Kelly
Customer Service Representative
Kelly Services is in need of dedicated and enthusiastic Customer Service Representatives for a full‑time, onsite opportunity in Telford, PA.
Job Summary The Customer Service Representative (CSR) will process incoming customer orders, quotes, and requests for product information. This role involves establishing and communicating product price and availability, as well as maintaining customer satisfaction through excellent service and administrative support.
Pay Range $20.00 – $23.00 per hour (Dependent on Experience)
Major Responsibilities
Receive and process customer orders and requests for quotes
Handle all telephone and email inquiries related to orders, shipments, pricing, and availability
Analyze potential opportunities for cross‑sell and up‑sell
Assist with identification and management of equipment assets
Handle customer complaints and inquiries professionally and efficiently, placing customers in contact with the proper department when required
Collaborate with the sales organization and other company departments to meet team objectives
Maintain up‑to‑date product line knowledge
Act as lead point of contact for Return Goods Authorization (RGA’s), Credit Memos, and cost of quality order processing
Liaison between scheduling, shipping, purchasing, sales, and engineering to facilitate order fulfillment issues and updates
Perform data entry and keep accurate customer records
Provide customer support through phone, email, and chat
Maintain professional phone etiquette and manage multiple calls effectively
Qualifications
High school diploma required
Minimum of 3 years’ experience in customer service or inside sales roles preferred
Previous experience in a call center or manufacturing environment preferred
Strong computer knowledge required, including MS Office and CRM system management
Proficient in MS Excel reporting and documentation
Excellent verbal and written communication skills
Proven record of accuracy and attention to detail
Bilingual or multilingual capabilities are a plus
Strong active listening and service orientation
Ability to thrive in a fast‑paced environment and work collaboratively
Must be able to work fully onsite; remote work is not available
Benefits As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Eligible employees have voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. Employees also have access to a retirement savings plan, a service bonus, holiday pay plans (earn up to eight paid holidays per benefit year), a transit spending account, and paid sick leave under applicable state or local plans.
Equal Employment Opportunity Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
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Job Summary The Customer Service Representative (CSR) will process incoming customer orders, quotes, and requests for product information. This role involves establishing and communicating product price and availability, as well as maintaining customer satisfaction through excellent service and administrative support.
Pay Range $20.00 – $23.00 per hour (Dependent on Experience)
Major Responsibilities
Receive and process customer orders and requests for quotes
Handle all telephone and email inquiries related to orders, shipments, pricing, and availability
Analyze potential opportunities for cross‑sell and up‑sell
Assist with identification and management of equipment assets
Handle customer complaints and inquiries professionally and efficiently, placing customers in contact with the proper department when required
Collaborate with the sales organization and other company departments to meet team objectives
Maintain up‑to‑date product line knowledge
Act as lead point of contact for Return Goods Authorization (RGA’s), Credit Memos, and cost of quality order processing
Liaison between scheduling, shipping, purchasing, sales, and engineering to facilitate order fulfillment issues and updates
Perform data entry and keep accurate customer records
Provide customer support through phone, email, and chat
Maintain professional phone etiquette and manage multiple calls effectively
Qualifications
High school diploma required
Minimum of 3 years’ experience in customer service or inside sales roles preferred
Previous experience in a call center or manufacturing environment preferred
Strong computer knowledge required, including MS Office and CRM system management
Proficient in MS Excel reporting and documentation
Excellent verbal and written communication skills
Proven record of accuracy and attention to detail
Bilingual or multilingual capabilities are a plus
Strong active listening and service orientation
Ability to thrive in a fast‑paced environment and work collaboratively
Must be able to work fully onsite; remote work is not available
Benefits As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Eligible employees have voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. Employees also have access to a retirement savings plan, a service bonus, holiday pay plans (earn up to eight paid holidays per benefit year), a transit spending account, and paid sick leave under applicable state or local plans.
Equal Employment Opportunity Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
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