Inn of the Mountain Gods Resort and Casino
H6540 VIP HOST RESERVATIONS AGENT
Inn of the Mountain Gods Resort and Casino, Mescalero, New Mexico, United States, 88340
Join to apply for the
H6540 VIP HOST RESERVATIONS AGENT
role at
Inn of the Mountain Gods Resort and Casino
6 days ago Be among the first 25 applicants
Description Inn of the Mountain Gods Resort and Casino
Position Title VIP Host Reservations Agent
Reports To Executive Casino Host & Executive Player Development Manager
Supervises N/A
Summary Of Position The VIP Host Reservations Agent is responsible for handling inbound reservation requests from high-value patrons referred by the outbound call center. This position ensures accurate hotel bookings, coordinates dining reservations, and provides information on resort amenities while maintaining exceptional service standards. The agent uses Synkros and Visual One systems to manage reservations and player data, supporting revenue growth and guest satisfaction. Performs other duties as assigned for the success of the organization.
Key Responsibilities And Performance/Behaviors Ability
Demonstrates hospitality behaviors and IMGR&C performance standards.
Understands how to access and use Synkros and Visual One for reservations.
Communicates effectively with guests and internal departments.
Takes ownership of guest inquiries and ensures timely resolution.
Performance
Meets conversion and revenue goals for Host bookings.
Responds quickly to guest needs and adapts to changing priorities.
Maintains accuracy in all reservations and CRM entries.
Behavior
Upholds IMGR&C values (A-P-A-C-H-E) in all interactions.
Maintains a positive, professional attitude with guests and team members.
Service
Provides exceptional service to VIP Hosted guests.
Coordinates dining reservations and communicates special requests to appropriate departments when appropriate.
Escalates hosted guest inquiries to assigned Casino Host promptly.
Professionalism
Met appearance standards and supports IMGR&C’s reputation.
Attendance
Adheres to attendance policies and scheduled shifts (8:00 AM – 8:00 PM).
Communication
Shares accurate information with guests and team members.
Reports guest feedback and issues to supervisors promptly.
Teamwork
Collaborates with Casino Hosts, Hotel Operations, and other departments to ensure seamless guest experiences.
Essential Duties And Responsibilities
Complete hotel reservations for VIP guests using Visual One and Synkros.
Verify player eligibility for promotions; escape comp requests to Casino Host.
Coordinate dining reservations and provide information on resort amenities.
Maintain accurate records in CRM systems.
Support outbound call center campaigns by converting referrals into confirmed bookings.
Uphold all regulatory, departmental, and casino policies.
Education And/Or Experience Requirements
High School Diploma or GED required.
Must be 21 years or older.
Must be able to obtain and maintain a gaming license.
Hospitality or reservations experience preferred; casino experience a plus.
Strong phone and customer service skills.
Bilingual (English/Spanish) preferred but not required.
Proficient in Microsoft Office and hospitality systems.
Physical Demands
Frequent sitting, typing, and phone use.
Occasional lifting up to 25 lbs.
Work Environment
On-site position in a fast-paced, high-volume environment.
Exposure to second-hand smoke and high-stress situations.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Gambling Facilities and Casinos
Referrals increase your chances of interviewing at Inn of the Mountain Gods Resort and Casino by 2x
Get notified about new Reservations Agent jobs in
Mescalero, NM .
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H6540 VIP HOST RESERVATIONS AGENT
role at
Inn of the Mountain Gods Resort and Casino
6 days ago Be among the first 25 applicants
Description Inn of the Mountain Gods Resort and Casino
Position Title VIP Host Reservations Agent
Reports To Executive Casino Host & Executive Player Development Manager
Supervises N/A
Summary Of Position The VIP Host Reservations Agent is responsible for handling inbound reservation requests from high-value patrons referred by the outbound call center. This position ensures accurate hotel bookings, coordinates dining reservations, and provides information on resort amenities while maintaining exceptional service standards. The agent uses Synkros and Visual One systems to manage reservations and player data, supporting revenue growth and guest satisfaction. Performs other duties as assigned for the success of the organization.
Key Responsibilities And Performance/Behaviors Ability
Demonstrates hospitality behaviors and IMGR&C performance standards.
Understands how to access and use Synkros and Visual One for reservations.
Communicates effectively with guests and internal departments.
Takes ownership of guest inquiries and ensures timely resolution.
Performance
Meets conversion and revenue goals for Host bookings.
Responds quickly to guest needs and adapts to changing priorities.
Maintains accuracy in all reservations and CRM entries.
Behavior
Upholds IMGR&C values (A-P-A-C-H-E) in all interactions.
Maintains a positive, professional attitude with guests and team members.
Service
Provides exceptional service to VIP Hosted guests.
Coordinates dining reservations and communicates special requests to appropriate departments when appropriate.
Escalates hosted guest inquiries to assigned Casino Host promptly.
Professionalism
Met appearance standards and supports IMGR&C’s reputation.
Attendance
Adheres to attendance policies and scheduled shifts (8:00 AM – 8:00 PM).
Communication
Shares accurate information with guests and team members.
Reports guest feedback and issues to supervisors promptly.
Teamwork
Collaborates with Casino Hosts, Hotel Operations, and other departments to ensure seamless guest experiences.
Essential Duties And Responsibilities
Complete hotel reservations for VIP guests using Visual One and Synkros.
Verify player eligibility for promotions; escape comp requests to Casino Host.
Coordinate dining reservations and provide information on resort amenities.
Maintain accurate records in CRM systems.
Support outbound call center campaigns by converting referrals into confirmed bookings.
Uphold all regulatory, departmental, and casino policies.
Education And/Or Experience Requirements
High School Diploma or GED required.
Must be 21 years or older.
Must be able to obtain and maintain a gaming license.
Hospitality or reservations experience preferred; casino experience a plus.
Strong phone and customer service skills.
Bilingual (English/Spanish) preferred but not required.
Proficient in Microsoft Office and hospitality systems.
Physical Demands
Frequent sitting, typing, and phone use.
Occasional lifting up to 25 lbs.
Work Environment
On-site position in a fast-paced, high-volume environment.
Exposure to second-hand smoke and high-stress situations.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Gambling Facilities and Casinos
Referrals increase your chances of interviewing at Inn of the Mountain Gods Resort and Casino by 2x
Get notified about new Reservations Agent jobs in
Mescalero, NM .
#J-18808-Ljbffr