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Kforce Inc

Network / Telephony Support Technician

Kforce Inc, Oakland, California, United States, 94616

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1 day ago Be among the first 25 applicants

This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $3000/hr - $30.00/hr

Responsibilities

Assist with the proper maintenance of the LAN, Wireless, and WAN voice and data networks

Provide Level 1 support and troubleshooting to resolve Network and Telephony issues

Support the day-to-day operation, reliability, and integrity of the enterprise voice communications network

Assist with all issues including, but not limited to client hardware and software issues related to Network Telephony

Execute all tasks related to installing, maintaining, and managing all data network/telephony equipment such as phones, routers, LAN switches, wireless, servers, backup systems, network management and diagnostic tools, etc. under supervision

Assist with network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations

Perform basic inventory management processes and create equipment Return Material Authorizations RMAs and track these through to problem resolution

Support tracking and documentation of details of problems, status of service requests, and resolutions

Review information (e.g., procedures, installation, configuration) related to new technology

Pursue self-development and effective relationships with others by sharing information with coworkers and customers

Adapt to and learn from change, difficulties, and feedback

Support troubleshooting efforts in conjunction with customer to identify routine problems and prioritize incoming requests and alerts

Exceed customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)

Requirements

High School diploma or a GED

3-6 years of recent, relevant experience is required

Preferred

Associate degree or equivalent in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field, or at equivalent IT experience, or Microsoft certification such as: A plus, MCP, MCSE, etc., related to IT support

Network+ certification preferred

High level of experience with Server Systems; Advanced knowledge and experience with Server Capacity Planning, Server Performance and Server Performance Software Use/Support

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

Seniority Level Associate

Employment Type Contract

Job Function Information Technology

Industries: Alternative Medicine, Hospitals and Health Care, and Mental Health Care

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