Rio Hotel & Casino Las Vegas
Front Desk Coordinator – Rio Hotel & Casino Las Vegas
We’re looking for a detail-oriented professional to manage scheduling, administrative support, and guest service coordination to ensure smooth daily operations at the Rio Hotel & Casino Las Vegas.
What You’ll Do
Manage and process daily batch reports for reservations, payments, and system reconciliations.
Ensure accuracy in posting, balancing, and verifying end‑of‑day transactions.
Collaborate with accounting and reservations teams to resolve discrepancies.
Prepare and maintain departmental schedules, ensuring adequate staffing levels for front desk and guest services.
Track time‑off requests, shift swaps, and attendance records.
Assist with onboarding and training coordination for new team members.
Answer and direct incoming calls promptly and professionally.
Handle guest inquiries, service requests, and escalations with courtesy and efficiency.
Support communication between departments to ensure seamless guest experiences.
Provide backup coverage for front desk shifts as needed, maintaining the highest level of guest service.
Perform check‑in/check‑out procedures, manage room assignments, and process payments.
Maintain a professional presence in the lobby and assist with guest arrivals or departures during peak periods.
Assist in compiling daily and weekly reports for management.
Help ensure compliance with hotel policies, safety standards, and brand service guidelines.
Support the coordination of VIP arrivals, group check‑ins, and special requests.
Respond to Medallia reviews.
Order supplies for departments.
Supervisory Responsibilities
N/A
Requirements
Previous hotel or administrative experience preferred; front desk, reservations, or hotel accounting background a plus.
Strong computer skills with proficiency in PMS systems (Opera).
Excellent organizational and multitasking abilities.
Strong communication and customer service skills.
Ability to work flexible shifts, including weekends and holidays, as required.
Preferred
Operational knowledge of working with a global brand (Marriott, Hyatt, Hilton, etc).
Experience with planning and operations during system integrations and transitions.
Certifications, Licenses, Registrations
Must be able to qualify for licenses and permits required by federal, state, and local regulations.
Physical Requirements
Ability to stand for extended periods when providing front desk coverage.
May occasionally lift or move up to 25 pounds.
Working Conditions
Work is performed indoors in a climate‑controlled environment and exposed to various environmental factors such as noise, dust, and smoke.
Seniority Level : Entry level
Employment Type : Full‑time
Job Function : Administrative
Location : Las Vegas, NV
Salary : $1,500.00–$3,800.00 per month (approx.)
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What You’ll Do
Manage and process daily batch reports for reservations, payments, and system reconciliations.
Ensure accuracy in posting, balancing, and verifying end‑of‑day transactions.
Collaborate with accounting and reservations teams to resolve discrepancies.
Prepare and maintain departmental schedules, ensuring adequate staffing levels for front desk and guest services.
Track time‑off requests, shift swaps, and attendance records.
Assist with onboarding and training coordination for new team members.
Answer and direct incoming calls promptly and professionally.
Handle guest inquiries, service requests, and escalations with courtesy and efficiency.
Support communication between departments to ensure seamless guest experiences.
Provide backup coverage for front desk shifts as needed, maintaining the highest level of guest service.
Perform check‑in/check‑out procedures, manage room assignments, and process payments.
Maintain a professional presence in the lobby and assist with guest arrivals or departures during peak periods.
Assist in compiling daily and weekly reports for management.
Help ensure compliance with hotel policies, safety standards, and brand service guidelines.
Support the coordination of VIP arrivals, group check‑ins, and special requests.
Respond to Medallia reviews.
Order supplies for departments.
Supervisory Responsibilities
N/A
Requirements
Previous hotel or administrative experience preferred; front desk, reservations, or hotel accounting background a plus.
Strong computer skills with proficiency in PMS systems (Opera).
Excellent organizational and multitasking abilities.
Strong communication and customer service skills.
Ability to work flexible shifts, including weekends and holidays, as required.
Preferred
Operational knowledge of working with a global brand (Marriott, Hyatt, Hilton, etc).
Experience with planning and operations during system integrations and transitions.
Certifications, Licenses, Registrations
Must be able to qualify for licenses and permits required by federal, state, and local regulations.
Physical Requirements
Ability to stand for extended periods when providing front desk coverage.
May occasionally lift or move up to 25 pounds.
Working Conditions
Work is performed indoors in a climate‑controlled environment and exposed to various environmental factors such as noise, dust, and smoke.
Seniority Level : Entry level
Employment Type : Full‑time
Job Function : Administrative
Location : Las Vegas, NV
Salary : $1,500.00–$3,800.00 per month (approx.)
#J-18808-Ljbffr