Recora
Live Chat Support Agent — Join a mission‑driven team focused on transforming cardiovascular health through evidence‑based research and telemedicine.
Base Pay Range $18.00/hr – $20.00/hr
Job Details Job Title: Live Chat Support Agent
Classification: 1099
Work Structure: Fully Remote
Shift: 10:30am – 6:30pm ET Monday – Friday
Team: Enrollment Operations
Reports to: Product Manager
Location: United States
Compensation: $18‑$20 per hour
About Us We are a mission‑driven organization of clinicians, engineers, and professionals dedicated to transforming cardiovascular health. Our focus is on reducing the impact of heart disease through innovative solutions. Leveraging evidence‑based research and telemedicine, we deliver specialized exercise and wellness programs tailored to older adults to enhance patients’ lives.
Job Summary You will be the first point of contact for individuals seeking to improve their heart health. Engage with potential patients via live chat, providing clear, empathetic, and informative responses, coordinating timely follow‑ups, and monitoring and triaging missed calls and messages.
Key Responsibilities
Respond to live chats from potential patients with professionalism and clarity.
Explain basic program concepts related to our offerings.
Monitor and triage missed calls and messages, escalating as needed.
Coordinate with internal team members to ensure timely patient follow‑ups.
Maintain accurate records of interactions in our CRM.
Communicate efficiently across platforms like Slack to keep workflows running smoothly.
Qualifications
Customer service experience, preferably in healthcare or wellness settings.
Passion for improving heart health and empowering individuals.
Ability to clearly explain health‑related topics in a simple, empathetic way.
Excellent written communication skills and a calm, helpful demeanor.
Experience with CRMs, Slack, or chat support tools (a plus).
Prior experience as a live‑support/chat agent (a plus).
Self‑starter, highly motivated and proactive, able to take initiative without constant direction.
Growth‑oriented, excited to grow into an integral role and contribute to our long‑term vision.
Additional Information This role requires adherence to HIPAA and company confidentiality guidelines. All employees must pass a background check. This is a 1099 contractor position.
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Base Pay Range $18.00/hr – $20.00/hr
Job Details Job Title: Live Chat Support Agent
Classification: 1099
Work Structure: Fully Remote
Shift: 10:30am – 6:30pm ET Monday – Friday
Team: Enrollment Operations
Reports to: Product Manager
Location: United States
Compensation: $18‑$20 per hour
About Us We are a mission‑driven organization of clinicians, engineers, and professionals dedicated to transforming cardiovascular health. Our focus is on reducing the impact of heart disease through innovative solutions. Leveraging evidence‑based research and telemedicine, we deliver specialized exercise and wellness programs tailored to older adults to enhance patients’ lives.
Job Summary You will be the first point of contact for individuals seeking to improve their heart health. Engage with potential patients via live chat, providing clear, empathetic, and informative responses, coordinating timely follow‑ups, and monitoring and triaging missed calls and messages.
Key Responsibilities
Respond to live chats from potential patients with professionalism and clarity.
Explain basic program concepts related to our offerings.
Monitor and triage missed calls and messages, escalating as needed.
Coordinate with internal team members to ensure timely patient follow‑ups.
Maintain accurate records of interactions in our CRM.
Communicate efficiently across platforms like Slack to keep workflows running smoothly.
Qualifications
Customer service experience, preferably in healthcare or wellness settings.
Passion for improving heart health and empowering individuals.
Ability to clearly explain health‑related topics in a simple, empathetic way.
Excellent written communication skills and a calm, helpful demeanor.
Experience with CRMs, Slack, or chat support tools (a plus).
Prior experience as a live‑support/chat agent (a plus).
Self‑starter, highly motivated and proactive, able to take initiative without constant direction.
Growth‑oriented, excited to grow into an integral role and contribute to our long‑term vision.
Additional Information This role requires adherence to HIPAA and company confidentiality guidelines. All employees must pass a background check. This is a 1099 contractor position.
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