Tier II Help Desk Technician — Escalation & Hybrid Support

A technology services provider is looking for a Mid-Senior level Helpdesk Technician – Tier II in Dallas, Texas. This full-time role requires experience in diagnosing and resolving complex technical issues, ensuring compliance with Service Level Agreements, and providing mentoring to junior staff. Candidates should have a strong understanding of Windows, Active Directory, and cloud services, along with excellent problem-solving skills and communication abilities to support a hybrid work environment. #J-18808-Ljbffr