Victory EMS and Medical Transportation
EMS/NEMT Dispatcher
Victory EMS and Medical Transportation, Boise, Idaho, United States, 83708
1 week ago Be among the first 25 applicants
Victory EMS & Medical Transportation is a leadership company that does transportation. We are actively seeking future leaders driven to grow, inspire others, and make a lasting impact. This position is ideal for individuals passionate about patient care who want to make a difference in a dynamic healthcare environment.
About Us We’re dedicated to providing reliable, safe, and compassionate transportation solutions for Boise, Idaho, and surrounding communities. Pride in excellence and customer satisfaction. As we grow, we seek enthusiastic, dependable individuals to join our dispatch team for emergency and non-emergency calls. If you have a passion for helping others and enjoy being on the phone, this is the perfect opportunity!
Non‑emergency medical and EMS dispatching is a fulfilling career. As the behind‑the‑scenes coordinator, you keep our transport scheduling running seamlessly. You’re the connection point for our clients, arranging emergency calls, rides from hospitals, doctor’s appointments, and care facilities. The ideal candidate must be an excellent communicator and remain calm, especially in emergencies.
Position Overview As an EMS/NEMT Dispatcher, you play a crucial role in ensuring exceptional customer service experiences. We need a dedicated individual to handle customer inquiries, resolve issues, and provide support to our valued clients.
The main role is to schedule and dispatch Patient Transportation Technicians, EMTs, Paramedics, and vehicles for conveyance to and from medical appointments or emergency calls. Duties may include using TraumaSoft dispatching software or other software, or telephone to transmit assignments and communicate with driver operations personnel.
Key Responsibilities
Receive emergency and non‑emergency calls and record significant information
Prioritize calls according to urgency and importance
Respond promptly to customer inquiries via phone, email, or chat
Investigate and resolve customer complaints with empathy and professionalism
Collaborate with internal teams to ensure seamless customer experiences
Maintain a high level of service knowledge to address customer queries effectively
Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about orders, traffic, obstacles and requirements
Enter data in CAD computer system and maintain logs and records of calls, activities and other information
Call providers if any delays in transport
Experience
Previous experience in a customer service role is preferred
Familiarity with transportation management systems
Transportation dispatch experience is a plus
2 years dispatch experience (Preferred)
Skills
Proven experience as dispatcher or relevant position
Tech‑savvy with knowledge of relevant methods (CAD)
Fast typing with experience in data entry
Proficient in English (oral and written)
Outstanding organizational abilities
Active listener with excellent communication skills
Strong communication and interpersonal skills, both verbal and written, with the ability to interact effectively with clients of all backgrounds
Excellent problem‑solving abilities with a focus on customer satisfaction
Ability to multitask in a fast‑paced environment while maintaining attention to detail
Qualifications
Valid Driver’s License:
Must possess a valid driver’s license with a clean driving record
Reliability: Punctual, dependable, and able to manage time effectively
Background Check: Must pass a criminal background check and drug screening
CPR Certification (Preferred)
First Aid Certification (Preferred)
Education
High school diploma or equivalent
Pay Range Starting at $16.00 – $18.00 per hour depending on experience
Full‑Time Benefits
401(k)
Health insurance
Health savings account
Paid time off
Paid training
Vision insurance
Schedule Options
Various shifts available
Candidates must have
Strong work ethic and positive attitude
Desire to help people
Smart phone and ability to utilize applications
Reliable transportation to and from work
Why Join Us?
Flexible hours:
Variety of shifts to accommodate different schedules
Supportive environment:
Work in a positive and supportive team environment where your contributions are valued
Growth opportunities:
Opportunities for career advancement within our growing company
If you’re ready to embark on an exciting and rewarding career as an NEMT/EMS Dispatcher with Victory, we’d love to hear from you! Please submit your resume with your application to be considered.
#J-18808-Ljbffr
Victory EMS & Medical Transportation is a leadership company that does transportation. We are actively seeking future leaders driven to grow, inspire others, and make a lasting impact. This position is ideal for individuals passionate about patient care who want to make a difference in a dynamic healthcare environment.
About Us We’re dedicated to providing reliable, safe, and compassionate transportation solutions for Boise, Idaho, and surrounding communities. Pride in excellence and customer satisfaction. As we grow, we seek enthusiastic, dependable individuals to join our dispatch team for emergency and non-emergency calls. If you have a passion for helping others and enjoy being on the phone, this is the perfect opportunity!
Non‑emergency medical and EMS dispatching is a fulfilling career. As the behind‑the‑scenes coordinator, you keep our transport scheduling running seamlessly. You’re the connection point for our clients, arranging emergency calls, rides from hospitals, doctor’s appointments, and care facilities. The ideal candidate must be an excellent communicator and remain calm, especially in emergencies.
Position Overview As an EMS/NEMT Dispatcher, you play a crucial role in ensuring exceptional customer service experiences. We need a dedicated individual to handle customer inquiries, resolve issues, and provide support to our valued clients.
The main role is to schedule and dispatch Patient Transportation Technicians, EMTs, Paramedics, and vehicles for conveyance to and from medical appointments or emergency calls. Duties may include using TraumaSoft dispatching software or other software, or telephone to transmit assignments and communicate with driver operations personnel.
Key Responsibilities
Receive emergency and non‑emergency calls and record significant information
Prioritize calls according to urgency and importance
Respond promptly to customer inquiries via phone, email, or chat
Investigate and resolve customer complaints with empathy and professionalism
Collaborate with internal teams to ensure seamless customer experiences
Maintain a high level of service knowledge to address customer queries effectively
Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about orders, traffic, obstacles and requirements
Enter data in CAD computer system and maintain logs and records of calls, activities and other information
Call providers if any delays in transport
Experience
Previous experience in a customer service role is preferred
Familiarity with transportation management systems
Transportation dispatch experience is a plus
2 years dispatch experience (Preferred)
Skills
Proven experience as dispatcher or relevant position
Tech‑savvy with knowledge of relevant methods (CAD)
Fast typing with experience in data entry
Proficient in English (oral and written)
Outstanding organizational abilities
Active listener with excellent communication skills
Strong communication and interpersonal skills, both verbal and written, with the ability to interact effectively with clients of all backgrounds
Excellent problem‑solving abilities with a focus on customer satisfaction
Ability to multitask in a fast‑paced environment while maintaining attention to detail
Qualifications
Valid Driver’s License:
Must possess a valid driver’s license with a clean driving record
Reliability: Punctual, dependable, and able to manage time effectively
Background Check: Must pass a criminal background check and drug screening
CPR Certification (Preferred)
First Aid Certification (Preferred)
Education
High school diploma or equivalent
Pay Range Starting at $16.00 – $18.00 per hour depending on experience
Full‑Time Benefits
401(k)
Health insurance
Health savings account
Paid time off
Paid training
Vision insurance
Schedule Options
Various shifts available
Candidates must have
Strong work ethic and positive attitude
Desire to help people
Smart phone and ability to utilize applications
Reliable transportation to and from work
Why Join Us?
Flexible hours:
Variety of shifts to accommodate different schedules
Supportive environment:
Work in a positive and supportive team environment where your contributions are valued
Growth opportunities:
Opportunities for career advancement within our growing company
If you’re ready to embark on an exciting and rewarding career as an NEMT/EMS Dispatcher with Victory, we’d love to hear from you! Please submit your resume with your application to be considered.
#J-18808-Ljbffr