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Staffmark Group

Customer Service Representative

Staffmark Group, Wilmington, Ohio, United States, 45177

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People Can Be… People. Good Thing You're a Pro at Dealing with Them Still searching “customer service jobs near me”? Look no further. Our clients are always on the hunt for friendly, fast‑thinking pros‑like you.

What's in It for You

Fair Weekly pay you can count on

Medical, dental, and vision coverage

Optional 401(k) – because your future matters

Referral bonuses – share the opportunity, earn extra cash

Great people

This Role's a Match If You

Love talking to people and finding the right fix

Bring a helpful, upbeat vibe to every conversation

Can juggle tasks like a customer service ninja

Stay cool when things get hectic

Learn fast and don’t shy away from new systems

Responsibilities

Do inbound and outbound calls and assist customers with questions, orders, and issues

Handle emails and live chats with a helpful, can‑do attitude

Troubleshoot problems and find fast, friendly solutions

Document all customer interactions clearly and accurately in the system

Stay up to date on product knowledge, services, and system updates

Escalate complex issues to supervisors when needed

Follow up on customer concerns to ensure satisfaction

Meet daily performance goals for call volume, resolution time, and quality

Collaborate with teammates to keep things running smoothly

Represent the company with professionalism and positivity – every time

Requirements

High school diploma or GED required

Previous customer service or call center experience (2+ years)

Clear communication skills – both spoken and written

Patience, empathy, and a calm presence under pressure

Tech‑savvy: able to navigate computer systems and multitask

Reliable, punctual, and ready to show up for your team

Great listening skills and a solution‑first mindset

Able to work in a fast‑paced, team‑driven environment

A positive attitude and a desire to help people – every single day

If this sounds like you, apply today – we’re ready when you are!

"I've been working through Staffmark on & off for about a decade, when I'm in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you." - Staffmark, CSR West Chester, OH

Join a Team That Works for You At Staffmark, we’re more than just a staffing company – we’re your career partner. As part of RGF Staffing and Recruit Group, a $23.62B HR powerhouse behind big names like Indeed and Glassdoor, we’ve got the muscle and the know-how to get you where you want to go. With 55+ years of experience and a track record of putting 175,000+ people to work every year, we’ve got your back. Whether you’re looking to level up, switch gears, or just get to work fast, we make it happen. Join us and experience the advantage of working with a trusted name in recruiting – because your success is our success.

After you have applied, download our Staffmark Group WorkNOW App to receive real‑time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E‑Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non‑AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

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