'Alohilani Resort Waikiki Beach
Hourly – Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, this forward‑thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
Location The all‑new, vibrant "Alohilani Resort Waikiki Beach" blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award‑winning design firm, Rockwell Group. Fresh, welcoming and relaxing it is an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000‑gallon oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow‑water pool, a club for kids, and a pool bar that seamlessly transitions from day to night. Steps from Waikiki Beach, it is where Hawaii vacations turn moments into memories.
Overview The Recreation Attendant is responsible for overseeing all recreation areas, pool stations, and fitness center.
Responsibilities
Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service‑oriented manner.
Ability to stand during the entire shift.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross‑train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed on the hands, clothes, or breath of a health and fitness employee during a shift.
Qualifications
Flexible and long hours sometimes required.
Very heavy work – exerting in excess of 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
1‑year experience in fitness industry preferred.
Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Greet and welcome all guests and members and offer assistance on an ongoing basis.
Assist guests and members with check in and out.
Process transactions for all events, guest fees, massage fees, membership fees, dues, etc.
Must be able to completely and accurately explain the fitness center and philosophy and programs.
Keep accurate documentation and guest records.
Assist guests and members with reservations for services.
Handle all administrative functions of all recreation areas including maintaining inventories of supplies, answering telephones, and taking messages, etc.
Provide basic operational information for guests and members.
Assist the sales effort by providing information and communicating potential guest/member needs to sales manager.
Submit maintenance requests to ensure facility/amenities are in proper working order.
Recognize and respond appropriately to emergency situations.
Provide recreation area tours as necessary.
Seniority level Entry level
Employment type Temporary
Job function Health Care Provider
Industries Hospitals and Health Care
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Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, this forward‑thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
Location The all‑new, vibrant "Alohilani Resort Waikiki Beach" blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award‑winning design firm, Rockwell Group. Fresh, welcoming and relaxing it is an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000‑gallon oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow‑water pool, a club for kids, and a pool bar that seamlessly transitions from day to night. Steps from Waikiki Beach, it is where Hawaii vacations turn moments into memories.
Overview The Recreation Attendant is responsible for overseeing all recreation areas, pool stations, and fitness center.
Responsibilities
Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service‑oriented manner.
Ability to stand during the entire shift.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross‑train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed on the hands, clothes, or breath of a health and fitness employee during a shift.
Qualifications
Flexible and long hours sometimes required.
Very heavy work – exerting in excess of 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
1‑year experience in fitness industry preferred.
Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Greet and welcome all guests and members and offer assistance on an ongoing basis.
Assist guests and members with check in and out.
Process transactions for all events, guest fees, massage fees, membership fees, dues, etc.
Must be able to completely and accurately explain the fitness center and philosophy and programs.
Keep accurate documentation and guest records.
Assist guests and members with reservations for services.
Handle all administrative functions of all recreation areas including maintaining inventories of supplies, answering telephones, and taking messages, etc.
Provide basic operational information for guests and members.
Assist the sales effort by providing information and communicating potential guest/member needs to sales manager.
Submit maintenance requests to ensure facility/amenities are in proper working order.
Recognize and respond appropriately to emergency situations.
Provide recreation area tours as necessary.
Seniority level Entry level
Employment type Temporary
Job function Health Care Provider
Industries Hospitals and Health Care
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