Omni Hotels & Resorts
Location
La Mansion del Rio
The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.
Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.
Job Description Summary:
The Guest Services Supervisor represents the hotel at the main entrance by greeting guests in an enthusiastic and courteous manner. Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading and offers luggage assistance to all guests.
Responsibilities
Follow Moments of Service or Forbes standards during every interaction with guests
Provides our guests with an exceptional arrival and departure experience that makes them feel welcome
Engages the guest to provide superior guest service
Ensures the valets are staged to maximize the guest experience
Manages the traffic at the front of the hotel
Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles
Conduct key audit with the Valet Attendant at the end of each shift
Maintains the cleanliness of the front of the hotel
Notifies the Front Desk and Guest Services of VIP arrivals whenever possible
Loads the baggage in the cars or taxis for departing guests
Maintains a clean and orderly appearance of the work area at all times.
Qualifications
Previous customer service experience
Previous valet experience preferred
Excellent grooming and body language to represent the brand
Ability to work outdoors in all weather conditions
Ability to lift 50 lbs frequently and work on feet entire shiftAbility to drive manual and automatic transmission preferred
Must have a valid in state driver’s license
Must have an excellent driving record (less than 2 moving violations in the last two years)
Must be at least 21 years of age
Must have alcohol training certification (TABC)
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Posterand the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
#J-18808-Ljbffr
The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.
Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.
Job Description Summary:
The Guest Services Supervisor represents the hotel at the main entrance by greeting guests in an enthusiastic and courteous manner. Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading and offers luggage assistance to all guests.
Responsibilities
Follow Moments of Service or Forbes standards during every interaction with guests
Provides our guests with an exceptional arrival and departure experience that makes them feel welcome
Engages the guest to provide superior guest service
Ensures the valets are staged to maximize the guest experience
Manages the traffic at the front of the hotel
Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles
Conduct key audit with the Valet Attendant at the end of each shift
Maintains the cleanliness of the front of the hotel
Notifies the Front Desk and Guest Services of VIP arrivals whenever possible
Loads the baggage in the cars or taxis for departing guests
Maintains a clean and orderly appearance of the work area at all times.
Qualifications
Previous customer service experience
Previous valet experience preferred
Excellent grooming and body language to represent the brand
Ability to work outdoors in all weather conditions
Ability to lift 50 lbs frequently and work on feet entire shiftAbility to drive manual and automatic transmission preferred
Must have a valid in state driver’s license
Must have an excellent driving record (less than 2 moving violations in the last two years)
Must be at least 21 years of age
Must have alcohol training certification (TABC)
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Posterand the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
#J-18808-Ljbffr