 (M365) environment. The ideal candidate will have hands‑on experience supporting macOS devices in a corporate setting, with preferred knowledge of Jamf for device management. You will play a key role in ensuring our end‑users have a seamless and secure experience with their devices, productivity tools, and collaboration platforms.
Key Responsibilities
Provide tier 1 support for macOS devices, ensuring optimal performance and minimal downtime.
Configure, deploy, and maintain MacBooks using Kandji or other mobile device management (MDM) tools.
Provide MacBook device installation and/or uninstallation services.
Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
Manage user accounts and licenses in Azure AD and the Microsoft 365 Admin Center.
Troubleshoot hardware and software issues on MacBooks and elevate complex problems as necessary.
Handle onboarding and offboarding of employees, including provisioning and deprovisioning of hardware and software.
Document support processes, maintain asset inventory, and ensure compliance with company IT policies.
Collaborate with the broader IT team on projects and initiatives that impact end‑user computing.
Qualifications
At least 1 year of experience in a similar IT support or helpdesk role, primarily focused on macOS.
Basic understanding of Microsoft 365 apps and services.
Familiarity with Azure Active Directory and identity/access management.
Strong troubleshooting and diagnostic skills with the ability to work independently.
Excellent communication and customer‑service skills.
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr