City of Eau Claire
Do you love helping people and connecting them with the resources they need? The L.E. Phillips Memorial Public Library is currently seeking an enthusiastic and detail-oriented Desk Clerk who has a passion for public service to work at the Library’s front desk. As a Desk Clerk, you will assist customers by checking materials in and out, processing library card applications, and transferring library materials between customers and shelves and SO MUCH MORE. The L.E. Phillips Memorial Public Library is looking for a candidate that will work independently with minimal direction, follow procedures, prioritize and multi-task, be a reliable team player with a strong commitment to customer service, and work in a fast-paced environment.
Additionally, the ideal candidate would be reliable, courteous, and safety minded, as they’ll be responsible for driving the library’s minivan to retrieve library materials from the 10 book drop locations around Eau Claire and return them to the library. You will gain valuable knowledge and experience which will help you to decide if the library is where you want to continue your career. The L.E. Phillips Memorial Public Library is looking for a candidate that will be a friendly ambassador to the library, have an excellent driving record, can work independently, and are able to work in a physical setting where frequent lifting is required.
We have one part-time non-exempt position available, averaging 19 hours per week. The proposed 2026 starting wage is $16.40 per hour and includes paid floating holiday. The proposed schedule includes Monday, Tuesday and Thursday morning/daytime hours and one out of three Saturdays from 7AM-2PM.
The deadline to apply is 8:00 a.m. Monday, January 5, 2026.
L.E. PHILLIPS MEMORIAL PUBLIC LIBRARY Job Description DEPARTMENT: Library
TITLE: Desk Clerk (Van Driver)
DIVISION: Circulation Services
REPORTS TO: Circulation Services Manager
DATE: August 2025
STATUS: Nonexempt
SUMMARY Under general supervision, this position exists to perform customer service, public desk and clerical tasks that maintain the efficient flow of materials through Circulation Services.
EDUCATION/EXPERIENCE/TESTING REQUIREMENTS
High school graduate or equivalent is required.
Experience in general computing, hardware, software and Microsoft Office is required. Experience in library automation is preferred.
QUALIFICATIONS
Excellent customer service skills including poise in stressful situations.
Ability to establish and maintain positive, effective working relationships with staff and the public.
Ability and initiative to work independently and efficiently with minimal direction. Ability to prioritize and multitask.
Strong attention to detail and ability to work accurately. Ability to follow Library policies and procedures.
Must be 18 years of age or older and possess a valid Wisconsin driver’s license, good driving record and the ability to maintain a good driving record to ensure safe operation of library vehicles. Ability to make good judgments about weather conditions, road conditions and vehicle capacity.
Ability to operate a van on assigned routes skillfully, safely and in accordance with traffic laws and regulations to ensure safe and timely operation.
ESSENTIAL FUNCTIONS
Provides a welcoming presence for library customers. Assists customers in using library services, finding library materials and understanding library policies and procedures.
Checks materials in and out using automated library system. Provides basic troubleshooting of the Automated Materials Handler.
Assists customers in using the self-checkouts. Troubleshoots the self-checkout machines when needed.
Follows procedures for renewals, reserves, overdue materials, fines, and claimed returned materials. Processes customer payments.
Processes customer applications, address changes, and other circulation tasks in a multi-library system.
Prints, sorts, searches, processes, distributes, and troubleshoots daily paging slips according to library, ILL, IFLS and MORE procedure.
Fills, packs, and lifts courier bins and maneuvers full library carts and dollies.
Picks up materials at off-site sites around Eau Claire. Loads, transports and unloads materials.
Keeps written records related to vehicle mileage and departure and arrival times.
Completes other deliveries and vehicle transportation as required.
Assists in workflow process at the Page level when staff is out sick, on leave, or to enable the completion of daily duties or assigned task.
Contributes to an orderly and visually appealing library through the shelving of materials and light cleaning.
Communicates effectively, professionally and honestly with all Library staff and Library visitors, including both written and verbal communications, following Library procedures as needed.
Assists customers in using meeting rooms, including making reservations, checking and checking out of rooms and using meeting room technology.
Maintains prompt, predictable, and regular physical attendance.
Responsible for maintaining a safe, secure, and orderly public space within the library building and grounds.
Contributes to a positive, team-oriented work environment by being helpful, respectful, and approachable to both staff and the public.
NONESSENTIAL FUNCTIONS
Serves on staff committees.
Participates in special events or outreach, as assigned.
Participates in professional development activities.
Completes deliveries and vehicle transportation as needed.
WORK ENVIRONMENT/PHYSICAL DEMANDS Frequent lifting, carrying, pushing, and/or pulling of 25-50 pounds is required. The employee must occasionally move (pull or push) book trucks with up to 200 pounds of materials. Frequent and repeated walking, standing, sitting, climbing, reaching, bending, squatting, and twisting motions are required. This position will work in heat, cold, wet, and slippery conditions.
LANGUAGE SKILLS Must be able to read, write, give, follow, and comprehend verbal and written instructions. Must have effective oral and written communication skills to communicate productively with staff and customers.
SUPERVISION/DIRECTION RECEIVED
Circulation Services Manager
Supervisor, Circulation Services
Assistants, Circulation Services
#J-18808-Ljbffr
Additionally, the ideal candidate would be reliable, courteous, and safety minded, as they’ll be responsible for driving the library’s minivan to retrieve library materials from the 10 book drop locations around Eau Claire and return them to the library. You will gain valuable knowledge and experience which will help you to decide if the library is where you want to continue your career. The L.E. Phillips Memorial Public Library is looking for a candidate that will be a friendly ambassador to the library, have an excellent driving record, can work independently, and are able to work in a physical setting where frequent lifting is required.
We have one part-time non-exempt position available, averaging 19 hours per week. The proposed 2026 starting wage is $16.40 per hour and includes paid floating holiday. The proposed schedule includes Monday, Tuesday and Thursday morning/daytime hours and one out of three Saturdays from 7AM-2PM.
The deadline to apply is 8:00 a.m. Monday, January 5, 2026.
L.E. PHILLIPS MEMORIAL PUBLIC LIBRARY Job Description DEPARTMENT: Library
TITLE: Desk Clerk (Van Driver)
DIVISION: Circulation Services
REPORTS TO: Circulation Services Manager
DATE: August 2025
STATUS: Nonexempt
SUMMARY Under general supervision, this position exists to perform customer service, public desk and clerical tasks that maintain the efficient flow of materials through Circulation Services.
EDUCATION/EXPERIENCE/TESTING REQUIREMENTS
High school graduate or equivalent is required.
Experience in general computing, hardware, software and Microsoft Office is required. Experience in library automation is preferred.
QUALIFICATIONS
Excellent customer service skills including poise in stressful situations.
Ability to establish and maintain positive, effective working relationships with staff and the public.
Ability and initiative to work independently and efficiently with minimal direction. Ability to prioritize and multitask.
Strong attention to detail and ability to work accurately. Ability to follow Library policies and procedures.
Must be 18 years of age or older and possess a valid Wisconsin driver’s license, good driving record and the ability to maintain a good driving record to ensure safe operation of library vehicles. Ability to make good judgments about weather conditions, road conditions and vehicle capacity.
Ability to operate a van on assigned routes skillfully, safely and in accordance with traffic laws and regulations to ensure safe and timely operation.
ESSENTIAL FUNCTIONS
Provides a welcoming presence for library customers. Assists customers in using library services, finding library materials and understanding library policies and procedures.
Checks materials in and out using automated library system. Provides basic troubleshooting of the Automated Materials Handler.
Assists customers in using the self-checkouts. Troubleshoots the self-checkout machines when needed.
Follows procedures for renewals, reserves, overdue materials, fines, and claimed returned materials. Processes customer payments.
Processes customer applications, address changes, and other circulation tasks in a multi-library system.
Prints, sorts, searches, processes, distributes, and troubleshoots daily paging slips according to library, ILL, IFLS and MORE procedure.
Fills, packs, and lifts courier bins and maneuvers full library carts and dollies.
Picks up materials at off-site sites around Eau Claire. Loads, transports and unloads materials.
Keeps written records related to vehicle mileage and departure and arrival times.
Completes other deliveries and vehicle transportation as required.
Assists in workflow process at the Page level when staff is out sick, on leave, or to enable the completion of daily duties or assigned task.
Contributes to an orderly and visually appealing library through the shelving of materials and light cleaning.
Communicates effectively, professionally and honestly with all Library staff and Library visitors, including both written and verbal communications, following Library procedures as needed.
Assists customers in using meeting rooms, including making reservations, checking and checking out of rooms and using meeting room technology.
Maintains prompt, predictable, and regular physical attendance.
Responsible for maintaining a safe, secure, and orderly public space within the library building and grounds.
Contributes to a positive, team-oriented work environment by being helpful, respectful, and approachable to both staff and the public.
NONESSENTIAL FUNCTIONS
Serves on staff committees.
Participates in special events or outreach, as assigned.
Participates in professional development activities.
Completes deliveries and vehicle transportation as needed.
WORK ENVIRONMENT/PHYSICAL DEMANDS Frequent lifting, carrying, pushing, and/or pulling of 25-50 pounds is required. The employee must occasionally move (pull or push) book trucks with up to 200 pounds of materials. Frequent and repeated walking, standing, sitting, climbing, reaching, bending, squatting, and twisting motions are required. This position will work in heat, cold, wet, and slippery conditions.
LANGUAGE SKILLS Must be able to read, write, give, follow, and comprehend verbal and written instructions. Must have effective oral and written communication skills to communicate productively with staff and customers.
SUPERVISION/DIRECTION RECEIVED
Circulation Services Manager
Supervisor, Circulation Services
Assistants, Circulation Services
#J-18808-Ljbffr