State of Minnesota
State Prog Admin Principle - EHR User Experience & Adoption Specialist
State of Minnesota, Saint Peter, Minnesota, United States, 56082
State Prog Admin Principle - EHR User Experience & Adoption Specialist
Apply for the State Prog Admin Principle - EHR User Experience & Adoption Specialist role at State of Minnesota.
Job ID: 90836
Location: St. Peter
Telework Eligible: Yes
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 12/16/2025
Closing Date: 01/05/2026
Hiring Agency/Seniority Unit: Direct Care and Treatment / DCT MAPE State Operated Services
Division/Unit: DCT Support Services / Health Informatics
Work Shift/Work Hours: Day Shift
Days of Work: Monday – Friday
Travel Required: Yes – 20%
Salary Range: $32.40 – $47.76 / hourly; $67,651 – $99,722 / annually
Classified Status: Classified
Bargaining Unit/Union: 214 – MN Assoc of Professional Empl/MAPE
FLSA Status: Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities: Yes
The Direct Care & Treatment (DCT) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCT does not participate in E-Verify.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
DCT operates a highly specialized behavioral health care system that serves people with mental illness, substance abuse disorders, and developmental and intellectual disabilities. This includes psychiatric hospitals and other inpatient mental health treatment facilities; inpatient substance abuse treatment facilities; dental clinics, group homes, vocational sites, and sex offender treatment facilities.
This position requires an employee to be onsite at 100 Freeman Drive, St. Peter, Minnesota 56082 with some opportunity to perform work from a telework location. Telework is available on a limited basis. Only candidates residing in Minnesota or a state bordering Minnesota within 50 miles of the work address listed above are eligible for telework.
Primary responsibilities This role will support Office of Health Informatics in strategically designing and delivering effective learning programs for all EHR users, ensuring high-quality, engaging training for medical staff and providing exceptional customer service, driving improved user experience, adoption, and proficiency across the system.
We are looking for an Electronic Health Record (EHR) User Experience & Adoption Specialist to provide targeted support and learning opportunities for medical staff by creating and delivering role specific, performance-based EHR training. The specialist ensures end-users are proficient in EHR functionalities, troubleshoot issues, and optimizes system use to improve clinical workflows.
Using informatics methods, the Specialist promotes safe and effective EHR usage by focusing on the interaction between people, processes, and technology to support accurate, efficient, and safe patient care. They collaborate with clinical teams to identify learning needs, develop educational materials, and deliver ongoing training that enhances system adoption and improves patient care outcomes.
Additionally, the Specialist serves as a key liaison between clinical users and health IT teams to enhance the EHR user experience through personalized support, training, and workflow optimization – driving adoption, satisfaction, and effective use of the system.
Key responsibilities
First line of support for clinical application users
Works with project teams in operational and organizational analysis to identify areas of needed improvement
Contributes to development of training plans and conducts training for users on applications
Works as an active member of the clinical project team and adheres to project plans communication and coordination of essential user support across Direct Care and Treatment divisions.
Develops, delivers and maintains end user training materials and performance support tools to support learning objectives.
Support continuous improvement efforts by identifying inefficiencies and proposing enhancements to current workflows and systems.
Minimum Qualifications
2 years of professional experience in Electronic Medical/Health Record applications including:
Experience with Electronic Medical/Health Record (EMR/EHR) systems across multiple disciplines, including user support, training, and troubleshooting.
Skilled in analyzing user needs and developing effective EHR solutions and instructional materials.
Experience designing and delivering training programs for adult learners, incorporating needs assessment, adult learning principles, and evaluation methods.
Proficient in communicating complex technical information to diverse audiences.
Capable of managing multiple priorities independently and collaboratively.
Familiar with learning management systems and other training, communication, feedback tracking tools.
Note: A bachelor’s degree or higher in Informatics, Health Care, IT or related field may substitute for 1 year of professional experience.
Preferred Qualifications
Clinical background (nursing, pharmacy etc.) and in-depth knowledge of medical record systems.
Proven experience in EHR Optimization or clinical workflow redesign.
Expertise in developing and delivering adult learning programs in a clinical or healthcare IT setting.
Change management or user adoption expertise – familiarity with change management frameworks and experience leading user adoption strategies for new tools or system updates in healthcare.
Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
Direct Care & Treatment (DCT) healthcare facilities require employees to provide documentation that they are free from tuberculosis (TB) through a blood test prior to employment. DCT does not accept TB skin testing.
How To Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact If you have questions about this position, contact Heidi Schurmann at heidi.schurmann@state.mn.us or 651-539-7190.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Heidi Schurmann at heidi.schurmann@state.mn.us.
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Office of Equal Opportunity at Accommodations.DCT@state.mn.us or call 651-539-7243.
CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if they: 1) meet service requirements and have a verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and 3) meet all Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation before the closing date to: heidi.schurmann@state.mn.us.
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Paid vacation and sick leave
12 paid holidays each year
Annual pay increases
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
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Job ID: 90836
Location: St. Peter
Telework Eligible: Yes
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 12/16/2025
Closing Date: 01/05/2026
Hiring Agency/Seniority Unit: Direct Care and Treatment / DCT MAPE State Operated Services
Division/Unit: DCT Support Services / Health Informatics
Work Shift/Work Hours: Day Shift
Days of Work: Monday – Friday
Travel Required: Yes – 20%
Salary Range: $32.40 – $47.76 / hourly; $67,651 – $99,722 / annually
Classified Status: Classified
Bargaining Unit/Union: 214 – MN Assoc of Professional Empl/MAPE
FLSA Status: Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities: Yes
The Direct Care & Treatment (DCT) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCT does not participate in E-Verify.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
DCT operates a highly specialized behavioral health care system that serves people with mental illness, substance abuse disorders, and developmental and intellectual disabilities. This includes psychiatric hospitals and other inpatient mental health treatment facilities; inpatient substance abuse treatment facilities; dental clinics, group homes, vocational sites, and sex offender treatment facilities.
This position requires an employee to be onsite at 100 Freeman Drive, St. Peter, Minnesota 56082 with some opportunity to perform work from a telework location. Telework is available on a limited basis. Only candidates residing in Minnesota or a state bordering Minnesota within 50 miles of the work address listed above are eligible for telework.
Primary responsibilities This role will support Office of Health Informatics in strategically designing and delivering effective learning programs for all EHR users, ensuring high-quality, engaging training for medical staff and providing exceptional customer service, driving improved user experience, adoption, and proficiency across the system.
We are looking for an Electronic Health Record (EHR) User Experience & Adoption Specialist to provide targeted support and learning opportunities for medical staff by creating and delivering role specific, performance-based EHR training. The specialist ensures end-users are proficient in EHR functionalities, troubleshoot issues, and optimizes system use to improve clinical workflows.
Using informatics methods, the Specialist promotes safe and effective EHR usage by focusing on the interaction between people, processes, and technology to support accurate, efficient, and safe patient care. They collaborate with clinical teams to identify learning needs, develop educational materials, and deliver ongoing training that enhances system adoption and improves patient care outcomes.
Additionally, the Specialist serves as a key liaison between clinical users and health IT teams to enhance the EHR user experience through personalized support, training, and workflow optimization – driving adoption, satisfaction, and effective use of the system.
Key responsibilities
First line of support for clinical application users
Works with project teams in operational and organizational analysis to identify areas of needed improvement
Contributes to development of training plans and conducts training for users on applications
Works as an active member of the clinical project team and adheres to project plans communication and coordination of essential user support across Direct Care and Treatment divisions.
Develops, delivers and maintains end user training materials and performance support tools to support learning objectives.
Support continuous improvement efforts by identifying inefficiencies and proposing enhancements to current workflows and systems.
Minimum Qualifications
2 years of professional experience in Electronic Medical/Health Record applications including:
Experience with Electronic Medical/Health Record (EMR/EHR) systems across multiple disciplines, including user support, training, and troubleshooting.
Skilled in analyzing user needs and developing effective EHR solutions and instructional materials.
Experience designing and delivering training programs for adult learners, incorporating needs assessment, adult learning principles, and evaluation methods.
Proficient in communicating complex technical information to diverse audiences.
Capable of managing multiple priorities independently and collaboratively.
Familiar with learning management systems and other training, communication, feedback tracking tools.
Note: A bachelor’s degree or higher in Informatics, Health Care, IT or related field may substitute for 1 year of professional experience.
Preferred Qualifications
Clinical background (nursing, pharmacy etc.) and in-depth knowledge of medical record systems.
Proven experience in EHR Optimization or clinical workflow redesign.
Expertise in developing and delivering adult learning programs in a clinical or healthcare IT setting.
Change management or user adoption expertise – familiarity with change management frameworks and experience leading user adoption strategies for new tools or system updates in healthcare.
Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
Direct Care & Treatment (DCT) healthcare facilities require employees to provide documentation that they are free from tuberculosis (TB) through a blood test prior to employment. DCT does not accept TB skin testing.
How To Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact If you have questions about this position, contact Heidi Schurmann at heidi.schurmann@state.mn.us or 651-539-7190.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Heidi Schurmann at heidi.schurmann@state.mn.us.
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Office of Equal Opportunity at Accommodations.DCT@state.mn.us or call 651-539-7243.
CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if they: 1) meet service requirements and have a verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and 3) meet all Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation before the closing date to: heidi.schurmann@state.mn.us.
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Paid vacation and sick leave
12 paid holidays each year
Annual pay increases
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
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