Laveer Engineering
Global IT Service Desk Analyst Tier II
Laveer Engineering, Rock Hill, South Carolina, United States, 29732
Requisition Number: 29490
Company: Westinghouse Electric Co
Location: Rock Hill, SC, US, 29730
About The Role As a Global IT Service Desk Analyst Tier II, you will provide remote support to end-users on a variety of issues. You will resolve technical problems and respond to escalated incidents from Tier I Analysts and telephone calls, email and chat requests for technical support from end-users. You will report to the Services Delivery Lead. This is a 3rd shift remote position.
Key Responsibilities
Assure smooth handling of individual problems from call-in through resolution. Practicing Total Contact ownership.
Respond to inquiries and service requests for assistance with the organization’s computer system or PC’s by Phone and Email queues.
Identify problems, troubleshoot and provide 2nd level technical support for internal customers.
Escalate/Coordinates 3rd level support to resolve problems if necessary
Assist peers with troubleshooting, SD processes.
Be the first contact on escalated/routed issues from Tier I
Resolve and support end-user issues with the help of remote control tool and remote resources
Active Directory Administration
Perform Tier 1 NOC-Monitoring responsibilities (use available resources, elevate tickets to Network team)
Email security monitoring, Access Requests and other user provisioning tasks (coordinates with Sec Admin team)
Qualifications
Associate's degree in information technology or equivalent
3+ years of experience at Service Desk Role in providing remote phone and desktop support
HDI Helpdesk Professional or ITIL Foundations Required
Network+ Certification
Basic Network Administration
Basic Network configuration troubleshooting
Knowledge of hardware and software
Protocol and OS Knowledge
Experience with Windows operating systems.
Experience with IOS and Android OS required
Experience in VOIP systems (telephony)
We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $43,533 to $63,440 per year.
Why Westinghouse? Benefits
Comprehensive Medical benefits including medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
401(k) with Company Match Contributions to support employees' retirement
Paid Vacations and Company Holidays
Opportunities for Flexible Work Arrangements to promote work-life balance
Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
Global Recognition and Service Programs to celebrate employee accomplishments and service
Employee Referral Program
Westinghouse Electric Company Is The Global Nuclear Energy Industry's First Choice For Safe, Clean, And Efficient Energy Solutions. We Enable Our Delivery Of This Vision By Living Our Value System
Safety and Quality
Integrity and Trust
Customer Focus and Innovation
Speed and Passion to Win
Teamwork and Accountability
While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.
Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina
Job Segment: Network Administrator, Technical Support, Help Desk, Information Technology, Telecom, Technology
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries
Industrial Machinery Manufacturing
Referrals increase your chances of interviewing at Laveer Engineering by 2x
Get notified about new Service Desk Analyst jobs in
Rock Hill, SC .
Rock Hill, SC $43,533.00-$63,440.00 2 days ago
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About The Role As a Global IT Service Desk Analyst Tier II, you will provide remote support to end-users on a variety of issues. You will resolve technical problems and respond to escalated incidents from Tier I Analysts and telephone calls, email and chat requests for technical support from end-users. You will report to the Services Delivery Lead. This is a 3rd shift remote position.
Key Responsibilities
Assure smooth handling of individual problems from call-in through resolution. Practicing Total Contact ownership.
Respond to inquiries and service requests for assistance with the organization’s computer system or PC’s by Phone and Email queues.
Identify problems, troubleshoot and provide 2nd level technical support for internal customers.
Escalate/Coordinates 3rd level support to resolve problems if necessary
Assist peers with troubleshooting, SD processes.
Be the first contact on escalated/routed issues from Tier I
Resolve and support end-user issues with the help of remote control tool and remote resources
Active Directory Administration
Perform Tier 1 NOC-Monitoring responsibilities (use available resources, elevate tickets to Network team)
Email security monitoring, Access Requests and other user provisioning tasks (coordinates with Sec Admin team)
Qualifications
Associate's degree in information technology or equivalent
3+ years of experience at Service Desk Role in providing remote phone and desktop support
HDI Helpdesk Professional or ITIL Foundations Required
Network+ Certification
Basic Network Administration
Basic Network configuration troubleshooting
Knowledge of hardware and software
Protocol and OS Knowledge
Experience with Windows operating systems.
Experience with IOS and Android OS required
Experience in VOIP systems (telephony)
We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $43,533 to $63,440 per year.
Why Westinghouse? Benefits
Comprehensive Medical benefits including medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
401(k) with Company Match Contributions to support employees' retirement
Paid Vacations and Company Holidays
Opportunities for Flexible Work Arrangements to promote work-life balance
Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
Global Recognition and Service Programs to celebrate employee accomplishments and service
Employee Referral Program
Westinghouse Electric Company Is The Global Nuclear Energy Industry's First Choice For Safe, Clean, And Efficient Energy Solutions. We Enable Our Delivery Of This Vision By Living Our Value System
Safety and Quality
Integrity and Trust
Customer Focus and Innovation
Speed and Passion to Win
Teamwork and Accountability
While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.
Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina
Job Segment: Network Administrator, Technical Support, Help Desk, Information Technology, Telecom, Technology
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries
Industrial Machinery Manufacturing
Referrals increase your chances of interviewing at Laveer Engineering by 2x
Get notified about new Service Desk Analyst jobs in
Rock Hill, SC .
Rock Hill, SC $43,533.00-$63,440.00 2 days ago
#J-18808-Ljbffr