MMI Engineered Solutions
Customer Service Representative - manufacturing
MMI Engineered Solutions, Saline, Michigan, United States, 48176
Customer Service Representative - manufacturing
MMI Engineered Solutions is currently seeking a detail-oriented and reliable Customer Service Representative to join our Operations team. This role is central to ensuring excellent service and on-time delivery for our customers. You will serve as the primary point of contact, working cross‑functionally with production, scheduling, sales, and engineering to support customer satisfaction and operational excellence.
Key Responsibilities
Act as the main contact for assigned customer accounts, managing all communication and support needs
Coordinate and communicate changes to orders or delivery timelines with customers and internal stakeholders
Understand and communicate customer‑specific requirements across the organization (packaging, shipping, labeling, ordering, etc.)
Manage customer sales orders in the ERP system, ensuring data accuracy and timely processing
Review and resolve daily EDI order issues; monitor and maintain customer portals as needed
Maintain communication with the production scheduler to align delivery schedules and production priorities
Monitor finished goods inventory and recommend adjustments to support customer demand
Track and report on key metrics such as on-time delivery, backlog status, and performance trends
Support product launches and the setup of new items, shipping locations, and routing requirements
Assist with the development of order processing procedures and contingency plans
Support continuous improvement efforts by identifying service gaps and proposing solutions
Required Qualifications
Bachelor’s degree in Business Administration, Supply Chain or a related field, or 5+ years of relevant experience
Strong background in customer service, preferably in manufacturing or the automotive industry
Proactive mindset with a focus on problem‑solving and customer satisfaction
Excellent communication skills–both written and verbal
Detail–oriented with strong organizational and multitasking abilities
Familiarity with ERP systems, EDI processing, and sales order management
Experience with OEM portals (e.g., Ford, GM, Stellantis, Mack/Volvo) is a plus
Knowledge of EDI standards (X12 and EDIFACT) preferred
Work Environment & Expectations
Office‐based role with occasional time spent in the manufacturing environment
Minimal physical demands; primarily desk/clerical work
Stop any shipment if customer requirements or quality concerns arise
Maintain high levels of customer satisfaction and operational accuracy
Why work at MMI
A rich benefits package including medical, dental, vision, long‐and short‐term disability (company paid), a robust wellness program, tuition reimbursement, and a 401(k) retirement plan with matching
PTO
Up to ten (10) paid holidays (including one diversity holiday)
Employee referral bonus opportunities (up to \$200 per referral)
Opportunities for growth and job training for energetic, career‐minded individuals
Located in Saline, MI just minutes from Planet Fitness, Briwarwood Mall, Costco, Emagine Saline, and hundreds of local businesses
Who we are MMI is a plastic injection molding and engineering solutions provider headquartered in Saline, Michigan, with offices in Troy, Warren and Monterrey, Mexico. We specialize in delivering engineering solutions for advanced composites and engineered resins across diverse industries.
Our mission is to
Deliver a Quality Product, On Time, at a Competitive Price .
We are committed to fostering an inclusive, welcoming workplace where innovation thrives and collaboration is at the heart of everything we do.
Join our team and play a key role in delivering operational excellence and dependable service to our customers.
Seniority level Mid‐Senior level
Employment type Full‐time
Job function Other
Industries Plastics Manufacturing
MMI Engineered Solutions is an equal opportunity employer
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Key Responsibilities
Act as the main contact for assigned customer accounts, managing all communication and support needs
Coordinate and communicate changes to orders or delivery timelines with customers and internal stakeholders
Understand and communicate customer‑specific requirements across the organization (packaging, shipping, labeling, ordering, etc.)
Manage customer sales orders in the ERP system, ensuring data accuracy and timely processing
Review and resolve daily EDI order issues; monitor and maintain customer portals as needed
Maintain communication with the production scheduler to align delivery schedules and production priorities
Monitor finished goods inventory and recommend adjustments to support customer demand
Track and report on key metrics such as on-time delivery, backlog status, and performance trends
Support product launches and the setup of new items, shipping locations, and routing requirements
Assist with the development of order processing procedures and contingency plans
Support continuous improvement efforts by identifying service gaps and proposing solutions
Required Qualifications
Bachelor’s degree in Business Administration, Supply Chain or a related field, or 5+ years of relevant experience
Strong background in customer service, preferably in manufacturing or the automotive industry
Proactive mindset with a focus on problem‑solving and customer satisfaction
Excellent communication skills–both written and verbal
Detail–oriented with strong organizational and multitasking abilities
Familiarity with ERP systems, EDI processing, and sales order management
Experience with OEM portals (e.g., Ford, GM, Stellantis, Mack/Volvo) is a plus
Knowledge of EDI standards (X12 and EDIFACT) preferred
Work Environment & Expectations
Office‐based role with occasional time spent in the manufacturing environment
Minimal physical demands; primarily desk/clerical work
Stop any shipment if customer requirements or quality concerns arise
Maintain high levels of customer satisfaction and operational accuracy
Why work at MMI
A rich benefits package including medical, dental, vision, long‐and short‐term disability (company paid), a robust wellness program, tuition reimbursement, and a 401(k) retirement plan with matching
PTO
Up to ten (10) paid holidays (including one diversity holiday)
Employee referral bonus opportunities (up to \$200 per referral)
Opportunities for growth and job training for energetic, career‐minded individuals
Located in Saline, MI just minutes from Planet Fitness, Briwarwood Mall, Costco, Emagine Saline, and hundreds of local businesses
Who we are MMI is a plastic injection molding and engineering solutions provider headquartered in Saline, Michigan, with offices in Troy, Warren and Monterrey, Mexico. We specialize in delivering engineering solutions for advanced composites and engineered resins across diverse industries.
Our mission is to
Deliver a Quality Product, On Time, at a Competitive Price .
We are committed to fostering an inclusive, welcoming workplace where innovation thrives and collaboration is at the heart of everything we do.
Join our team and play a key role in delivering operational excellence and dependable service to our customers.
Seniority level Mid‐Senior level
Employment type Full‐time
Job function Other
Industries Plastics Manufacturing
MMI Engineered Solutions is an equal opportunity employer
#J-18808-Ljbffr