Gwinnett County Government
911 Communications Officer Open House & Hiring Event
Gwinnett County Government, New York, New York, United States
911 Communications Officer Open House & Hiring Event
Join to apply for the 911 Communications Officer Open House & Hiring Event role at Gwinnett County Government.
WHEN 8:00 am – 4:00 pm, Saturday, January 31, 2026.
WHERE Gwinnett County Police Annex, 800 Hi Hope Road, Lawrenceville, GA 30045.
APPOINTMENT ONLY Space is limited for this event and attendance will be offered by appointment only. To secure a preferred time, interested individuals should promptly submit their application online and return the Background Investigation Booklet. Appointments will be scheduled at 8:00 am and 12:00 pm.
The Communications Officer Open House and Hiring Event offers a behind‑the‑scenes look at a fast‑paced, meaningful career supporting law enforcement, fire, and EMS response. This is a special opportunity to get a unique, inside look at one of the most critical roles in public safety. Attendees will tour the 911 Center, meet experienced dispatchers and supervisors, and see how emergency calls are handled in real time while completing Phase I of the hiring process.
Participants Will Have The Opportunity To
Learn about training, schedules, and career advancement
Speak directly with current Communications Officers about their experiences
Complete the CritiCall skills assessment for Communications Officers
Observe live 911 operations and job‑shadow Communications Officers
Participate in an oral panel interview
The Communications Division The Communications Division is responsible for answering both emergency and non‑emergency calls for service. Communications Officers provide a vital service to the community by contributing to the safety and welfare of their fellow residents. They are the first point of contact in most emergency situations and can drastically affect the outcome of a potentially otherwise dire event. Communications Officers are a lifeline to first responders and the community. Communicating the dispatch of Police, Fire, and Emergency Medical Units, the center operates 24/7, 365 days a year.
APPLICATION AND HIRING PROCESS
Phase I: Applicants who successfully complete Phase I of the hiring process will be eligible to receive a conditional job offer in the days following the event.
Phase II: This phase will begin after the conditional job offer is accepted. Phase II includes extensive background checks (criminal history, driving history, reference checks, and employment verifications), medical/drug screening, and psychological examination. The entire hiring process takes an average of 45 days to complete.
SALARY $5000 hiring incentive for new hires
$50,398.40 base salary plus possible incentives:
$51,910.35 (includes 3% pay incentive for an Associate's degree)
$53,422.30 (includes 6% pay incentive for a Bachelor's degree)
The grade for this position is B22(2). Effective 04/11/2023, this position is eligible for the Employee Referral Program.
Minimum Qualifications
High School Diploma, or G.E.D.
Must be a U.S. Citizen for P.O.S.T. Communications Officer Certification.
Two years’ experience in a fast‑paced business customer service or telecommunications environment.
Must be able to work rotating shifts, nights, holidays, and weekends.
A professional and calm demeanor, as this is a highly stressful, demanding, fast‑paced job involving life and death situations.
A job simulation skills test will be administered to determine eligibility.
Successful completion of both phases of the hiring process.
For information related to the position-specific Essential Duties, Knowledge and Skills, and Physical requirements, click here.
NOTE:
The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.
Gwinnett County Police Department The Gwinnett County Police Department is a nationally accredited and rapidly growing police agency located in the northeastern quadrant of the Atlanta metropolitan area. The Department has an authorized strength of 930 sworn officers and 141 communication officers supported by 167 civilian employees with the responsibility of providing law enforcement services to approximately 900,000 residents within an area of 437 square miles. The department is a full‑service agency with numerous specialized units, to include Computer Forensics, K‑9, Aviation, Technology Research, Accident Investigations, Training, S.W.A.T., Crime Prevention, Hazardous Devices, and many more.
For more information about the police hiring process and standards click here.
About Gwinnett County Welcome to Gwinnett County Government. Gwinnett County Government is an award‑winning employer that believes in investing in its employees by providing corporate‑level benefits, a wellness program, professional development opportunities, career advancement, and more.
Gwinnett County is an Equal‑Opportunity Employer Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Hiring Process
FAQs
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.
#J-18808-Ljbffr
WHEN 8:00 am – 4:00 pm, Saturday, January 31, 2026.
WHERE Gwinnett County Police Annex, 800 Hi Hope Road, Lawrenceville, GA 30045.
APPOINTMENT ONLY Space is limited for this event and attendance will be offered by appointment only. To secure a preferred time, interested individuals should promptly submit their application online and return the Background Investigation Booklet. Appointments will be scheduled at 8:00 am and 12:00 pm.
The Communications Officer Open House and Hiring Event offers a behind‑the‑scenes look at a fast‑paced, meaningful career supporting law enforcement, fire, and EMS response. This is a special opportunity to get a unique, inside look at one of the most critical roles in public safety. Attendees will tour the 911 Center, meet experienced dispatchers and supervisors, and see how emergency calls are handled in real time while completing Phase I of the hiring process.
Participants Will Have The Opportunity To
Learn about training, schedules, and career advancement
Speak directly with current Communications Officers about their experiences
Complete the CritiCall skills assessment for Communications Officers
Observe live 911 operations and job‑shadow Communications Officers
Participate in an oral panel interview
The Communications Division The Communications Division is responsible for answering both emergency and non‑emergency calls for service. Communications Officers provide a vital service to the community by contributing to the safety and welfare of their fellow residents. They are the first point of contact in most emergency situations and can drastically affect the outcome of a potentially otherwise dire event. Communications Officers are a lifeline to first responders and the community. Communicating the dispatch of Police, Fire, and Emergency Medical Units, the center operates 24/7, 365 days a year.
APPLICATION AND HIRING PROCESS
Phase I: Applicants who successfully complete Phase I of the hiring process will be eligible to receive a conditional job offer in the days following the event.
Phase II: This phase will begin after the conditional job offer is accepted. Phase II includes extensive background checks (criminal history, driving history, reference checks, and employment verifications), medical/drug screening, and psychological examination. The entire hiring process takes an average of 45 days to complete.
SALARY $5000 hiring incentive for new hires
$50,398.40 base salary plus possible incentives:
$51,910.35 (includes 3% pay incentive for an Associate's degree)
$53,422.30 (includes 6% pay incentive for a Bachelor's degree)
The grade for this position is B22(2). Effective 04/11/2023, this position is eligible for the Employee Referral Program.
Minimum Qualifications
High School Diploma, or G.E.D.
Must be a U.S. Citizen for P.O.S.T. Communications Officer Certification.
Two years’ experience in a fast‑paced business customer service or telecommunications environment.
Must be able to work rotating shifts, nights, holidays, and weekends.
A professional and calm demeanor, as this is a highly stressful, demanding, fast‑paced job involving life and death situations.
A job simulation skills test will be administered to determine eligibility.
Successful completion of both phases of the hiring process.
For information related to the position-specific Essential Duties, Knowledge and Skills, and Physical requirements, click here.
NOTE:
The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.
Gwinnett County Police Department The Gwinnett County Police Department is a nationally accredited and rapidly growing police agency located in the northeastern quadrant of the Atlanta metropolitan area. The Department has an authorized strength of 930 sworn officers and 141 communication officers supported by 167 civilian employees with the responsibility of providing law enforcement services to approximately 900,000 residents within an area of 437 square miles. The department is a full‑service agency with numerous specialized units, to include Computer Forensics, K‑9, Aviation, Technology Research, Accident Investigations, Training, S.W.A.T., Crime Prevention, Hazardous Devices, and many more.
For more information about the police hiring process and standards click here.
About Gwinnett County Welcome to Gwinnett County Government. Gwinnett County Government is an award‑winning employer that believes in investing in its employees by providing corporate‑level benefits, a wellness program, professional development opportunities, career advancement, and more.
Gwinnett County is an Equal‑Opportunity Employer Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Hiring Process
FAQs
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.
#J-18808-Ljbffr