State of Florida
Requisition No: 867106
Agency: Department of Revenue
Working Title: CUSTOMER SERVICE REPRESENTATIVE I – 73004967
Pay Plan: Career Service
Position Number: 73004967
Salary: $38,760.36 – $49,501.08 / annually
Posting Closing Date: 12/29/2025
JOB SUMMARY This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you.
Initiating and responding to requests
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Interviewing customers in person and/or over the telephone
Interacting with other states, employers, and other business partners
Making decisions based on case information and provided documentation
MINIMUM REQUIREMENTS
Experience processing information using a computer system.
Experience conducting research and analyzing information to make decisions. *
Experience communicating with others to gather information. *
SUBSTITUTIONS
*Relevant education may substitute for the required experience.
PREFERENCES
Experience with negotiation techniques in a business setting.
SPECIAL NOTES
This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
This position has a standard workday of 8am – 5pm, Monday through Friday
This position will utilize an online assessment.
BENEFITS Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
CONTACT INFORMATION Laura Wilson-Martos, (772) 672-6113
LOCATION LAKELAND, FL, US, 33801 LAKELAND, FL, US, 33811 LAKELAND, FL, US, 33803 LAKELAND, FL, US, 33808 LAKELAND, FL, US, 33805 LAKELAND, FL, US, 34761 LAKELAND, FL, US, 33809 LAKELAND, FL, US, 33815 LAKELAND, FL, US, 33813
STATE OF FLORIDA The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
#J-18808-Ljbffr
JOB SUMMARY This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you.
Initiating and responding to requests
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Interviewing customers in person and/or over the telephone
Interacting with other states, employers, and other business partners
Making decisions based on case information and provided documentation
MINIMUM REQUIREMENTS
Experience processing information using a computer system.
Experience conducting research and analyzing information to make decisions. *
Experience communicating with others to gather information. *
SUBSTITUTIONS
*Relevant education may substitute for the required experience.
PREFERENCES
Experience with negotiation techniques in a business setting.
SPECIAL NOTES
This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
This position has a standard workday of 8am – 5pm, Monday through Friday
This position will utilize an online assessment.
BENEFITS Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
CONTACT INFORMATION Laura Wilson-Martos, (772) 672-6113
LOCATION LAKELAND, FL, US, 33801 LAKELAND, FL, US, 33811 LAKELAND, FL, US, 33803 LAKELAND, FL, US, 33808 LAKELAND, FL, US, 33805 LAKELAND, FL, US, 34761 LAKELAND, FL, US, 33809 LAKELAND, FL, US, 33815 LAKELAND, FL, US, 33813
STATE OF FLORIDA The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
#J-18808-Ljbffr