PARSETEK INC
Base pay range
$20.00/hr - $20.00/hr
We are seeking a reliable and customer-focused
Help Desk / IT Support Analyst
to provide technical assistance and support to end users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and hands‑on experience supporting IT systems in a fast‑paced environment.
Key Responsibilities
Provide Level 1 / Level 2 technical support to end users via phone, email, chat, and ticketing system
Diagnose and resolve issues related to
Windows OS, MS Office, Outlook, VPN, printers, and basic networking
Troubleshoot hardware issues including desktops, laptops, monitors, and peripherals
Log, track, and document issues accurately in the
ITSM/ticketing tool
(ServiceNow, Remedy, Jira, etc.)
Escalate unresolved issues to appropriate support teams
Perform user account management tasks (password resets, access requests, Active Directory)
Support onboarding/offboarding activities
Maintain high customer satisfaction through professional and timely support
Required Skills & Qualifications
1–3+ years of experience in
Help Desk / Desktop Support / IT Support
Strong knowledge of
Windows 10/11, MS Office 365
Basic understanding of
Active Directory, networking, and VPN
Experience with ticketing systems
Excellent verbal and written communication skills
Ability to work onsite in
Morgantown, WV
Preferred / Nice to Have
IT certifications (CompTIA A+, Network+, ITIL – preferred)
Experience supporting government, healthcare, or enterprise environments
Seniority Level Mid-Senior level
Employment Type Contract
Job Function Administrative
Industries: Staffing and Recruiting and Government Administration
#J-18808-Ljbffr
We are seeking a reliable and customer-focused
Help Desk / IT Support Analyst
to provide technical assistance and support to end users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and hands‑on experience supporting IT systems in a fast‑paced environment.
Key Responsibilities
Provide Level 1 / Level 2 technical support to end users via phone, email, chat, and ticketing system
Diagnose and resolve issues related to
Windows OS, MS Office, Outlook, VPN, printers, and basic networking
Troubleshoot hardware issues including desktops, laptops, monitors, and peripherals
Log, track, and document issues accurately in the
ITSM/ticketing tool
(ServiceNow, Remedy, Jira, etc.)
Escalate unresolved issues to appropriate support teams
Perform user account management tasks (password resets, access requests, Active Directory)
Support onboarding/offboarding activities
Maintain high customer satisfaction through professional and timely support
Required Skills & Qualifications
1–3+ years of experience in
Help Desk / Desktop Support / IT Support
Strong knowledge of
Windows 10/11, MS Office 365
Basic understanding of
Active Directory, networking, and VPN
Experience with ticketing systems
Excellent verbal and written communication skills
Ability to work onsite in
Morgantown, WV
Preferred / Nice to Have
IT certifications (CompTIA A+, Network+, ITIL – preferred)
Experience supporting government, healthcare, or enterprise environments
Seniority Level Mid-Senior level
Employment Type Contract
Job Function Administrative
Industries: Staffing and Recruiting and Government Administration
#J-18808-Ljbffr