Spectrum
Sales and Customer Solutions Representative
Spectrum, Charlotte, North Carolina, United States, 28245
Sales and Customer Solutions Representative
Join and apply for the Sales and Customer Solutions Representative role at Spectrum.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Competitive pay starts at $18/hour, with potential incentives bringing top performers to an annual salary of over $70,000. Enjoy free and discounted Spectrum services while building a long and rewarding career.
As a Sales and Customer Solutions Representative, you’ll leverage your skills to retain valued customers and upsell our top-tier services, enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
Key Responsibilities
Actively support efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
Meet or exceed customer solutions activity goals using effective telephone-based techniques to retain customers.
Respond promptly and efficiently to inbound calls, meeting call handling metrics, and address billing inquiries, pricing, and service complaints.
Master order processing within the billing system for retained accounts, new sales, and account lookups.
Demonstrate proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
Working Conditions
Normal office environment.
Required Qualifications
High school diploma or equivalent.
6 months of customer service or phone sales experience to enhance customer satisfaction and retention.
Knowledge of cable communications products: TV, internet, and telephone.
Strong English communication skills.
Flexibility for variable hours, including weekends and holidays.
Adaptability and problem‑solving in dynamic environments.
Preferred Qualifications
1+ years of call center experience.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws.
Get to know us: Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll keep our customers connected to what matters most in 41 states across the U.S.
Grow your career here: Spectrum offers a comprehensive pay and benefits package that rewards employees for their contributions. We are an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Competitive pay starts at $18/hour, with potential incentives bringing top performers to an annual salary of over $70,000. Enjoy free and discounted Spectrum services while building a long and rewarding career.
As a Sales and Customer Solutions Representative, you’ll leverage your skills to retain valued customers and upsell our top-tier services, enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
Key Responsibilities
Actively support efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
Meet or exceed customer solutions activity goals using effective telephone-based techniques to retain customers.
Respond promptly and efficiently to inbound calls, meeting call handling metrics, and address billing inquiries, pricing, and service complaints.
Master order processing within the billing system for retained accounts, new sales, and account lookups.
Demonstrate proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
Working Conditions
Normal office environment.
Required Qualifications
High school diploma or equivalent.
6 months of customer service or phone sales experience to enhance customer satisfaction and retention.
Knowledge of cable communications products: TV, internet, and telephone.
Strong English communication skills.
Flexibility for variable hours, including weekends and holidays.
Adaptability and problem‑solving in dynamic environments.
Preferred Qualifications
1+ years of call center experience.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws.
Get to know us: Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll keep our customers connected to what matters most in 41 states across the U.S.
Grow your career here: Spectrum offers a comprehensive pay and benefits package that rewards employees for their contributions. We are an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
#J-18808-Ljbffr