Chesterfield County Sheriff's Office
Senior Customer Service Representative
Chesterfield County Sheriff's Office, Chesterfield Court House, Virginia, United States
Senior Customer Service Representative – Chesterfield County
Minimum Qualifications
High school diploma or GED; three years of customer service experience, preferably in the criminal justice field; or an equivalent combination of training and experience. Knowledge of office administrative duties. Proficient in Microsoft Office programs. Excellent oral and written communication skills and multi‑tasking ability. Pre‑employment drug testing, FBI criminal background check and education/degree verification required. This position is considered Critical Safety Sensitive and is subject to random drug testing and alcohol testing. The use of illegal drugs, and/or the use of medical marijuana for this position is prohibited. Employees must not consume or be under the influence of alcohol while on duty, on work premises, or operating agency equipment. This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent criminal background check. Must be a US citizen or be a lawful permanent resident eligible for naturalization. Duties
Provide customer service and administrative support to the public and department personnel. Process subpoenas and Freedom of Information Act requests; compose and type various correspondence. Answer and screen telephone calls; accept and account for monies received. Complete requisitions and maintain records; file; respond to and distribute mail. Respond to officer and citizen requests; perform checks through the Virginia Criminal Information Network and National Crime Information Center. Perform other work as required. This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience. Shift
Monday – Friday; 8:30 a.m. – 5:00 p.m. Location
Chesterfield, VA Job Details
Salary: $45,047.00 Annually Job Type: Full‑time Job Number: 26‑00411 Department: Police Opening Date: 12/22/2025 Closing Date: 1/4/2026 11:59 PM Eastern Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Other (Law Enforcement) Equal Opportunity Statement
Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion. Contact
Employer: Chesterfield County Human Resources Department 9901 Lori Road / P.O. Box 40 Chesterfield, Virginia, 23832 Phone: 804‑748‑1551 (Office) Website: http://www.chesterfield.gov
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Minimum Qualifications
High school diploma or GED; three years of customer service experience, preferably in the criminal justice field; or an equivalent combination of training and experience. Knowledge of office administrative duties. Proficient in Microsoft Office programs. Excellent oral and written communication skills and multi‑tasking ability. Pre‑employment drug testing, FBI criminal background check and education/degree verification required. This position is considered Critical Safety Sensitive and is subject to random drug testing and alcohol testing. The use of illegal drugs, and/or the use of medical marijuana for this position is prohibited. Employees must not consume or be under the influence of alcohol while on duty, on work premises, or operating agency equipment. This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent criminal background check. Must be a US citizen or be a lawful permanent resident eligible for naturalization. Duties
Provide customer service and administrative support to the public and department personnel. Process subpoenas and Freedom of Information Act requests; compose and type various correspondence. Answer and screen telephone calls; accept and account for monies received. Complete requisitions and maintain records; file; respond to and distribute mail. Respond to officer and citizen requests; perform checks through the Virginia Criminal Information Network and National Crime Information Center. Perform other work as required. This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience. Shift
Monday – Friday; 8:30 a.m. – 5:00 p.m. Location
Chesterfield, VA Job Details
Salary: $45,047.00 Annually Job Type: Full‑time Job Number: 26‑00411 Department: Police Opening Date: 12/22/2025 Closing Date: 1/4/2026 11:59 PM Eastern Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Other (Law Enforcement) Equal Opportunity Statement
Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion. Contact
Employer: Chesterfield County Human Resources Department 9901 Lori Road / P.O. Box 40 Chesterfield, Virginia, 23832 Phone: 804‑748‑1551 (Office) Website: http://www.chesterfield.gov
#J-18808-Ljbffr