Grafana Labs
Senior Solutions Engineer | Atlanta | Remote United States (Remote)
Grafana Labs, Atlanta, Georgia, United States, 30383
Senior Solutions Engineer | Atlanta | Remote
United States (Remote)
Grafana Labs is a remote‑first, open‑source powerhouse. There are more than 20 M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies—including Bloomberg, JPMorgan Chase, and eBay—manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self‑managed with the Grafana Enterprise Stack, both featuring scalable metrics, logs, and traces.
We’re scaling fast and staying true to what makes us different: an open‑source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation‑driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career‑defining opportunity.
The Opportunity Make a difference. Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Enterprise Solutions Engineering team are our in‑house, customer‑facing product experts. The Commercial SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands‑on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams.
What You’ll Be Doing
Join as an early member of a high‑growth team working together to solve technical and customer problems the right way.
Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
Own the technical engagement with customers and help to close high‑velocity opportunities through advanced competitive knowledge, technical skill, and credibility.
Deliver product and technical presentations to potential and existing customers.
Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape.
Drive product conversations based on need and problems learned during customer interactions.
Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material.
What Makes You a Great Fit
Ideally located in Atlanta, GA.
5+ years of technical pre‑sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space.
Strong judgment, collaboration, and leadership in a startup environment.
Ability to work and collaborate with an international remote team.
First‑class written and oral communication skills to articulate our value proposition and technical advantages.
Creative problem‑solver who thrives on bringing creative solutions to customers.A technical mindset and desire to grow technically.
Self‑motivated, initiative, creative, and bold.
Compensation & Rewards In the United States the OTE (On‑Target Earnings) compensation range for this role is $204,000 - $239,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs
100 % Remote, Global Culture – As a remote‑only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high‑growth, ever‑evolving environment.
Transparent Communication – Expect open decision‑making and regular company‑wide updates.
Innovation‑Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community‑driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In‑Person onboarding – We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key – We operate a global annual leave policy of 30 days per annum, 3 days of which are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable.
Equal Opportunity Employer We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.
#J-18808-Ljbffr
Grafana Labs is a remote‑first, open‑source powerhouse. There are more than 20 M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies—including Bloomberg, JPMorgan Chase, and eBay—manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self‑managed with the Grafana Enterprise Stack, both featuring scalable metrics, logs, and traces.
We’re scaling fast and staying true to what makes us different: an open‑source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation‑driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career‑defining opportunity.
The Opportunity Make a difference. Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Enterprise Solutions Engineering team are our in‑house, customer‑facing product experts. The Commercial SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands‑on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams.
What You’ll Be Doing
Join as an early member of a high‑growth team working together to solve technical and customer problems the right way.
Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
Own the technical engagement with customers and help to close high‑velocity opportunities through advanced competitive knowledge, technical skill, and credibility.
Deliver product and technical presentations to potential and existing customers.
Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape.
Drive product conversations based on need and problems learned during customer interactions.
Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material.
What Makes You a Great Fit
Ideally located in Atlanta, GA.
5+ years of technical pre‑sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space.
Strong judgment, collaboration, and leadership in a startup environment.
Ability to work and collaborate with an international remote team.
First‑class written and oral communication skills to articulate our value proposition and technical advantages.
Creative problem‑solver who thrives on bringing creative solutions to customers.A technical mindset and desire to grow technically.
Self‑motivated, initiative, creative, and bold.
Compensation & Rewards In the United States the OTE (On‑Target Earnings) compensation range for this role is $204,000 - $239,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs
100 % Remote, Global Culture – As a remote‑only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high‑growth, ever‑evolving environment.
Transparent Communication – Expect open decision‑making and regular company‑wide updates.
Innovation‑Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community‑driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In‑Person onboarding – We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key – We operate a global annual leave policy of 30 days per annum, 3 days of which are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable.
Equal Opportunity Employer We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.
#J-18808-Ljbffr