Spurs Sports & Entertainment
Command Center Dispatcher (PT)
Spurs Sports & Entertainment, San Antonio, Texas, United States, 78208
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Command Center Dispatcher (PT)
role at
Spurs Sports & Entertainment
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values-Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
What You’ll Do
Ensure all incidents are reported in compliance with Frost Bank Center and Toyota Field regulations, policies, and procedures.
Use telephones, two-way radios, or text messages to contact employees or emergency personnel.
Oversee communications within the Command Center.
Proactively ask appropriate questions to witnesses and those involved to ensure a thorough and complete account of incidents is captured.
Respond to radio traffic, document incidents in the Incident Management System, dispatch resources to reported incidents, and monitor CCTV systems.
Be competent in locations and use of CCTV cameras at Frost Bank Center and Toyota Field.
Have thorough knowledge of the building including Front of House and Back of House areas.
Who You Are
Ability to work evenings, weekends, and holidays.
High School diploma or equivalent.
Obtain and maintain a Level 2 Security License and Certification with the Texas Department of Public Safety Private Security program (must obtain within 90 days of employment).
Able to lift and carry 25+ pounds as needed.
Must be able to stand and/or walk for long periods for the duration of assigned shift.
Must be able to ascend/descend multiple flights of stairs in an arena and outdoor stadium setting throughout the duration of the shift.
Must be able to sit for long periods for the duration of assigned shift.
Must be able to work at both Frost Bank Center and Toyota Field for all events assigned.
Must be able to work the minimum of 70% of events each month.
Ability to work outdoor events in hot, cold, wet, or windy conditions throughout duration of shift.
Excellent oral communication and interpersonal skills.
Demonstrate poise, tact, and diplomacy.
Excellent written communication skills pertaining to legal documentation of incidents.
Excellent clerical and organizational skills.
Knowledge of computers for documenting and other duties.
Ability to multitask with different, and sometimes conflicting events happening at the same time.
Ability to work under stress and remain calm during rapidly changing circumstances.
Ability to relay information in a fast-paced environment.
Physical Requirements
Occasionally able to lift and carry 25+ pounds.
Occasionally ascend/descend multiple flights of stairs in an arena and outdoor stadium setting throughout the duration of the shift.
Constantly need to be able to stand and/or walk for long periods in extreme conditions for the duration of assigned shift.
Occasionally bend and kneel to complete work.
In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply! SS&E is an Equal Opportunity Employer. Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will
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Command Center Dispatcher (PT)
role at
Spurs Sports & Entertainment
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values-Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
What You’ll Do
Ensure all incidents are reported in compliance with Frost Bank Center and Toyota Field regulations, policies, and procedures.
Use telephones, two-way radios, or text messages to contact employees or emergency personnel.
Oversee communications within the Command Center.
Proactively ask appropriate questions to witnesses and those involved to ensure a thorough and complete account of incidents is captured.
Respond to radio traffic, document incidents in the Incident Management System, dispatch resources to reported incidents, and monitor CCTV systems.
Be competent in locations and use of CCTV cameras at Frost Bank Center and Toyota Field.
Have thorough knowledge of the building including Front of House and Back of House areas.
Who You Are
Ability to work evenings, weekends, and holidays.
High School diploma or equivalent.
Obtain and maintain a Level 2 Security License and Certification with the Texas Department of Public Safety Private Security program (must obtain within 90 days of employment).
Able to lift and carry 25+ pounds as needed.
Must be able to stand and/or walk for long periods for the duration of assigned shift.
Must be able to ascend/descend multiple flights of stairs in an arena and outdoor stadium setting throughout the duration of the shift.
Must be able to sit for long periods for the duration of assigned shift.
Must be able to work at both Frost Bank Center and Toyota Field for all events assigned.
Must be able to work the minimum of 70% of events each month.
Ability to work outdoor events in hot, cold, wet, or windy conditions throughout duration of shift.
Excellent oral communication and interpersonal skills.
Demonstrate poise, tact, and diplomacy.
Excellent written communication skills pertaining to legal documentation of incidents.
Excellent clerical and organizational skills.
Knowledge of computers for documenting and other duties.
Ability to multitask with different, and sometimes conflicting events happening at the same time.
Ability to work under stress and remain calm during rapidly changing circumstances.
Ability to relay information in a fast-paced environment.
Physical Requirements
Occasionally able to lift and carry 25+ pounds.
Occasionally ascend/descend multiple flights of stairs in an arena and outdoor stadium setting throughout the duration of the shift.
Constantly need to be able to stand and/or walk for long periods in extreme conditions for the duration of assigned shift.
Occasionally bend and kneel to complete work.
In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply! SS&E is an Equal Opportunity Employer. Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will
#J-18808-Ljbffr