East West Bank
Introduction
Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi‑cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. Our sustained growth and expertise in industries such as real estate, entertainment and media, private equity and venture capital, and high‑tech help build sustainable businesses and expand our associates’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top‑performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity.
Overview Under supervision, provide service and portfolio support to Relationship Managers and Portfolio Managers by servicing the Texas Client Relationship Mailbox. This position requires multi‑tasking skills, the ability to prioritize assignments, mastery of internal applications, and effective communication with customers.
Responsibilities
Fulfill requests sent into the Texas Client Relationship Mailbox by external customers; answer questions and resolve problems. Tasks include pulling statements, confirming NSF transactions, providing balances, fulfilling transfers, processing wires, processing loan payments, aiding communication with GTS to set up online banking portals, changing addresses, explaining account activities, researching suspicious activities, processing fraud cases, processing credit card applications, etc.
Fulfill requests sent into the Texas Client Relationship Mailbox by internal customers; answer questions and resolve problems for Relationship Managers and Portfolio Managers. Tasks include making transfers, providing required forms for specific transactions, research loan amounts and payment dates, provide balance information, refund and waive fees, receive commercial account opening requests, collect KYC documents, etc.
Work with internal departments to find answers and resolve problems. Familiarize yourself with the procedures, requirements and personnel of these departments, which include the wire department, loan department, Risk Management, BSA, GL servicing, CSBC customer service, CSBC new accounts, Branch support, physical branches, etc.
Take ownership of client needs and requests, answer questions and fulfill assignments in a timely manner, and prioritize tasks effectively.
Qualifications
Possess basic knowledge of banking operations.
Good written and verbal communication skills for interacting with internal and external clients and contacts.
Strong customer‑service contact handling skills.
Ability to manage high‑volume inquiries in a timely manner.
Good organizational skills.
Ability to complete all core trainings.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Compensation The base pay range for this position is USD $20.00/Hr. – USD $26.00/Hr. Exact offers will be determined based on job‑related knowledge, skills, experience, and location.
Legal Requirements
Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.
Job Details Seniority level: Entry level | Employment type: Full‑time | Job function: Other | Industries: Banking
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Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi‑cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. Our sustained growth and expertise in industries such as real estate, entertainment and media, private equity and venture capital, and high‑tech help build sustainable businesses and expand our associates’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top‑performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity.
Overview Under supervision, provide service and portfolio support to Relationship Managers and Portfolio Managers by servicing the Texas Client Relationship Mailbox. This position requires multi‑tasking skills, the ability to prioritize assignments, mastery of internal applications, and effective communication with customers.
Responsibilities
Fulfill requests sent into the Texas Client Relationship Mailbox by external customers; answer questions and resolve problems. Tasks include pulling statements, confirming NSF transactions, providing balances, fulfilling transfers, processing wires, processing loan payments, aiding communication with GTS to set up online banking portals, changing addresses, explaining account activities, researching suspicious activities, processing fraud cases, processing credit card applications, etc.
Fulfill requests sent into the Texas Client Relationship Mailbox by internal customers; answer questions and resolve problems for Relationship Managers and Portfolio Managers. Tasks include making transfers, providing required forms for specific transactions, research loan amounts and payment dates, provide balance information, refund and waive fees, receive commercial account opening requests, collect KYC documents, etc.
Work with internal departments to find answers and resolve problems. Familiarize yourself with the procedures, requirements and personnel of these departments, which include the wire department, loan department, Risk Management, BSA, GL servicing, CSBC customer service, CSBC new accounts, Branch support, physical branches, etc.
Take ownership of client needs and requests, answer questions and fulfill assignments in a timely manner, and prioritize tasks effectively.
Qualifications
Possess basic knowledge of banking operations.
Good written and verbal communication skills for interacting with internal and external clients and contacts.
Strong customer‑service contact handling skills.
Ability to manage high‑volume inquiries in a timely manner.
Good organizational skills.
Ability to complete all core trainings.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Compensation The base pay range for this position is USD $20.00/Hr. – USD $26.00/Hr. Exact offers will be determined based on job‑related knowledge, skills, experience, and location.
Legal Requirements
Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.
Job Details Seniority level: Entry level | Employment type: Full‑time | Job function: Other | Industries: Banking
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