Guilford County
Recovery Courts Case Coordinator (10011769 & 10011770)
Guilford County, Greensboro, North Carolina, us, 27497
GENERAL STATEMENT OF DUTIES
Primary purpose of the position is to coordinate a full caseload of Recovery Court Drug Treatment and/or Mental Health Court clients.
DISTINGUISHING FEATURES OF THE CLASS North Carolina Recovery Courts is a judicially supervised intervention program that assists individuals in navigating the court system while addressing substance use and/or mental health disorders, connecting participants with services that promote a healthy, law‑abiding lifestyle. The Case Coordinator position is responsible for providing comprehensive case management to 10–25 participants throughout the 9‑month to 2‑year program cycle. Duties include assessing eligibility, conducting intake interviews, identifying service needs, and coordinating access to treatment, housing, transportation, family support, life skills development, and employment resources. The position also requires attending weekly court sessions, managing drug testing procedures, advocating on behalf of participants, and collaborating with a multidisciplinary team to support program decisions. The Case Coordinator reports to a supervisor who provides administrative oversight and guidance.
DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include, but are not limited to:
Facilitate client identification and manage the referral process.
Conduct intake assessments and screenings for potential clients.
Perform intensive case management with clients.
Refer clients to appropriate treatment providers.
Assist in creating and modifying treatment plans.
Monitor client compliance with court mandates and treatment plans, promptly reporting any violations or concerns.
Monitor client compliance with court mandates and treatment plans, prepare court reports, and promptly report any violations or concerns to the appropriate parties.
Serve as liaison to District Attorney’s office, Public Defender’s office, Probation officers, treatment providers, school personnel, social service agencies and any other appropriate individuals/agencies to monitor client progress.
Collaborate with multidisciplinary teams to develop comprehensive care plans tailored to client needs.
Schedule court status conferences and coordinate court hearings.
Perform random drug screenings.
Enter detailed client data in program system in a timely manner and maintain detailed record/file on all clients.
Maintain well‑organized and accurate manual files of court judgments, calendars, court reports, releases of information, and all other client documentation, ensuring all documents are securely stored and properly maintained.
Perform clerical and administrative duties as required.
Other duties as assigned.
RECRUITMENT STANDARDS Knowledge, Skills, and Abilities
Knowledge of principles and practices of case management.
Knowledge of crisis intervention and conflict resolution.
Knowledge of interviewing methods and techniques.
Knowledge of substance abuse and mental health assessments and services.
Knowledge of basic structure of the criminal justice system and procedural rules for criminal court.
Knowledge of MS Word, Excel and MS Power Point.
Ability to communicate effectively both orally and in writing.
Ability to facilitate meetings and give presentations.
Ability to develop and foster a spirit of teamwork and maintain cooperative working relationships with colleagues, court staff, service providers, community members.
Ability to identify symptoms of substance abuse and mental illness.
Ability to solve problems analytically; maintain records and files.
Ability to coordinate multiple tasks simultaneously.
This position will work in both the Greensboro and High Point locations with travel between sites being frequent.
MINIMUM QUALIFICATIONS Graduation from a four‑year college or university with a degree in Human Services, Social Work, Criminal Justice or a related field and, one (1) year of mental health and/or substance abuse experience:
OR
a two‑year degree in Human Services, Social Work, Criminal Justice or a related field and three (3) years of mental health and/or substance abuse experience;
OR
High School Diploma or GED and five (5) years of mental health and/or substance abuse experience.
Preferred Qualifications: Experience in a court setting, preferably in a pretrial setting, probation or Recovery Court.
Working Conditions Most work is performed in the courthouse building or jail, usually in the office or the courtroom. Physical demands involve reviewing and maintaining files, updating computerized defendant data bases, operating office machines, and communicating by telephone, computer and fax with various judicial and non‑judicial personnel.
May Require Driving This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.
Special Note This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
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DISTINGUISHING FEATURES OF THE CLASS North Carolina Recovery Courts is a judicially supervised intervention program that assists individuals in navigating the court system while addressing substance use and/or mental health disorders, connecting participants with services that promote a healthy, law‑abiding lifestyle. The Case Coordinator position is responsible for providing comprehensive case management to 10–25 participants throughout the 9‑month to 2‑year program cycle. Duties include assessing eligibility, conducting intake interviews, identifying service needs, and coordinating access to treatment, housing, transportation, family support, life skills development, and employment resources. The position also requires attending weekly court sessions, managing drug testing procedures, advocating on behalf of participants, and collaborating with a multidisciplinary team to support program decisions. The Case Coordinator reports to a supervisor who provides administrative oversight and guidance.
DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include, but are not limited to:
Facilitate client identification and manage the referral process.
Conduct intake assessments and screenings for potential clients.
Perform intensive case management with clients.
Refer clients to appropriate treatment providers.
Assist in creating and modifying treatment plans.
Monitor client compliance with court mandates and treatment plans, promptly reporting any violations or concerns.
Monitor client compliance with court mandates and treatment plans, prepare court reports, and promptly report any violations or concerns to the appropriate parties.
Serve as liaison to District Attorney’s office, Public Defender’s office, Probation officers, treatment providers, school personnel, social service agencies and any other appropriate individuals/agencies to monitor client progress.
Collaborate with multidisciplinary teams to develop comprehensive care plans tailored to client needs.
Schedule court status conferences and coordinate court hearings.
Perform random drug screenings.
Enter detailed client data in program system in a timely manner and maintain detailed record/file on all clients.
Maintain well‑organized and accurate manual files of court judgments, calendars, court reports, releases of information, and all other client documentation, ensuring all documents are securely stored and properly maintained.
Perform clerical and administrative duties as required.
Other duties as assigned.
RECRUITMENT STANDARDS Knowledge, Skills, and Abilities
Knowledge of principles and practices of case management.
Knowledge of crisis intervention and conflict resolution.
Knowledge of interviewing methods and techniques.
Knowledge of substance abuse and mental health assessments and services.
Knowledge of basic structure of the criminal justice system and procedural rules for criminal court.
Knowledge of MS Word, Excel and MS Power Point.
Ability to communicate effectively both orally and in writing.
Ability to facilitate meetings and give presentations.
Ability to develop and foster a spirit of teamwork and maintain cooperative working relationships with colleagues, court staff, service providers, community members.
Ability to identify symptoms of substance abuse and mental illness.
Ability to solve problems analytically; maintain records and files.
Ability to coordinate multiple tasks simultaneously.
This position will work in both the Greensboro and High Point locations with travel between sites being frequent.
MINIMUM QUALIFICATIONS Graduation from a four‑year college or university with a degree in Human Services, Social Work, Criminal Justice or a related field and, one (1) year of mental health and/or substance abuse experience:
OR
a two‑year degree in Human Services, Social Work, Criminal Justice or a related field and three (3) years of mental health and/or substance abuse experience;
OR
High School Diploma or GED and five (5) years of mental health and/or substance abuse experience.
Preferred Qualifications: Experience in a court setting, preferably in a pretrial setting, probation or Recovery Court.
Working Conditions Most work is performed in the courthouse building or jail, usually in the office or the courtroom. Physical demands involve reviewing and maintaining files, updating computerized defendant data bases, operating office machines, and communicating by telephone, computer and fax with various judicial and non‑judicial personnel.
May Require Driving This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.
Special Note This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
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