The Salvation Army USA Central Territory
Caseworker/ Pathway of Hope Coordinator
The Salvation Army USA Central Territory, Keokuk, Iowa, United States, 52632
Full‑Time Monday‑Friday 8:00 A.M.-4:30 P.M., Pay Range: $15.00-$17.00 Per Hour
The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Summary / Primary Purpose: Providing case management for the emergency assistance department. Works with clients and other agencies to provide needed services.
Essential Duties and Responsibilities:
Conduct client interviews regarding needs for assistance.
Network with other community agencies and know what they provide to prevent duplication of services.
Maintain and prepare reports and statistics required by The Salvation Army.
Maintain an organized filing system of confidential client records, including backups of computerized data and entry of required documentation in the SIMS system.
Maintain clients' records by reviewing case notes, logging events and progress.
Facilitate the disbursement of funds to clients for emergency assistance throughout the year.
Operate multiline telephone system to answer incoming calls and direct callers to the appropriate personnel. Provide information on available services and take messages when appropriate personnel are unavailable.
Pathway of Hope responsibilities include developing and collaborating on partnerships within the community and actively recruiting families that may benefit from POH initiatives, coordinating programs and services with other staff, Advisory Board, Women’s Auxiliary, and volunteers.
Responsible for case management with POH participants to ensure comprehensive assessments, goals and action plans are monitored.
Attend relevant training sessions as directed by the Social Services Coordinator.
Assist the Food Pantry Coordinator with food pantry services and/or other social services as needed.
Plan and execute the process of providing Christmas Assistance to clients during the holidays.
Present a professional and positive manner when representing The Salvation Army.
Driving is an essential function of the role.
May be required to work outside of normal business hours on evenings, weekends for seasonal or special events.
Other duties as assigned.
Supervisory Responsibilities: None.
Education and/or Experience: High School diploma or equivalent, with a minimum of two years’ prior case work or related experience. College coursework in human services preferred.
Qualifications:
Ability to be flexible, prioritize, and work on multiple projects or tasks simultaneously.
Intermediate Microsoft Word and Excel skills, and ability to access data systems via a web-based system.
Administrative skills to include utilization of standard office equipment, data entry, 10‑key, attention to detail and filing.
Good communication skills, both written and spoken, and ability to maintain effective working relationships.
Mathematical skills to include addition, subtraction, multiplication, division, use of common fractions and decimals.
Demonstrated ability to handle confidential matters.
Attention to detail and creative problem‑solving skills.
Strong independent judgment.
Other Qualifications: Must pass all applicable background checks. Must possess a valid driver’s license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.
Certificates, Licenses, Registrations: Must complete The Salvation Army Safe from Harm Training and The Salvation Army Caseworker Certification Program within the first 90 days of employment.
Physical Requirements: Good speaking, hearing, and vision ability and excellent manual dexterity. Ability to stand, bend, and reach for extended periods, operate office equipment, climb, balance, kneel, crouch or crawl. May need to lift or move more than 50 pounds occasionally.
Working Conditions: Work environment is an office setting; occasional exposure to outside weather conditions. Noise level is usually moderate.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee to undermine its religious mission.
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The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Summary / Primary Purpose: Providing case management for the emergency assistance department. Works with clients and other agencies to provide needed services.
Essential Duties and Responsibilities:
Conduct client interviews regarding needs for assistance.
Network with other community agencies and know what they provide to prevent duplication of services.
Maintain and prepare reports and statistics required by The Salvation Army.
Maintain an organized filing system of confidential client records, including backups of computerized data and entry of required documentation in the SIMS system.
Maintain clients' records by reviewing case notes, logging events and progress.
Facilitate the disbursement of funds to clients for emergency assistance throughout the year.
Operate multiline telephone system to answer incoming calls and direct callers to the appropriate personnel. Provide information on available services and take messages when appropriate personnel are unavailable.
Pathway of Hope responsibilities include developing and collaborating on partnerships within the community and actively recruiting families that may benefit from POH initiatives, coordinating programs and services with other staff, Advisory Board, Women’s Auxiliary, and volunteers.
Responsible for case management with POH participants to ensure comprehensive assessments, goals and action plans are monitored.
Attend relevant training sessions as directed by the Social Services Coordinator.
Assist the Food Pantry Coordinator with food pantry services and/or other social services as needed.
Plan and execute the process of providing Christmas Assistance to clients during the holidays.
Present a professional and positive manner when representing The Salvation Army.
Driving is an essential function of the role.
May be required to work outside of normal business hours on evenings, weekends for seasonal or special events.
Other duties as assigned.
Supervisory Responsibilities: None.
Education and/or Experience: High School diploma or equivalent, with a minimum of two years’ prior case work or related experience. College coursework in human services preferred.
Qualifications:
Ability to be flexible, prioritize, and work on multiple projects or tasks simultaneously.
Intermediate Microsoft Word and Excel skills, and ability to access data systems via a web-based system.
Administrative skills to include utilization of standard office equipment, data entry, 10‑key, attention to detail and filing.
Good communication skills, both written and spoken, and ability to maintain effective working relationships.
Mathematical skills to include addition, subtraction, multiplication, division, use of common fractions and decimals.
Demonstrated ability to handle confidential matters.
Attention to detail and creative problem‑solving skills.
Strong independent judgment.
Other Qualifications: Must pass all applicable background checks. Must possess a valid driver’s license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.
Certificates, Licenses, Registrations: Must complete The Salvation Army Safe from Harm Training and The Salvation Army Caseworker Certification Program within the first 90 days of employment.
Physical Requirements: Good speaking, hearing, and vision ability and excellent manual dexterity. Ability to stand, bend, and reach for extended periods, operate office equipment, climb, balance, kneel, crouch or crawl. May need to lift or move more than 50 pounds occasionally.
Working Conditions: Work environment is an office setting; occasional exposure to outside weather conditions. Noise level is usually moderate.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee to undermine its religious mission.
#J-18808-Ljbffr