SERVPRO of Howard County
Highly Energetic Restoration Customer Experience Specialist
SERVPRO of Howard County, Elkridge, Maryland, United States, 21075
Highly Energetic Restoration Customer Experience Specialist
Apply for the
Highly Energetic Restoration Customer Experience Specialist
role at
SERVPRO of Howard County .
Posted 2 days ago. Be among the first 25 applicants.
Benefits
Sick, vacation, and holiday pay (PTO)
401(k)
Critical illness & accident plans
Life insurance
Health, dental & vision insurance plans
Flexible work life balance
Other Perks
Paid training
Career progression
Internal promotional opportunities
Uniforms provided
Equipment and tools provided
And more!
The CES will be the front line point of contact responsible for owning the customer experience. They will be empowered to work directly with the management team to exceed customers' expectations. They will identify project requirements and specifications, administer and organize projects, and support teammates. The role requires an outgoing, energetic personality that loves being on the phone, solving problems, and meeting/exceeding expectations while selling all aspects of the project. Remote work may be considered after the first three months of employment, but frequent training and meetings at our Elkridge, MD
location are required.
Key Responsibilities
Responsible for clear and efficient project communication with the customer and project stakeholders
Own all aspects of the customer experience from the office process
Daily project oversight to include monitoring status, audit, and work-in-progress
Create preliminary scopes of work to be passed on to estimating team
Review and validate job site documentation
Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
Collaborate and assist with other departments, as needed
Participate in the after-hours on-call rotation (Additional compensation will be provided)
Position Requirements
High school diploma/GED (preferred)
Previous Restoration Experience (preferred)
At least 4 years of sales and/or customer service experience
Ability to multitask and remain detail-oriented
Must be knowledgeable in relevant computer applications
Willingness to be on-call after hours 1 out of every 3 weeks to meet customer needs outside normal business hours
This is a sedentary role in a fast‑paced office environment. Some filing is required which would require ability to lift files, open filing cabinets, and bend or stand as necessary. Must successfully complete a background check subject to applicable law.
Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.
Flexible work from home options available.
Referrals increase your chances of interviewing at SERVPRO of Howard County by 2x.
Get notified about new Customer Experience Specialist jobs in
Elkridge, MD .
#J-18808-Ljbffr
Highly Energetic Restoration Customer Experience Specialist
role at
SERVPRO of Howard County .
Posted 2 days ago. Be among the first 25 applicants.
Benefits
Sick, vacation, and holiday pay (PTO)
401(k)
Critical illness & accident plans
Life insurance
Health, dental & vision insurance plans
Flexible work life balance
Other Perks
Paid training
Career progression
Internal promotional opportunities
Uniforms provided
Equipment and tools provided
And more!
The CES will be the front line point of contact responsible for owning the customer experience. They will be empowered to work directly with the management team to exceed customers' expectations. They will identify project requirements and specifications, administer and organize projects, and support teammates. The role requires an outgoing, energetic personality that loves being on the phone, solving problems, and meeting/exceeding expectations while selling all aspects of the project. Remote work may be considered after the first three months of employment, but frequent training and meetings at our Elkridge, MD
location are required.
Key Responsibilities
Responsible for clear and efficient project communication with the customer and project stakeholders
Own all aspects of the customer experience from the office process
Daily project oversight to include monitoring status, audit, and work-in-progress
Create preliminary scopes of work to be passed on to estimating team
Review and validate job site documentation
Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
Collaborate and assist with other departments, as needed
Participate in the after-hours on-call rotation (Additional compensation will be provided)
Position Requirements
High school diploma/GED (preferred)
Previous Restoration Experience (preferred)
At least 4 years of sales and/or customer service experience
Ability to multitask and remain detail-oriented
Must be knowledgeable in relevant computer applications
Willingness to be on-call after hours 1 out of every 3 weeks to meet customer needs outside normal business hours
This is a sedentary role in a fast‑paced office environment. Some filing is required which would require ability to lift files, open filing cabinets, and bend or stand as necessary. Must successfully complete a background check subject to applicable law.
Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.
Flexible work from home options available.
Referrals increase your chances of interviewing at SERVPRO of Howard County by 2x.
Get notified about new Customer Experience Specialist jobs in
Elkridge, MD .
#J-18808-Ljbffr