Jobs via Dice
Desktop Support Technician
Location:
Denver, CO
We are looking for a Desktop Support Technician to support users across city agencies in Denver. The role involves endpoint hardware and software maintenance, user support, and coordination with IT teams.
Responsibilities
Installs, upgrades, troubleshoots, and maintains endpoint hardware and software.
Images computers and installs applications using in‑house tools (SCCM/PXE boot).
Responds to calls, chats, service tickets, and dispatched requests for technical support.
Diagnoses and resolves endpoint network, software, and hardware issues.
Installs and troubleshoots hardware peripherals (printers, headsets, monitors, webcams, etc.).
Communicates with users on proper computer use and policies, utilizing excellent customer‑service skills.
Provides ad‑hoc training to users and groups on hardware and software systems.
Works with other IT teams on complex incident and request resolutions.
Maintains computerized inventory of computer equipment through our support platform.
Creates and maintains knowledge‑base articles for support.
Accurately records, updates, and documents requests using ServiceNow and any other duties as assigned.
Performs all other necessary tasks related to IT support of the respective city agencies and supported locations.
Travel to supported locations may be required.
Requirements
High School diploma/GED, HiSET, or TASC certificate (additional education may substitute for experience).
Five (5) years of IT experience performing user support for desktops, legacy systems, and/or IT communication systems.
Experience supporting Windows 10 and 11.
Experience supporting Microsoft Office 365.
Experience working in an operational environment with infrastructure, applications, service management, senior management, and agency/business representatives.
ServiceNow experience.
Knowledge of ITIL processes, including incident, change, and problem management.
Strong customer‑service disposition with solid knowledge of multiple PC and tablet platforms.
Excellent communication, detail orientation, and organizational skills.
Ability to collaborate actively with cross‑functional teams.
Independent self‑starter capable of managing priorities and meeting deadlines.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
SCCM, Cisco AnyConnect/SecureConnect experience is a plus.
Pay and Benefits The pay range for this role is $55,000.00–$75,000.00, based on factors such as education, experience, and location. Employee pay may vary. This range may be modified in the future.
Benefits include medical/dental/vision insurance, HSA, FSA, 401(k), life, disability, and accidental death & dismemberment insurance for eligible employees. Salaried personnel receive paid time off. Hourly employees are only eligible for paid sick leave if required by law, or if on a Service Contract Act project.
Additional Information This job is not eligible for bonuses, incentives, or commissions.
EEO Statement We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Denver, CO
We are looking for a Desktop Support Technician to support users across city agencies in Denver. The role involves endpoint hardware and software maintenance, user support, and coordination with IT teams.
Responsibilities
Installs, upgrades, troubleshoots, and maintains endpoint hardware and software.
Images computers and installs applications using in‑house tools (SCCM/PXE boot).
Responds to calls, chats, service tickets, and dispatched requests for technical support.
Diagnoses and resolves endpoint network, software, and hardware issues.
Installs and troubleshoots hardware peripherals (printers, headsets, monitors, webcams, etc.).
Communicates with users on proper computer use and policies, utilizing excellent customer‑service skills.
Provides ad‑hoc training to users and groups on hardware and software systems.
Works with other IT teams on complex incident and request resolutions.
Maintains computerized inventory of computer equipment through our support platform.
Creates and maintains knowledge‑base articles for support.
Accurately records, updates, and documents requests using ServiceNow and any other duties as assigned.
Performs all other necessary tasks related to IT support of the respective city agencies and supported locations.
Travel to supported locations may be required.
Requirements
High School diploma/GED, HiSET, or TASC certificate (additional education may substitute for experience).
Five (5) years of IT experience performing user support for desktops, legacy systems, and/or IT communication systems.
Experience supporting Windows 10 and 11.
Experience supporting Microsoft Office 365.
Experience working in an operational environment with infrastructure, applications, service management, senior management, and agency/business representatives.
ServiceNow experience.
Knowledge of ITIL processes, including incident, change, and problem management.
Strong customer‑service disposition with solid knowledge of multiple PC and tablet platforms.
Excellent communication, detail orientation, and organizational skills.
Ability to collaborate actively with cross‑functional teams.
Independent self‑starter capable of managing priorities and meeting deadlines.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
SCCM, Cisco AnyConnect/SecureConnect experience is a plus.
Pay and Benefits The pay range for this role is $55,000.00–$75,000.00, based on factors such as education, experience, and location. Employee pay may vary. This range may be modified in the future.
Benefits include medical/dental/vision insurance, HSA, FSA, 401(k), life, disability, and accidental death & dismemberment insurance for eligible employees. Salaried personnel receive paid time off. Hourly employees are only eligible for paid sick leave if required by law, or if on a Service Contract Act project.
Additional Information This job is not eligible for bonuses, incentives, or commissions.
EEO Statement We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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